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About R3
R3 Wound Care & Hyperbarics (R3) is an innovative, alternative, and patient-centric provider of healthcare services across the Dallas Fort Worth (DFW) metroplex, Houston, and San Antonio. We are entering an exciting phase as a company, with a strategic focus on enhancing the current clinical delivery model and platform, and then leveraging that platform to grow the business and the footprint of our clinics. Our culture at R3 is predicated on each one of our employees’ willingness to pitch in, wherever necessary, to ensure our patients are served at the highest quality levels of care and comfort.
R3 Benefits:
Our team members receive personal satisfaction knowing that they are helping people heal. Additionally, they receive a very competitive base compensation and attainable monthly incentive pay. Eligible team members also receive a comprehensive benefits package including PTO, Holiday, Bereavement, and Maternity Leaves; 401k; company sponsored health and dental insurances; a full array of voluntary benefits; continuous clinical training; and professional development, led by the R3 Chief Medical Officer.
Summary of Role & Qualifications
The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, the company's customers, or all of the above. A persuasive, teaching style of communication is required to communicate the company's policies, programs, and systems. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. This portion of the work will often focus on relationships with others; correct handling of details dealing with others is necessary to maintain and grow relationships. As time is usually a factor, the work must be done on time, as well as correctly. In general, this is a position where guidelines, structure, and established policies must be followed closely, while working with and for others.
Duties and Responsibilities
Responsible for greeting patients and visitors, answering phones and scheduling appointments in a professional and timely manner.
Process all referrals faxed, in-house referrals, and live calls from providers and patients in a timely manner.
Contact insurance companies to ensure verifications of benefits and prior authorization approval requirements are met.
Accurately maintains patient records and accounts.
Responsible for collecting patient copays for services provided at time of scheduled appointment.
Place outbound calls to patients to schedule appointments.
Review and maintain details of the referrals with patients including paperwork, expectations, and cost breakdown when needed.
Ensure complete and accurate patient registration, including patient demographic and current insurance information.
Obtain patient PCP referrals when necessary.
Works as a liaison in between the clinics and the patient and completes tasks accordingly.
Coordinating referrals and providing “white glove” service to referral partners and patients
Maintain ongoing tracking and appropriate documentation on referrals, including entry in CRM database, EHR system and necessary reports.
Acquires and maintains knowledge and understanding to achieve company goals.
Order Office Supplies to keep office adequately stocked with all needed materials.
Additional administrative duties as required.
Qualifications
2+ years of successful call center experience, preferably in a medical office or customer service role.
Proven ability to perform in an unpredictable, fast-paced environment and develop policies and guidelines to help build structure.
Strong communication, customer service, and planning skills.
Effective verbal and written communication skills.
Ability to establish processes where none exists.
Organized and able to manage competing priorities.
Computer skills including knowledge of relevant software (Word, Excel, Outlook, etc..)
Current knowledge of medical laws, rules, and policies, such as Medicare, health insurance, and HIPAA a plus.
Prior experience working in a customer service or patient scheduling role in a clinic, medical office, or hospital.
Experience as a Medical Assistant or Licensed Vocational Nurse is a plus.
Education and Experience:
High School Diploma or equivalent required.
Three to five years of proven experience in an assistant role or relevant administrative support experience
Travel Required: None
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
