Customer Care Advocate

4 days ago


Austin, United States Four Hands Full time
Job DescriptionJob DescriptionDescriptionOur growing wholesale business is looking for a creative problem solver to join our team of Customer Care Advocates. We are looking for an enthusiastic individual who can listen to the customer service issues and offer a unique and innovative solution to each problem. A successful candidate in this role will be customer focused, have a passion for excellence, be an active listener, have outstanding communication skills, and maintain a sense of urgency in addressing customer needs.
In This Role
  • Manage responses to Customer Service-related inquiries ensuring that they are completed in a timely manner while providing exceptional customer service and maximizing the customer experience  
  • Work with the Sales Operations team and Account Executives to identify and analyze customer issues and provide and facilitate resolutions, i.e. process return authorizations, credits, and/or any other request to satisfy the customer issue
  • Drive processes to provide continuous analysis and reporting of information related to Quality and Service Status; identify and implement process improvements for ongoing operational efficiencies
  • Provide World Class Customer Service to Four Hands customers
  • Maintain a complete understanding of the customer base, price levels, the order to cash process, order minimums and reorders for all customers, and shipping procedures
  • Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed
  • Maximize the customer experience and operational performance by providing resources and technical advice to customers and working to convert customers to utilizing our website
  • Work diligently to continuously improve the customer experience and processes within the organization
  • Responsible for upholding the Core Values and being a valuable member of the Four Hands Team
  • Other tasks as defined by Management

The Ideal Person
  • Bachelor’s Degree preferred 
  • 2+ years' of Customer Care experience
  • Advanced experience in Microsoft Office
  • Salesforce experience highly preferred
  • Excellent organizational skills and self-starter
  • Ability to multitask and prioritize effectively and efficiently and stay organized and focused in a fast-paced environment
  • Exhibit a friendly and helpful manner and be able to work well with others in a team environment
  • Ability to make decisions and work independently
  • Active and engaged listener, with the ability to communicate with various audiences clearly and concisely
  • Ability to complete complex tasks in a timely manner
  • Demonstrate intellectual curiosity


  • Austin, United States Four Hands Full time

    **Four Hands** **Customer Care Advocate** **Sales Operations - Austin, TX - Full Time** Our growing wholesale business is looking for a creative problem solver to join our team of Customer Care Advocates. We are looking for an enthusiastic individual who can listen to the customer service issues and offer a unique and innovative solution to each problem. A...

  • Customer Advocate

    4 days ago


    Austin, United States Miro Group Full time

    Customer Advocates are a new team at Miro that is being piloted in FY25. The mission of the Customer Advocate is to create a best-in-class customer experience and unblock customers in their journey to adopt Miro more widely, create product champions, and ultimately, drive sales.About the Role The Customer Advocate is a Miro product, plan, and process expert...

  • Growth Customer Advocate

    Found in: beBee S US - 6 days ago


    Austin, United States Atlassian Full time

    ResponsibilitiesGrowth Customer Advocates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Atlassian cloud solutions can make them successful in their goals. Since we work at scale, we want the Growth CAs to be a champion for their customers, providing feedback to our product &...

  • Growth Customer Advocate

    Found in: beBee jobs US - 2 weeks ago


    Austin, Texas, United States Atlassian Full time

    ResponsibilitiesGrowth Customer Advocates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Atlassian cloud solutions can make them successful in their goals. Since we work at scale, we want the Growth CAs to be a champion for their customers, providing feedback to our product &...


  • Austin, United States Atlassian Full time

    Overview: Responsibilities Growth Customer Advocates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Atlassian cloud solutions can make them successful in their goals. Since we work at scale, we want the Growth CAs to be a champion for their customers, providing feedback to our...

  • Growth Customer Advocate

    Found in: Resume Library US A2 - 6 days ago


    Austin, Texas, United States Atlassian Full time

    Overview: Responsibilities Growth Customer Advocates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Atlassian cloud solutions can make them successful in their goals. Since we work at scale, we want the Growth CAs to be a champion for their customers, providing feedback to our...

  • Patient Advocate

    5 days ago


    Austin, United States Assure Fertility Partners of Austin LLC Full time

    Job DescriptionJob DescriptionOur friendly, experienced Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Duties will include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient...


  • Austin, United States Radiation Detection Company Full time

    Job DescriptionJob DescriptionRadiation Detection Company is hiring! Customer Care Representative- Onsite Training (Georgetown, TX). Eligible for remote/hybrid after 60-90 Days.Job Schedule (FT/PT): Full-Time; M-F 8:00 AM – 4:30 PMJob Level: Individual ContributorAbout RDC and How We WorkWe believe in Serious Work, Fun Workplace. Just because our work is...

  • Future Consideration

    2 weeks ago


    Austin, United States Watkins Insurance Group Full time

    Job DescriptionJob DescriptionABOUT THE ROLEAs a Claims Advocate, you will be a vital member of our team, responsible for assisting clients throughout the claims process. You will be the bridge between our staff, clients, and insurance companies, ensuring that claims are handled efficiently and effectively. You will also provide guidance on complex claims...


  • Austin, United States Dealhub Full time

    DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team , who will ensure that...


  • Austin, United States Wix.com Inc Full time

    446701 **Customer Care Site Lead** Austin **We are:** Wixs Customer Care Team. We care about improving our user's experience and success. We collect valuable user feedback to improve Wixs products and play a vital part in moving the company forward. We work in small teams to allow everyone to express their creativity and never stop learning. **You are:**...


  • Austin, United States RPM Living Full time

    Overview: Looking for something different? We ARE that something different at RPM Living. Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus... we show you the way to success. The position:The...

  • Customer Support Coordinator

    Found in: Talent US C2 - 5 days ago


    Austin, United States Hippo Insurance Full time

    You love helping and advocating for people You pride yourself in your ability to provide white-glove service to your customers You are a problem solver and proactive in finding solutions Highly collaborative and enjoy working with others You like owning the customer experience from beginning to end What You’ll Do: Provide an unparalleled...


  • Austin, United States Hand & Stone Massage and Facial Spa - Austin, TX - Arbor Trails Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance Do people often refer to you as the "energetic" friend? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service...

  • Customer Care Associate

    Found in: beBee S US - 2 weeks ago


    Austin, United States Meritage Homes Full time

    Responsibilities Meritage Homes is looking for a Customer Care Associate who will: Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community. On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise. Participate in the 10...

  • Registered Nurse

    Found in: Jooble US O C2 - 2 weeks ago


    Austin, TX, United States Surgical Care Affiliates Full time

    RN Endoscopy, Pool - Northwest Hills Surgical Hospital Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal:...

  • Registered Nurse

    Found in: Jooble US O C2 - 6 days ago


    Austin, TX, United States Surgical Care Affiliates, LLC Full time

    RN Endoscopy, Pool - Northwest Hills Surgical Hospital Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a...


  • Austin, United States Fagron Full time

    **Customer Care and Support Specialist** **About the job** Customer Representatives support the organization by working directly with customers to ensure order accuracy, timeliness and completeness and promptly following up on any customer concerns. Role Responsibilities: * Accurately and quickly process orders generated from phone or email contact. * Timely...


  • Austin, United States Austin Manage LLC Full time

    Job DescriptionJob DescriptionLocal established Residential Property Management team is looking for a new Customer Service Technician for our customer care package servicing. The Customer Service Technician will be required to perform a wide range of repair tasks including testing, identifying, and addressing potential maintenance issues. Tasks will range...


  • Austin, United States Chive Media Group Full time

    **Position:** Customer Experience Representative **Location:** Austin, TX **Job Id:** 195 **# of Openings:** 1 **CUSTOMER EXPERIENCE REPRESENTATIVE (Austin, TX)** The Chivery team is growing and seeking a Customer Experience Representative for our E-commerce business! Our Customer Experience Representatives are passionate and self-motivated individuals...