Instructional Technology Specialist

3 weeks ago

Maitland, United States Orangewood Christian School INC Full time
Job DescriptionJob DescriptionDescription:

Under the direction of the Director of Instructional Technology and Innovation, the Instructional Technology Specialist supports the responsive and efficient operations of the Department of Technology by providing end-user support and develops and facilitates training for technology applications and services for teachers, staff, students and parents.

ESSENTIAL POSITION RESPONSIBILITIES

• Provides Tier I and Tier II customer support on assigned systems and functions. Documented experience with FACTS SIS, Canvas LMS, Promethean Boards and/or experience as an Apple Certified Learning Coach is preferred.

• Troubleshoots, diagnoses, and resolves problems related to operating systems, hardware, and software and escalates issues to appropriate staff and vendor.

• Interacts with team members as needed to trouble shoot and resolve problems.

• Closes all open service request tickets after incidents and problems are resolved.

• Notifies users of the resolution of incidents and/or problems.

• Monitors incoming requests for common trends and reports high-impact issues to appropriate staff.

• Participates in work sessions with fellow team members to achieve further operational and system efficiencies.

• Assists with software testing, including but not limited to: user, function, system, data and regression testing.

• Develops and maintains end-user documentation of systems.

• Assists in collecting and reporting technology support data, including support request data and customer service metrics.

• Prepares training materials to support online and classroom instruction.

• Arranges and conducts on-site training as needed.

• Maintains up-to date knowledge and training in data systems, applications, and processes used at OCS.

• Coaches one or more eSports teams during the Fall and Spring Seasons. The above list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. MINIMUM QUALIFICATIONS Applicants must meet all the qualifications listed below to be considered for the new position profile.

Requirements:

Education: • Associate degree or higher in Information Technology or a related field. Experience:

• At least two (2) years of technology-related customer service experience to include:

o Diagnosing and resolving technical problems and escalating for assistance.

o Supporting users of Macintosh OSX , iPad OS and basic computer hardware. (MDM experience a plus)

o Supporting users of G-Suite, Microsoft Office applications, Internet, and Web-based applications.


PREFERRED QUALIFICATIONS

• Bachelor’s degree or higher in Information Technology or a related field. or • Bachelor’s degree in Education with documented certifications in Ed Tech showing competency as an Application Expert.

• Experience supporting users of large enterprise data systems (student information, learning management, email, active directory, business systems, etc.).

• Experience developing or facilitating online or classroom training programs.

• Experience organizing and managing several tasks or projects with concurrent time-sensitive deadlines.

• Knowledge of CIPA, FERPA, and HIPAA regulations. Experience or documented support and training with any of the following application are desired: FACTS SIS (Formerly Renweb) Canvas JAMF Pro or JAMF School SeeSaw Nearpod Sphero Apple Classroom iWorks Flip (Formerly Flipgrid) Actively Learn Quickbooks Lightspeed Relay Tribily Digital Signage Vimeo or MySolo Livestream Software Atlas Curriculum Mapping Brain Pop and Brain Pop Jr. Turn it In Blooket and Kahoot SchoolTube Padlet Canva Sign-Up Genius

Also any experience coaching or supporting eSports

  • Payment Posting

    3 weeks ago

    Maitland, United States Ascend Vision Partners Full time

    Ascend Vision Partners is a rapidly growing ophthalmology management group expanding throughout the Southeastern United States. We are looking for candidates to join our team of dedicated professionals who are excited to work for a company that is expanding quickly.       Reporting to the Senior Billing Manager, the Payment Posting and Reconciliation...

  • Workers' Compensation Claim Specialist, Senior

    1 day ago

    Maitland, Florida, United States Cannon Cochran Management Services, Inc. (CCMSI) Full time

    At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding...

  • Onboarding Specialist

    2 weeks ago

    Maitland, United States Travel Planners International Full time

    JOB SUMMARY:The Onboard Specialist Contributes to the successful onboarding and development of all new advisors joining TPI in the first 6 months of the relationship. The main focus is to welcome, guide and ensure new to the industry and experienced advisors are comfortable with our technologies, processes, and resources available to build and run their...

  • Onboarding Specialist

    16 hours ago

    Maitland, United States Travel Planners International Full time

    JOB SUMMARY:The Onboard Specialist Contributes to the successful onboarding and development of all new advisors joining TPI in the first 6 months of the relationship. The main focus is to welcome, guide and ensure new to the industry and experienced advisors are comfortable with our technologies, processes, and resources available to build and run their...

  • Onboarding Specialist

    2 weeks ago

    Maitland, United States Travel Planners International Full time

    JOB SUMMARY:The Onboard Specialist Contributes to the successful onboarding and development of all new advisors joining TPI in the first 6 months of the relationship. The main focus is to welcome, guide and ensure new to the industry and experienced advisors are comfortable with our technologies, processes, and resources available to build and run their...

  • Workers' Compensation Claim Specialist, Senior

    2 weeks ago

    Maitland, United States CCMSI Full time

    Overview: At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs,...

  • Medical Underwriting Specialist

    2 weeks ago

    Maitland, United States True Benefit Full time

    Medical Underwriting Specialist(Quality Assurance – Sales Support and Quote Submission)Maitland, Florida (hybrid)True Benefit is conducting a candidate search looking to hire an Underwriting Specialist with a sales/broker support and quote quality assurance skill set. Founded in 2000, True Benefit and acquired as an operating company of Amwins Group in...

  • Medical Underwriting Specialist

    2 weeks ago

    Maitland, United States True Benefit Full time

    Medical Underwriting Specialist(Quality Assurance – Sales Support and Quote Submission)Maitland, Florida (hybrid)True Benefit is conducting a candidate search looking to hire an Underwriting Specialist with a sales/broker support and quote quality assurance skill set. Founded in 2000, True Benefit and acquired as an operating company of Amwins Group in...

  • Workers' Compensation Claim Specialist, Senior

    23 hours ago

    Maitland, United States Cannon Cochran Management Services, Inc. (CCMSI) Full time

    At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding...

  • On-site Instructor

    3 weeks ago

    Maitland, United States MPower Interactive LLC Full time

    Job DescriptionJob DescriptionPosition SummaryAre you a passionate massage therapist who wants to share your experience with others who are just entering the world of Massage Therapy? Are you looking to reduce your time in the treatment room? If you have the passion to educate others and wish to take your massage therapy career to the next level, we have a...

  • 4th Grade Writing Teacher

    4 weeks ago

    Maitland, United States Orangewood Christian School INC Full time

    Job DescriptionJob DescriptionDescription:Orangewood Christian School is seeking a 4th Grade Writing teacher. Our teachers are building Christian Community within and beyond the school, are active in a church community and serving as Christian role models to students, parents, and staff. Teachers are expected to keep abreast of current trends and assist...

  • 5th Grade Reading and Language Arts Teacher

    3 weeks ago

    Maitland, United States Orangewood Christian School INC Full time

    Job DescriptionJob DescriptionDescription:Summary: Orangewood Christian School is seeking a 5th Grade Reading and Language Arts teacher. Our teachers are building Christian Community within and beyond the school, are active in a church community and serving as Christian role models to students, parents, and staff. Teachers are expected to keep abreast of...

  • Director Nursing

    2 weeks ago

    Maitland, United States Surgical Care Affiliates Full time

    Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • Facility Solutions Specialist

    7 days ago

    Maitland, United States Staples Full time

    Staples is business to business. You're what binds us together. Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're...

  • Director Nursing

    2 weeks ago

    Maitland, United States Surgery Care Affiliates Full time

    Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of...

  • Multi-Line Claim Specialist, Senior

    3 weeks ago

    Maitland, Florida, United States CCMSI Full time

    Overview: At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs,...

  • Workers' Compensation Claim Specialist, Senior

    3 weeks ago

    Maitland, Florida, United States CCMSI Full time

    Overview: At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs,...

  • Director Nursing

    2 weeks ago

    Maitland, United States SCA Health Full time

    Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • Director Nursing

    1 week ago

    Maitland, United States SCA Health Full time

    Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • Property Management Maintenance Technician

    3 weeks ago

    Maitland, United States Artifex Maintenance Services LLC Full time

    Job DescriptionJob DescriptionProperty Management Maintenance Technician (Orlando/Central Florida), Full-TimeGrowing Maintenance Company is searching for a reliable maintenance technician/handyman. Company provides general maintenance services to a large portfolio of residential and commercial properties, apartments, condominium communities, commercial...