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Client Services Coordinator

2 months ago

Aliso Viejo, United States Laura's House Full time
Job DescriptionJob Description

Job Summary:

The Client Services Coordinator is one of the primary positions for assisting our clients. This position ensures the safety and security of shelter residents by maintaining the Emergency Shelter facilities and providing support to all shelter residents to ensure a safe, sanitary living environment. On-call responsibilities are a required aspect of this position.


Job Duties:

  • Assist and support clients with everyday shelter needs.
  • Ensure completion of necessary/regular maintenance and cleaning to shelter buildings, vehicles and/or equipment.
  • Coordinate with outside vendors as required.
  • Maintain the cleanliness of secured areas within the shelter including ensuring rooms are ready for new clients.
  • Maintain food and household supplies; place orders and deliveries as needed
  • Sort and store donations, groceries, and household items. Maintain and submit record logs as required.
  • Ensure daily chores are completed by each adult resident as assigned.
  • Provide shelter orientation, house tours, welcome boxes, and graduation gifts to residents.
  • Coordinate and assign resident laundry schedule.
  • Implement and maintain a calm, conflict-free residence.
  • Ensure compliance of Emergency Shelter policies and procedures.
  • Occasionally provide transportation for residents as needed.
  • Assist with other departments as needed.
  • Other duties as assigned.

Additional Responsibilities:

  • Preserve confidentiality of all client, staff, volunteer & agency information.
  • Represent the agency in a positive, professional manner at all times.
  • Maintain appropriate boundaries with every interaction.
  • Maintain a tidy, organized workspace.
  • Participate in agency functions as a participant/presenter as required.

Education and Experience:

  • Bachelor's degree in human services or related field or equivalent experience preferred.
  • Household maintenance experience preferred.
  • Crisis intervention and/or services for domestic violence survivors preferred.
  • 40-hour DVAT (Domestic Violence Training) as required by law - can be completed upon hiring.

Knowledge, Skills and Abilities:

  • Bilingual Spanish preferred.
  • Strong organizational skills.
  • Excellent oral and written communication skills.
  • Basic computer skills.
  • Works well independently and with others.
  • Ability to communicate policies and procedures to others in a calm, professional manner.
  • Strong role model to empower clients.
  • Familiarization of de-escalation tactics.
  • CPR & First Aid - can be completed upon hiring.

Job Qualifications:

  • Valid driver's license, reliable transportation and appropriate insurance.
  • Fingerprint scan & TB Test.
  • Employee will be required to stand, walk, sit, use hands to handle or fee, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This description reflects the essential functions of the job for the purposes of job evaluation. It should not be construed as a detailed description of all work requirements of the job nor shall be construed as giving exclusive responsibility for every function described.


EQUAL EMPLOYMENT OPPORTUNITY

Laura's House is committed to providing a work environment that is free of discrimination. It is the policy of Laura's House to conduct our relations with employees and applicants for employment based on merit without regard to race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, citizenship status, religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), creed, political affiliation or belief, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, age, gender (including gender identity and gender expression), gender transitioning, physical or mental disability, physical handicap, national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), marital status, ancestry, medical condition, genetic characteristics, genetic information, military or veteran's status, status as a victim of domestic violence, sexual assault, or stalking, updating personal information based on a lawful change of name, social security number, or federal employment authorization document, Employee's receipt of public assistance (such as Medi-Cal), or any other protected status in accordance with the requirements of all Federal, State and local laws prohibiting discrimination. Company policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not pose an undue hardship.

The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company.

Pay discrimination between employees of the opposite sex or different race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act as amended and federal law, is prohibited.


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