Solutions Engineer

1 month ago

New York, United States TransPerfect Full time
TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Summary:

The TransPerfect Technology division is looking for motivated ambitious technical talent for its Professional Services group. As part of one of TransPerfect's fastest growing divisions, this position will give any successful applicant an incredible opportunity for career advancement as well as many exciting possible career paths.

Solution Engineers lead implementations of the GlobalLink Suite and the integrations with its ecosystem, including Machine Translation, CMS, eCommerce and Marketing platforms to name a few. Our team works with both internal and external clients that vary between system integrators, enterprise solution teams, business users, and linguists.

Due to the wide and varied nature of client architectures, Solution Engineers gain expertise in a wide variety of applications such as Adobe AEM, Sitecore, Salesforce Commerce Cloud, Hybris, Drupal, and Episerver, often working in tandem with consulting engineers from these companies.

Solutions Engineers are technical experts, great communicators, who are self-motivated action-takers, as we innovate to deliver leading-edge, world-class translation software solutions to help clients deliver in international markets.

Responsibilities:
  • Serves as the primary technical point of contact for enterprise level clients of our GlobalLink suite of products
  • Coordinates installations, configurations and upgrades of new and existing technology products
  • Gathers client requirements in order to craft and document technology solutions
  • Executes technology solution all the way through development, testing, QA and launch
  • Assists clients to "language enable" their content management systems
  • Serves as point of escalation for any client support issues
  • Coordinates tasks between client and language services teams
  • Assists Product Management by communicating client requirements that need to become new features and bugs that need to be addressed
  • Ensure client launch deadlines are met, and that proper risk analysis is performed
  • Manage multiple clients at different stages of the implementation cycle in parallel
About You

As a Solutions Engineer you are a:
  • Creative thinker - You are curious and unafraid to ask questions
  • Hard worker - You are industrious and diligent in everything you do
  • Innovator - You are willing to initiate changes and introduce new ideas
You experience includes:
  • Minimum Bachelor's Degree from a 4-year college or university
  • Experience in web technologies (web servers, application servers etc.)
  • Experience with Linux and MySQL or equivalent
  • Experience with product management techniques
  • Excellent written and verbal English communication skills
  • Excellent problem solving and analytical skills
  • Strong interpersonal skills and effective time management skills
  • Strong documentation skills

About Us:

Translations.com is a world leader in website and software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner.

We were founded on the principle that great service is, and always will be, a key differentiator in the localization industry. Our dedication to client satisfaction is what we consider to be our most valuable asset. From President to Project Manager, we believe that making our clients' lives easier and delivering language services that exceed expectations allows us to develop and maintain strong client relationships, and hence to grow our business. Please visit us at www.translations.com.

Translations.com offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff's health and happiness. Translations.com is an equal opportunity employer.

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