Digital Member Solutions Specialist

3 weeks ago

Henderson, United States Credit Union 1 Full time
Job DescriptionJob Description

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2023

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the third year in a row The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

If you are highly motivated, friendly and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.

Top reasons to begin a career at Credit Union 1:

  • Get paid for NOT working 13 holidays each year
  • PTO: Vacation, Sick and Personal time off
  • Tuition reimbursement for approved courses (after 1 year)
  • Free employee assistance program
  • Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
  • Excellent benefits packages including:
    • Medical PPO insurance
    • Dental & vision insurance (employee coverage 100% company paid)
    • Life, AD&D and long-term disability insurance (100% company paid)
    • 401(k) retirement and profit-sharing plan
  • Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
  • Exclusive interest rate reduction for qualifying loan products.

The Job at a Glance

Provides efficient and courteous member service on all communication channels. Seeks to enhance and extend the member's financial relationship with Credit Union 1 by satisfying initial requests and inquiries. Proactively offers additional services to improve member financial well-being. Provides the member with an exceptional service experience. Acts as primary point of contact for member and assists branches in providing excellent service.

A Typical Day

  • Perform transactions for members through all digital communication channels including (email, chat, SMS, and secure messages).
  • Provide first contact resolution by identifying and helping solve member questions and issues in a quick and efficient manner.
  • Achieve established Service Level Agreements (SLA's) while maintaining world class member satisfaction levels.
  • Fulfill member requests within established SLA timeframes.
  • Encourages members' self-reliance by educating them on digital platform usage.
  • Retains members, educating them on digital channels, converting lapsed members into active members and creating stickiness with products, services, and the member experience.
  • Diffuse frustrated member and ensure effective and successful complaint resolution.
  • Maintain account data integrity.
  • Cross-sell Credit Union 1 products and services.
  • Acts as liaison between support areas and branches for funds transfer, research and stop pays.
  • Report significant events and issues to manager for further review and action.
  • Organize and file member service documents in compliance with record retention standards.
  • Know and apply Credit Union 1 policies and procedures appropriately.
  • Provide professional communication via all CU1 digital communication channels.
  • Complete administrative tasks including but not limited to printing cashier checks, closing accounts, handling incoming/outgoing mail, and printing/mailing physical cards as needed.
  • Support the Member Solutions team by answering phones during peak volume periods or other instances at management discretion.
  • Perform other duties as assigned.
  • Be Great. Be Engaged. Be Open. Be Nice.

What We Look For

  • High School diploma or equivalent required; some college preferred.
  • 1-2 years financial service or customer service experience preferred.
  • Detail oriented.
  • Keyboarding and computer skills.
  • Good analytical and organizational skills.
  • Ability to multitask
  • Empathetic
  • Excellent verbal and written communication skills.
  • Able to handle a variety of duties.
  • Able to work quickly and accurately.
  • Professional demeanor.
  • Rotating shifts required, including Saturdays as scheduled.

Location: 2651 Paseo Verde Parkway, Henderson, NV



Job Posted by ApplicantPro

  • Digital Marketing Manager

    2 months ago

    Henderson, United States CareerBuilder Full time

    Job Description Job Description Digital Advertising Specialist (In-House) Responsibilities: Serve as the main point of contact for clients, providing exceptional communication and support. Understand client objectives and provide strategic recommendations to meet their goals. Monitor campaign performance, make data-driven optimizations, and improve ROI....

  • Digital Marketing Manager

    2 months ago

    Henderson, United States NICHE & LEADS LLC Full time

    Job DescriptionJob Description Digital Advertising Specialist (In-House)Responsibilities:Serve as the main point of contact for clients, providing exceptional communication and support.Understand client objectives and provide strategic recommendations to meet their goals.Monitor campaign performance, make data-driven optimizations, and improve ROI.Prepare...

  • Digital Marketing Manager

    2 months ago

    Henderson, United States NICHE & LEADS LLC Full time

    Job DescriptionJob Description Digital Advertising Specialist (In-House)Responsibilities:Serve as the main point of contact for clients, providing exceptional communication and support.Understand client objectives and provide strategic recommendations to meet their goals.Monitor campaign performance, make data-driven optimizations, and improve ROI.Prepare...

  • Digital Marketing Manager

    3 weeks ago

    Henderson, United States NICHE & LEADS LLC Full time

    Job DescriptionJob Description Digital Advertising Specialist (In-House)Responsibilities:Serve as the main point of contact for clients, providing exceptional communication and support.Understand client objectives and provide strategic recommendations to meet their goals.Monitor campaign performance, make data-driven optimizations, and improve ROI.Prepare...

  • Medical Credentialing Specialist

    2 months ago

    Henderson, United States Behavioral Health Solutions Full time

    Job DescriptionJob DescriptionJob descriptionBehavioral Health Solutions is a team of mental health treatment professionals who specialize in providing comprehensive behavioral health services in Skilled Nursing Facilities and through SNF, Outpatient, and Telehealth. As we expand as a leading provider, we are seeking skilled professionals of the highest...

  • Medical Credentialing Specialist

    1 month ago

    Henderson, United States Behavioral Health Solutions Full time

    Job description Behavioral Health Solutions is a team of mental health treatment professionals who specialize in providing comprehensive behavioral health services in Skilled Nursing Facilities and through SNF, Outpatient, and Telehealth. As we expand as a leading provider, we are seeking skilled professionals of the highest caliber of integrity. Position...

  • Medical Credentialing Specialist

    3 weeks ago

    Henderson, United States Behavioral Health Solutions Full time

    Job DescriptionJob DescriptionJob descriptionBehavioral Health Solutions is a team of mental health treatment professionals who specialize in providing comprehensive behavioral health services in Skilled Nursing Facilities and through SNF, Outpatient, and Telehealth. As we expand as a leading provider, we are seeking skilled professionals of the highest...

  • Medical Credentialing Specialist

    3 weeks ago

    Henderson, United States Behavioral Health Solutions Full time

    Job description Behavioral Health Solutions is a team of mental health treatment professionals who specialize in providing comprehensive behavioral health services in Skilled Nursing Facilities and through SNF, Outpatient, and Telehealth. As we expand as a leading provider, we are seeking skilled professionals of the highest caliber of integrity. Position...

  • I.T. Helpdesk Specialist II

    4 weeks ago

    Henderson, United States First Legal Network LLC Full time

    Position Summary: The Help Desk Support Specialist position will provide general support to the information technology department with the maintenance of desktop related issues and concerns as well as other project work as assigned. The primary duties of this position include on-site end user support, trouble shooting of hardware and software issues, and...

  • I.T. Helpdesk Specialist II

    3 weeks ago

    Henderson, United States First Legal Network LLC Full time

    Position Summary: The Help Desk Support Specialist position will provide general support to the information technology department with the maintenance of desktop related issues and concerns as well as other project work as assigned. The primary duties of this position include on-site end user support, trouble shooting of hardware and software issues, and...

  • Credit Operations Specialist

    3 weeks ago

    Henderson, United States Barclays Plc Full time

    Credit Operations Specialist Henderson, NV As a Barclays Credit Operations Specialist, you will accurately review new applications to identify potential credit/fraud risk and make judgmental lending decisions to approve applications while minimizing credit and fraud losses. This is also an exciting opportunity for you to provide quality service to all...

  • Order Entry Specialist

    1 month ago

    Henderson, United States First Legal Network LLC Full time

    Position Summary: The Order Entry Specialist embodies the culture vision and core values of the organization: Family, Integrity, Resourcefulness, Self-Sufficiency, Trustworthiness. Essential Duties and Responsibilities: Assist clients with orders, verifying information, and keying information into client-specific software systems while providing excellent...

  • Order Entry Specialist

    3 weeks ago

    Henderson, United States First Legal Network LLC Full time

    Position Summary: The Order Entry Specialist embodies the culture vision and core values of the organization: Family, Integrity, Resourcefulness, Self-Sufficiency, Trustworthiness. Essential Duties and Responsibilities: Assist clients with orders, verifying information, and keying information into client-specific software systems while providing excellent...

  • Software Upgrade Specialist

    2 months ago

    Henderson, United States Expert Technical Solutions Full time

    Job DescriptionJob DescriptionSoftware Upgrade SpecialistExpert Technical Solutions has an immediate, HYBRID (3 days a week onsite: Tuesday – Thursday) opening for a Software Upgrade Specialist for one of our premier clients based out of Henderson, NV (89074). This person will be responsible for delivering a positive customer experience while implementing...

  • Software Upgrade Specialist

    3 weeks ago

    Henderson, United States Expert Technical Solutions Full time

    Job DescriptionJob DescriptionSoftware Upgrade SpecialistExpert Technical Solutions has an immediate, HYBRID (3 days a week onsite: Tuesday – Thursday) opening for a Software Upgrade Specialist for one of our premier clients based out of Henderson, NV (89074). This person will be responsible for delivering a positive customer experience while implementing...

  • Eligibility Verification Specialist

    3 weeks ago

    Henderson, United States Behavioral Health Solutions Full time

    Job DescriptionJob DescriptionDescriptionBehavioral Health Solutions is a team of mental health treatment professionals who specialize in providing comprehensive behavioral health services in Skilled Nursing Facilities and through Outpatient Telehealth. As we expand as a leading provider, we are seeking skilled professionals of the highest caliber of...

  • Member Support Representative

    4 weeks ago

    Henderson, United States Metlife Legal Plans Full time

    Job DescriptionJob DescriptionMetLife Legal Plans is currently hiring several Member Support Representatives for our growing team in Henderson, Nevada.These positions will be hybrid positions with roughly two days in the Henderson office and three days a week remote.These resources will report into our Member Support Supervisor.Who We Are:MetLife Legal Plans...

  • Producer I, Assignment and Web/Digital Media Journalist

    2 weeks ago

    Henderson, United States Nexstar Media Group Full time

    The Digital Media Journalist  will produce and distribute content elements across several media platforms. Produce, organize, write, and edit content for newscast Collaborate with news producers and managers to conceptualize, produce and present content on multiple media platforms Regularly confer with other team members to pick strongest editorial...

  • Practice Support Specialist

    1 month ago

    Henderson, United States Marathon Health Full time

    Job Locations US-NV-Henderson Type Full-Time Overview Practice Support Specialist Marathon Health is seeking a full-time Practice Support Specialist (PSS) to work collaboratively with our clinical team in Henderson, NV Role highlights include: * 40 hour per week position ― no weekends required! * Intentional focus on preventive care and better...

  • Practice Support Specialist

    3 weeks ago

    Henderson, United States Marathon Health Full time

    Job Locations US-NV-Henderson Type Full-Time Overview Practice Support Specialist Marathon Health is seeking a full-time Practice Support Specialist (PSS) to work collaboratively with our clinical team in Henderson, NV Role highlights include: * 40 hour per week position ― no weekends required! * Intentional focus on preventive care and better...