Senior Operations Manager

Job Title:  Senior Operations Manager

Location: Bountiful, Utah

Status: Full-time

Benefits:  Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), ) Unlimited PTO, employee discount, life insurance

About WholesomeCo: As one of Utah’s Top Places to Work, you are not just filling a seat, you are helping us constantly be better and improve. At WholesomeCo we look at each new hire as an opportunity to level up our company. Each new hire should bring a high level of transparency, communication, work ethic, curiosity, and balance out assertiveness while maintaining respectful dialogue with their coworkers. We hope we bring out the best in each person we hire and we hope each new hire will help us find innovative ways for us to be better in return. We want each employee to have an enjoyable experience at WholesomeCo by making each day enjoyable and setting time aside to have fun in group settings regularly. 

WholesomeCo is leading the movement to normalize cannabis as a natural path to health and wellness. Various medical cannabis services are offered, including statewide delivery to 99% of Utah's population, as well as retail, drive-thru, online pick-up services through its pharmacy in West Bountiful, an in-house built app for patients, innovative technology resources, cannabis cultivation, and cannabis processing of our constantly growing line of WholesomeCo branded products. Our vertically integrated company is well known for its technology-driven approach, our focus on data, and perpetual  innovation. WholesomeCo is committed to improving medical cannabis accessibility by putting patients' needs first and guiding them along their personal cannabis journeys.

• As the Senior Operations Manager, you will be responsible for overseeing multiple departments and the end to end delivery process, from planning and execution to monitoring and reporting. 
• This position requires a passion for operational excellence, a drive for results, the ability to quickly and efficiently lead through unforeseen complexity, and the ability to lead, influence, and develop their team. 
• Operational Efficiency: Develop and implement processes and best practices to streamline delivery operations. Ensure timely and accurate deliveries, optimize routes, and manage resources effectively to maximize productivity.
• Promote a culture of accountability to meet or exceed our company goals and initiatives. 
• Data-Driven Decision making: Utilize data analytics and performance metrics to monitor and improve delivery operations. Identify trends, analyze performance data, and implement strategies to enhance efficiency and reduce costs. 
• Ensure effective communication and coordination with all managers, staff, and cross functional teams to ensure proper operations of the company 
• Revenue Growth: Drive revenue growth by identifying and implementing opportunities to increase delivery volume, improve service quality, and expand our customer base.
• Develop, implement, and maintain quality control and safety assurance protocols 
• Increase efficiency of existing processes and procedures to enhance the company’s internal capacity 
• Foster a culture of collaboration and innovation within the delivery team. 
• Leadership and Team Management: Inspire, mentor, and lead the delivery ops team to achieve operational excellence and promote a culture that encourages morale and performance. Foster a positive and motivated work environment that encourages teamwork and continuous improvement. 
• Clearly communicate vision and strategic goals, and clarify strategic roles to ensure employees understand how their specific position and responsibilities contribute to the organization’s goals. 
• Ensure the right capabilities and organizational structure is in place for success. Measure and communicate progress, provide feedback. 
• Handle budgets, forecasting, and resource allocation to meet strategic goals.
• Make important policy, planning, and strategy decisions as well as the development and implementation of operational policies and procedures. 
• Analyze data to identify process improvement opportunities and cost savings.
• Report on operational efficiency and quality standards.
• Oversee staffing plans, recruitment, and training. Ensure all agents are appropriately trained and have a strong understanding of workplace standards and compliance. 
• Oversee the CRM software and internal processes to ensure we are able to effectively support our drivers, customer support, and any other supporting departments and employees
• Expeditiously handle, communicate, and update the appropriate systems of all potential issues, problems, accidents, or equipment breakdowns we might experience
• Identify operational weaknesses, and drive innovation and scalability
• Develop high performing agents through daily interactions, coaching, and conducting regular reviews
• Documentation, implementation, and constant refinement of SOPs: 
• Maintain on-going knowledge of auto insurance policy, coverage, and the claims process. 
• Compliance: Ensure compliance with all relevant state medical cannabis and delivery regulations and company policies. 
• Stay up to date on all company comms and updates via email, slack, slide decks, etc

• B.S/B.A in Business Administration or similar field preferred 
• 5+ years proven experience in leading multiple teams in a fast-paced  operations  management role, with proven success in optimizing processes, developing strong teams, and driving continuous improvement.
• Excellent leadership and team management skills, with a proven track record of inspiring and developing high-performing teams.
• Highly skilled communicator with the ability to form and maintain good relationships internally and externally 
• Ability to react well under pressure,  handle multiple projects simultaneously, use good judgment in ambiguous situations, and be flexible/adaptable.
• Strong analytical and problem solving skills with the ability to interpret data and make informed decisions 
• Skilled in evaluating and revising operations and procedures in response to organizational change and goals. 
• Strong skills in financial management, and budget development and oversight. 
• Exceptional organization and time management abilities
• Proactive and attentive to details.
• Excellent written and verbal communication
• Skilled in basic technology (e.g. POS systems, Microsoft Office and/or Google Suites programs)
• Ability to work a flexible, full-time schedule to include days, evenings, weekends, and holidays.
• Continuous mobility throughout the operation during shift, including twisting, frequent bending, pulling, pushing, crouching, stooping, and reaching during shifts. Continuous lifting and/or moving up to 25 lbs.

Benefits:

• Unlimited Paid time off (PTO)
• Employer paid 80% of the total medical insurance premium
• Employer paid 75% of the total dental insurance premium
• Employer paid 75% of the total vision insurance premium
• HSA with match up to $150 per month
• 401(k) with 100%  employer match up to 3% and 50% match for the following 2%
• Employee Assistance Program (EAP)
• Employer paid $25,000 of basic life coverage
• Optional additional life insurance
• Optional accident insurance 
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.

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