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Leasing Consultant

3 months ago

Decatur, United States NAVARINO PROPERTY MANAGEMENT LLC Full time
Job DescriptionJob Description

Leasing

  • Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
  • Immediately record all telephone and in-person visits on appropriate reports.
  • Files own guest cards and maintain them according to established procedures.
  • Inspect models and available market ready?, communicate related service needs to Property Manager.
  • Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
  • Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
  • Update availability report and process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with the applicant regarding status.
  • Ensure the apartment is ready for the resident to move in on the agreed date.
  • Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the candidate, refer them to sister communities to meet the prospect's needs.
  • Secure new resident's signature(s) on appropriate paperwork before move-in. Orient new residents to the community.
  • Assist in monitoring renewals. Distribute and follow up on renewal notices.
  • Monitor advertising effectiveness. Gather information about market competition in the area and file.
  • Professionally represent the company at all times.

Administrative

  • Accept rental payments.
  • Type lease, complete appropriate paperwork, and input information in Rent Manager accurately and on a timely basis.
  • Maintain current resident files.
  • Maintain and record daily inspections for the community.
  • Distribute all company or community-issued notices.
  • Assist management team with other various tasks as required.
  • Consistently implement policies of the community.

Resident Retention

  • Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
  • Quickly complete maintenance Service Requests and inform the maintenance team. Answer questions for residents about the community, repairs, rent, rules, etc. Follow up promptly if unable to respond to residents on all matters.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests weekly.
  • Maintain open communication with Property Manager and Maintenance Supervisor.
  • Contribute to cleanliness and curb appeal of the community continuingly.
  • Assist in planning resident functions. Attend functions and participate as a host for any functions directed by the Community Manager.

Neighborhood Marketing

  • Participate in outreach marketing activities regularly to obtain prospective residents
  • Conduct market surveys and shop competitive communities.

Essential Job Functions:

  • Demonstrate an ability to support and contribute to the community team.
  • Demonstrate strong oral and written communication skills.
  • Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
  • Must possess a positive attitude and the ability to smile under all circumstances.
  • Participate in training to comply with new or existing laws.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Two (2) years of experience in previous relevant customer service
  • Demonstrate the ability to diffuse and respond to customer concerns to avoid escalation of the problem