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Dining Hall Attendant
2 months ago
- High School diploma or equivalent.
- Customer service experience required and/or experience in a hotel or related field preferred.
- BASSET and Food Handler certifications or equivalent.
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests and fellow associates.
- Keep immediate supervisor fully informed of all problems or matters requiring their attention.
- Perform preparatory tasks, opening/closing and side work duties to ensure that guests are served promptly and efficiently.
- Be familiar with the menu of the assigned function.
- Serve guests according to Q Center’s standards in a friendly, courteous and professional manner.
- Respond to guest problems, complaints and accidents; communicate to management, if necessary.
- Set all tables, buffet stations, dining room buffet, bussing stations and bars according to Standard Operating Procedures.
- Maintain all service area storerooms in a neat and orderly manner, stock with any and all appropriate supplies necessary for food service functions.
- Clean-up function space after the completion of the function and ensure that all equipment and supplies are cleaned, stored and re-stocked properly.
- Adhere to all BASSET procedures while serving liquor to ensure guests are served alcohol in a safe and controlled environment to avoid problems with intoxicated guests and, when necessary, report to management.
- Follow all money handling procedures when serving the guest.
- Know the menu items for each function and give accurate descriptions.
- Ensure overall guest satisfaction and safety is achieved.