vCIO / Technical Account Manager - Southfield MI
1 month ago
Essential Duties and Responsibilities:
- Managing a group of existing customers and their technology and security needs.
- Effectively listening to the clients and understanding their technology needs and budget constraints.
- Documenting the clients’ technology environment.
- Determining products and services needed to bring the client environment into a good working order.
- Working with the customer and administration to provide client quotes.
- Compiling recent client activity and researching technology trends to create business technology roadmaps.
- Reviewing the technology roadmap with the client, listening to the clients’ needs and providing expert technology advice.
- Meeting with the Service team to provide client feedback.
- Continually advising clients on technology trends and opportunities within their environments through quarterly meetings and Business Technology Reviews.
- Building, developing, and growing business relationships is vital to our success.
- Facilitating meetings and strategic planning sessions with clients.
- Communicating in an upbeat, positive and professional manner.
- Providing guidance and support to Technology Specialists.
- Keeping up to date on new software and hardware.
- Successfully managing time with little management oversight.
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
- Possess familiarity of the following:
- Windows Desktop Operating Systems and productivity software
- Apple iOS/Android OS based smartphones and tablets
- Setup, Configuration, and Administration of Exchange and Office 365
- Windows Server Setup Configuration and Administration
- VMWare Server Setup Configuration and Administration
- Managed Switch and Router, Configuration and Administration
- Firewall Configuration and Administration
- Wireless Network Configuration and Administration
- Backup Configuration and Administration
- Ability to present in a small group setting.
- Ability to master the feature set of a defined product line.
- Ability to interpret complex network topologies.
- Ability to coach team members through the remediation of complex and multifaceted problems.
- Ability to manage and meet multiple project deadlines.
- Ability to follow and write procedural instructions.
- Excellent communication skills required.
- Excellent customer service skills are essential.
- Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously
- Ability to quickly learn, understand, and manage new systems related to information technology
- High degree of flexibility and problem solving
- Valid US Driver's License
- Good Driving Record
- No DUI's in the past 5 years
Education/License/Experience.
- Two-year degree in Networking, Computer Science, Information Systems or a related technical field
- Three or more years of experience working in a technology-based role or technical sales role
Supervisory Responsibilities:
None
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