Patient Care Coordinator

3 weeks ago

Mount Dora, United States TruEar Inc. Full time
Job DescriptionJob DescriptionDescription:

The Patient Care Coordinator (PCC) has primary responsibility for coordinating and maximizing revenue opportunities by creating and maintaining an effective schedule for the practice. This is accomplished by converting inbound/outbound calls and patient referrals into appointments. The incumbent will also provide broad-based administrative support to the practice and staff.

Requirements:

Principal Duties and Responsibilities :

• Creates and manages an effective patient schedule.

• Converts inbound/outbound calls into appointments.

• Supports the practice’s wellness mission by asking all current patients for referrals

• Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.

• Ensures the patient has the best experience possible with timely and courteous interactions throughout the patient experience.

• Verifies insurance and completes necessary paperwork to ensure that all hearing aids are delivered in a timely fashion for each appointment.

• Manages inventory

• Participates in ongoing training and development

• Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.


Skills:


• Strong interpersonal and communication skills to provide superior customer

service.

• Excellent organizational and time-management skills.

• Ability to prioritize work and to perform multiple tasks simultaneously while

adhering to deadlines.

• Facility with written communication, including preparation of memos and

short documents.


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