![Hello Alpha](https://media.trabajo.org/img/noimg.jpg)
Patient Support Specialist
2 weeks ago
Key areas of ownership that you will drive forward for the organization personally, and collaborating cross-functionally:
- Adhere to all Alpha policies and standard operating procedures, security and privacy policies and applicable laws and regulations
- Maintain good standing with Alpha’s security, patient safety and patient privacy training assigned
- Actively participate in daily support operations tasks that include resolving order issues with insurance, our partner pharmacies, and other service providers; monitoring and following up on patient and provider messages and requests; and tracking/documenting resolutions within specified time intervals
- Independently handle inquiries and complaints following processes and guidelines, adhering to legal and ethical requirements, and aligning with company policies and procedures
- Engage in the continuous effort to improve the patient experience by sharing patient feedback, through Alpha’s defined process
- Maintain patient demographic, billing, insurance, and other necessary intake information for patients seeking Alpha services via designated systems
- Direct patients to appropriate personnel, and initiate operational triage for response by provider personnel when required
- Provide patient-specific notations in designated systems to assist practitioners in providing tailored treatments
- Assist patients with filling out patient history forms, uploading documents and images, consent forms and payment information
- Process refunds for patients when deemed appropriate according to Alpha’s policies
- Assist patients with technical bugs and report for Superuser escalation when necessary
- Be able to navigate through various software applications
- Breakdown complex patient request which may include navigating multiple resources to accurately resolve the patient's request
- Be able to assist patients via empathetic, personal, verbal and written communication focused on service excellence and the foundations of patient-centered interactions.
- Understand clinical terminology and healthcare system information. Be able to communicate these complex topics in clear, complete, and easy to understand messages.
- Responsible for meeting or exceeding quality and productivity expectations to ensure patient satisfaction
- Adherence to documentation protocols and best practices for daily workflows, escalation of patient and provider concerns, and internal communications
- Contribute to “one team, one dream” within your department and the organization through positive, productive, and constructive engagement.
- Thoroughly document task actions and resolutions, complete additional documentation as appropriate for accurate tracking and analysis
- Previous experience in a healthcare setting. Telemedicine experience is a plus.
- Strong knowledge of medical terminology and healthcare systems.
- Strong written communication skills.
- Strong critical thinking and problem-resolution skills.
- Patient/customer service experience, with a patient-first mindset.
- Bring one team, one dream mindset.
- Training in de-escalation techniques is a plus.
- Spanish language fluency is preferred. Spanish Medical Interpreter experience/certification, strongly preferred.
Powered by JazzHR
n6RhFVznn3
-
Patient Support Specialist
4 weeks ago
Palo Alto, United States Hello Alpha Full timeHello Alpha seeks Patient Support Specialists who have a passion for patient advocacy and improving the way people access healthcare today. Under the supervision of a Team Lead, the Patient Support Specialist is responsible for multi-faceted, direct patient interactions ranging from prioritizing and addressing patient service inquiries, assisting with...
-
Patient Support Specialist
2 weeks ago
Palo Alto, United States Hello Alpha Full timeHello Alpha seeks Patient Support Specialists who have a passion for patient advocacy and improving the way people access healthcare today. Under the supervision of a Team Lead, the Patient Support Specialist is responsible for multi-faceted, direct patient interactions ranging from prioritizing and addressing patient service inquiries, assisting with...
-
Patient Navigation Specialist
3 days ago
Palo Alto, United States Guardant Health Full timeGuardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer...
-
Patient Navigation Specialist
3 weeks ago
Palo Alto, United States Guardant Health Full timeGuardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer...
-
Patient Admin Specialist I
2 weeks ago
Palo Alto, California, United States Stanford Health Care Full time1.0 FTE Full time Day - 08 Hour R Onsite 70728 GYNECOLOGY Administrative Support 900 Blake Wilbur Dr,PALO ALTO,California If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.Day - 08 Hour (United States of America)This is a...
-
Patient Navigation Specialist
4 days ago
Palo Alto, United States Guardant Health Full timeGuardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer...
-
Patient Administrative Specialist Ii, Clinical
3 weeks ago
Palo Alto, United States Stanford Health Care Full time1.0 FTE Full time Day - 08 Hour R2438581 Hybrid 71001 CLINICAL NEUROSCI CTR Administrative Support 213 Quarry Rd,PALO ALTO,California If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of...
-
Patient Administrative Specialist Iv, Ita
3 weeks ago
Palo Alto, United States Stanford Health Care Full time1.0 FTE Full time Day - 08 Hour R2436220 Hybrid 73914 ITA PATIENT ACCESS Administrative Support 900 Welch Rd,PALO ALTO,California If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of...
-
Patient Admin Specialist II
2 weeks ago
Palo Alto, California, United States Stanford Health Care Full timeIf you're interested in joining an experienced team dedicated to innovation and patient care excellence, take the next step by exploring the opportunities available. Being part of Stanford Health Care means you'll play a vital role as a Patient Administrative Specialist in coordinating new patient services, surgery scheduling, and front office operations in...
-
Member Support Specialist
4 weeks ago
Palo Alto, United States One Medical Full timeAbout Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isnt your average doctors office. Were on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks....
-
Clinical Lab Support Specialist I
3 weeks ago
Palo Alto, United States Stanford Health Care Full timeIf you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Blood Center job. A Brief Overview Performs all duties and roles of CSS I. Order tests according to clinical...
-
Patient Admin Specialist Ii
4 weeks ago
Palo Alto, United States Stanford Health Care Full time1.0 FTE Full time Day - 08 Hour R2439255 Onsite 70803 CHEST Administrative Support 300 Pasteur Dr,PALO ALTO,California If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) **This is a...
-
Retail Support Specialist
2 weeks ago
Palo Alto, United States Stanford Federal Credit Union Full time**Retail Support Specialist Opportunity at Stanford Federal Credit Union!** **We’re on a mission to improve financial lives!** If you’re a high-energy, compassionate, and collaborative individual yearning to make a difference, we are looking for individuals like you to join our team! Members really do come first at Stanford FCU because we are...
-
Computer Support Specialist
2 weeks ago
Palo Alto, California, United States Pala Casino Spa Resort Full timeLocations: Pala, CA The Computer Support Specialist will ensure that all desktop systems run smoothly in a fast-paced 24/7 environment. Responds to requests from computer users regarding hardware, software, telecommunications, or network connection problems. Assists the Systems Administrator(s) with application/network/telecom deployments. Prioritizes...
-
Palo Alto, United States Stanford Health Care Full time0.0 FTE Part time Rotating - 08 Hour R2440025 Onsite 74206 Pre-Post Care Intervention 500 Administrative Support 500 Pasteur Dr,PALO ALTO,California If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Rotating - 08 Hour (United...
-
Patient Admin Specialist I
3 weeks ago
Palo Alto, United States Stanford Health Care Full time1.0 FTE Full time Day - 08 Hour R2439110 Onsite 70728 GYNECOLOGY Administrative Support 900 Blake Wilbur Dr,PALO ALTO,California If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of...
-
Clinical Lab Support Specialist I
2 weeks ago
Palo Alto, California, United States Stanford Health Care Full timeIf you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.Day - 08 Hour (United States of America)This is a Stanford Blood Center job.A Brief OverviewPerforms all duties and roles of CSS I. Order tests according to clinical policy...
-
Retail Support Specialist
4 weeks ago
Palo Alto, United States Stanford Federal Credit Union Full timeJob DescriptionJob DescriptionRetail Support Specialist Opportunity at Stanford Federal Credit Union!We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual yearning to make a difference, we are looking for individuals like you to join our team! Members really do come first at Stanford FCU...
-
Retail Support Specialist
3 days ago
Palo Alto, United States Stanford Federal Credit Union Full timeJob DescriptionJob DescriptionRetail Support Specialist Opportunity at Stanford Federal Credit Union!We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual yearning to make a difference, we are looking for individuals like you to join our team! Members really do come first at Stanford FCU...
-
Patient Admin Specialist
5 days ago
Palo Alto, United States MFS Talent Full timeJob Description Job Details Shift: 40 hours per week, Monday- Friday Work Location: Onsite, Palo Alto, CA Duties and Responsibilities Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc. Answers multi-line phone, screens, and routes calls, and takes messages for clinic staff and physicians...