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Technical Services Parts Specialist

4 months ago

Milford, United States Budderfly Full time
Job DescriptionJob Description

Saving the World Help Wanted…

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America's Fastest-Growing Private Companies list.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place

We have an opportunity for a motivated individual to fill the role of Technical Services Parts Specialist HVAC/R. In this position, the successful candidate will be responsible for supporting the Service Support for the Technical Services team.

Why this Role is Important:

Budderfly installs a variety of advanced technologies to save energy on our customers' sites. Ensuring that these technologies operate efficiently and without issue is vital to the success of the organization. This role is for a key player among the impactful team which is tasked with ensuring that these technologies continue to operate at the utmost efficiency while ensuring optimal customer satisfaction. They will do this by ensuring that the Technical Services team is able to procure and receive any needed components to restore equipment to operable, efficient condition. The successful candidate will have a background in HVAC components as an HVAC Counter Salesperson or in a similar role. This background will be utilized to manage the expedition of parts orders through OEM resources, procuring parts from units stored at the Budderfly Distribution Center as well as the procurement of Preventative Maintenance (PM) materials for our field technicians.

Responsibilities:

  • Quickly solve internal customer problems by expediting orders with OEMs or locating replacement parts
  • Service internal customers through the Budderfly Fulfillment process by taking orders and entering them into the system accurately
  • Establish, audit, and oversee HVAC Parts operational processes to ensure expectations are met by all parties.
  • Answer technical questions. Research as necessary.
  • Act as liaison between internal team members and OEMs to assist with research, price checking, and order placing.
  • Attend product knowledge meetings as required to further business knowledge
  • Retrieve orders from warehouse quickly and accurately
  • Maintain the ability to determine the status of an order at any given time
  • Accurately use order entry, computerized systems and other technologies as required
  • Oversee inhouse inventory or PM parts / materials; work with field technicians to ensure adequate stock
  • Maintain communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced.
  • Keep store inventory stocked; remove discontinued items from the Service storage locations
  • Direct vendors to meet service demands and customers' expectations.
  • Keeps daily logs and records of all functions in Company systems
  • Ability to travel to locations to assist with part failure troubleshooting and prevention planning

Desired Skills and Experience:

  • Minimum of 2 years proven experience in commercial HVAC Sales or Parts
  • Associate's degree preferred
  • Maintaining positive relationships with contractors and customers
  • Coordinating multiple projects concurrently
  • Working knowledge of the techniques, methods, tools, & safety precautions of the working in a distribution center environment.
  • Enjoys continuous learning, as supported by your organization, both technically and professionally
  • Excellent computer skills including but not limited to Excel, Word, NetSuite, etc.
  • Excellent verbal and written skills.
  • Work across / with organization Teams.

Compensation$20—$32 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

  • Career advancement opportunities in a fast-growing, supportive company environment
  • Competitive pay
  • Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
  • Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability.