Asset Protection Supervisor

About Goodwill SOLAC:

Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County.

Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe that putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems.

Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, training programs, processing operations, transportation fleet, LiNKS Sign Language & Interpreting Services, retail store, and e-commerce operations.

Goodwill is a culturally diverse and inclusive organization. We are a proud equal opportunity employer. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.

Role Overview:

Under the direct supervision of the Sr. Compliance, Risk & Safety manager with input from the V.P. of Human Resources and Compliance, this position oversees the Asset Protection and Security Team. Develops and teaches the company asset prevention programs and initiatives. Plans and directs organizational efforts to prevent and minimize the loss of assets. Instructs on accident prevention techniques and assists in accident investigations. Develops, evaluates, and monitors loss-prevention systems at all store locations, off-site facilities, ADC locations, and Transportation.

Exemplary Duties / Responsibilities:

• Handles worker’s compensation and general liability video backup and investigations.
• Administers and directs all company investigative efforts including field investigation and undercover operations.
• Manages the human resources and physical assets within the area(s) of responsibility by effectively and efficiently planning, organizing, prioritizing, problem-solving, leading, motivating, coaching, training, and disciplining.
• Provides leadership necessary to maintain a safe working environment throughout the company.
• Responsible for the security of the company’s property, and the safety of employees and service participants through sound security practices and procedures.
• Safeguard company property, including donated goods.
• Reports and takes appropriate action on any incidents of theft or unauthorized possession of company property.
• Acts safely at all times and follows all safety rules and regulations.
• Promotes and demonstrates cooperation and teamwork.
• Assists and shares knowledge and information with other employees as needed.
• Uses good interpersonal skills such as courteousness, sensitivity, politeness, and thoughtfulness.
• Sets a good example for service participants receiving training at Goodwill and for all employees.
• Ensures compliance with established controls and operational procedures of asset protection and safety awareness.
• Develops and initiates company-wide asset-protection and loss-control activities.
• Reviews building design, layout, and physical safeguards from an asset-protection standpoint.
• Provides planning and recommendations for perimeter controls, entrance, and exit controls, CCTV needs, and fixturing that impact loss prevention, internal and external.
• Establishes specifications, evaluates competitive bids as applicable, and ensures compliance with standards and contract terms for loss-prevention equipment.
• Identifies subsequent corrective actions designed to reduce risk.
• Responsible for store loss-prevention planning, coordination, and follow-through including employee/staff security and safety, and merchandise loss prevention.
• Identifies causes and provides solutions for store shrinkage, shoplifting, employee theft, and geographical crime activity.
• Establishes requirements for in-house and/or contract guard services.
• Responsible for monitoring and ensuring proper security and fire alarm system maintenance.
• Controls staff security code access systems and key issuance.
• Ensures company property is not removed without proper approval.
• Maintains appropriate inspection tours of the buildings and grounds to watch for and guard against fire, theft, illegal entry, infractions of safety regulations, and other irregularities.
• Performs Safety inspections
• Serves as a member of the Safety Committee.
• Develops departmental goals and budgets, provide required reports and data.
• Performs other duties as assigned.

Asset Protection Supervisor Qualifications:

Minimum Qualifications:

• High School education minimum, Bachelor of Arts Degree preferred.
• Five years’ experience in security, loss prevention, and investigative services; five years supervisory experience.
• Ability to work independently with minimum supervision; flexible and adaptable in handling security matters 24 hours, 7 days a week.
• Extensive knowledge of current laws relating to security issues as they affect employers/employees, service participants, customers, contractors, and others who have contact with or do business with the organization.
• Must work well with all employees and the public courteously and professionally.
• Commitment to upholding confidentiality, integrity, and professionalism in all human resources interactions.
• Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate effectively with diverse stakeholders.
• Ability to work cooperatively with a variety of people and with Department Directors.
• Must be able to work well with diversified cultures, a developmentally disabled population, and all persons with barriers to employment.
• Apply organizational policies, procedures, and practices.
• Ability to work under pressure with minimal supervision, complying with time restrictions and deadlines.
• Must have strong experience with Microsoft Windows applications (Word, PPT, Excel, Outlook) and ADP Programs
• Shall be required to perform administrative and clerical duties quickly and accurately; learn, interpret, and apply organizational policies, procedures, and practices; and take responsibility for the reports.
• Strong organization and attention to detail.

Licenses:

• Valid CA Driver’s License; clean, current DMV printout, and have car insurance.
• Must provide own transportation to use on company business.

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Confidentiality – Understands and adheres to high-level confidentiality in all work-related information discussions and information sharing in all board meetings and by the senior leadership team.
• Ethics and Values—Adheres to Goodwill's core values and beliefs during times of strength and opportunity and acts in accordance with those values.
• Problem-Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics, people, and situations
• Task Management –Communicates changes and progress; completes projects on time and budget.
• Technical Skills – Pursues training and development opportunities; strives to build knowledge and skills continuously; shares expertise with others
• Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
• Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness; puts team success above own interests; supports everyone’s efforts to succeed.
• Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures and those with barriers to employment, including disabled populations

This job posting should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.