Automotive Parts Specialist

6 days ago


Milford, Massachusetts, United States O'Reilly Auto Parts Full time
Job Summary

We are seeking an experienced and skilled Installer Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring accurate and timely order deliveries, and maintaining a high level of technical expertise in automotive repairs.

Key Responsibilities
  • Develop and maintain strong relationships with professional customers and installers
  • Take customer orders over the phone and online, and ensure accurate and timely delivery of parts
  • Direct the daily activity of delivery specialists to ensure customers receive their orders in a consistent and timely manner
  • Ensure delivery vehicles are serviced and maintained according to company standards
  • Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store
  • Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly
  • Assist with customer labor claims, ensuring they are processed quickly and efficiently
Requirements
  • Strong background in mechanics
  • Above average communication skills
  • Desired: Hands-on knowledge of automotive repairs, ASE Certification, and fluency in multiple languages (Spanish is highly desired)
What We Offer
  • Competitive wages and paid time off
  • Stock purchase plan and 401(k) with employer contributions starting day one
  • Medical, dental, and vision insurance with optional flexible spending account (FSA)
  • Team member health/wellbeing programs
  • Tuition educational assistance programs
  • Opportunities for career growth

O'Reilly Auto Parts is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. We are proud to be a part of the O'Reilly Auto Parts team and look forward to hearing from you



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