Senior Solutions Engineer

2 weeks ago

New York, United States Ordergroove Full time
Job DescriptionJob Description

We're passionate marketers, engineers, and innovators building the technology to power the future of commerce. We're a B2B SaaS platform helping the world's most interesting retailers and direct-to-consumer brands remove friction from the customer experience to deliver recurring revenue through subscription programs - shifting their consumer interactions from one-and-done transactions to long-lived, highly profitable relationships.

Recent studies show that 75% of direct-to-consumer retailers will offer subscription services by 2023. Ordergroove has created the technology that will allow retailers to do this.

Want to be a part of it? Keep reading...

Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you're motivated by a desire to solve problems and deliver groundbreaking insights and solutions you'll fit in perfectly We are looking for someone who has worked in the mar-tech ecosystem or subscription-based companies and can bring that expertise to Ordergroove's customer base.

Do you thrive on crafting technical solutions that propel businesses forward? Are you passionate about eCommerce and have a proven track record of success on the Shopify platform? If so, then we want to hear from you

We are seeking a highly motivated Senior Solutions Engineer to join our growing remote team. In this role, you will play a pivotal role in supporting our sales team in securing strategic enterprise deals. You will leverage your deep technical expertise to design innovative solutions that address complex client challenges and showcase the value of predictable recurring revenue technology driven by Ordergroove. You will also collaborate with our Solutions, Success, Product, and Marketing teams to become a subscription expert and transfer that knowledge to prospects looking for an outstanding relationship commerce partner. Additionally, you'll build cross-functional relationships with these teams and hand off newly sold clients for implementation.

Key Responsibilities:

  • Partner with sales executives to develop comprehensive technical proposals for enterprise-level clients on their native eCommerce platform and gain the technical win and close new business.
  • Translate client business needs into technical solutions, ensuring the proposed solutions work within the technical architecture of the product and enable a high-quality product.
  • Architect and design complex implementations that integrate seamlessly with existing systems and workflows.
  • Proactively identify and solve client pain points, exceeding expectations and fostering long-term relationships.
  • Partner with the product teams to stay up-to-date on the latest Ordergroove features, functionality, and best practices.
  • Provide feedback to the product team and coach the organization on opportunities to build new features and functionality into the platform
  • Ensure continuity with account teams post-signature and serve as a point of escalation for technical questions before the start of development
  • Develop and deliver technical presentations to educate and engage prospective clients.

Requirements:

  • 5+ years of experience in solution architecture or engineering within the eCommerce industry
  • Enterprise background with proven experience with Shopify, including in-depth knowledge of its architecture, capabilities, and limitations.
  • Strong understanding of eCommerce best practices and trends and SaaS technologies
  • Excellent communication and presentation skills, with the ability to tailor technical information for diverse audiences, including creating technical diagrams and flow charts to highlight systems architecture
  • Familiar with HTML, CSS, JS, SQL, and API frameworks and API tools such as postman.
  • A collaborative mindset with a passion for building strong relationships.

Bonus Points:

  • Experience with headless commerce architectures and APIs.

If you don't meet 100% of the qualifications outlined above - that's okay We encourage you to apply if you think this is a role that would make you excited to come into work every day and that you can deliver the results we need.

About Ordergroove:

Ordergroove powers recurring revenue for the world's largest and most innovative retailers including L'Oreal, Dollar Shave Club, La Colombe Coffee, Bonafide Health, The Honest Company and more. As a direct result, more than 11% of adult Americans have a subscription powered by Ordergroove. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships.

Ordergroove's powerful platform empowers merchants with highly customizable options such as flexible promotions, bundling, and analytics to bolster their bottom line while making customers' lives easier. We recently achieved a milestone year with 152% year over year new business growth, and were rated best-in-class subscription technology by CB Insights and eCommerce Platform of the Year by RetailTech Breakthrough Awards.

Our company values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes.

With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings.

At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have flexible PTO and a totally remote (anywhere in the US) workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day

At Ordergroove, we want to hire, develop and retain the best talent, making Ordergroove a top destination to grow your career.

The pay transparency law is a way of narrowing the gender pay gap and fostering an engaged and positive working environment. It is also a way to share what we think is a reasonable, equitable and competitive compensation structure for the roles on our team.

The total compensation (base + bonus) for this role starts at $120,000.

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