Automotive Parts Specialist
6 days ago
We are seeking an experienced and skilled Installer Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring accurate and timely order deliveries, and maintaining a high level of technical expertise in automotive repairs.
Key Responsibilities- Develop and maintain strong relationships with professional customers and installers
- Take customer orders over the phone and online, and ensure accurate and timely delivery of parts
- Direct the daily activity of delivery specialists to ensure customers receive their orders in a consistent and timely manner
- Ensure delivery vehicles are serviced and maintained according to company standards
- Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store
- Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly
- Assist with customer labor claims, ensuring they are processed quickly and efficiently
- Strong background in mechanics
- Above average communication skills
- Desired: Hands-on knowledge of automotive repairs, ASE Certification, and fluency in multiple languages (Spanish is highly desired)
- Competitive wages and paid time off
- Stock purchase plan and 401(k) with employer contributions starting day one
- Medical, dental, and vision insurance with optional flexible spending account (FSA)
- Team member health/wellbeing programs
- Tuition educational assistance programs
- Opportunities for career growth
O'Reilly Auto Parts is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. We are proud to be a part of the O'Reilly Auto Parts team and look forward to hearing from you
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