Customer Service Representative
4 months ago
Overview:
As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers and peers in a fast-paced environment will allow you to reflect on our mission while advancing your career.
Responsibilities:Forge connections with customers to cultivate lasting relationships that drive repeat business.
Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.
Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.
Build new business by completing inbound and outbound call campaigns daily.
Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.
Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
Maintain office security and conduct proper opening and closing procedures, including management of vault and cash drawer.
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and remain updated on our evolving products and processes.
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications:- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and peers
- Meticulous attention to detail and ability to accurately enter data
- Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
- Must be at least 18 years of age
- Background check required (subject to applicable law)
- Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
- Experience in check cashing, document verification, and/or money order processing
- Prior cash handling, cash drawer/vault management experience
- Bilingual (English/Spanish) is a plus and may be required for certain locations
Our Benefits Include**:
- A comprehensive new hire training program
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Performance based career advancement
- Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
- Company-Sponsored Life and AD&D Insurance
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
- Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
- Diverse Culture and Inclusive Environment
- A relaxed, business casual dress code that includes jeans and sneakers
**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
Since 1987, it has been our mission to provide rave-worthy customer experiences to everyone who comes through our doors or visits the CheckSmart® website. As an established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot® Visa® Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH. We’re steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
-
Customer Service Representative
2 weeks ago
San Pablo, California, United States Community Choice Financial Family of Brands Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a Customer Service Representative, you will be responsible for providing exceptional customer service, building relationships with customers, and resolving issues in a timely and professional manner.Key...
-
Customer Service Representative
1 week ago
San Pablo, California, United States Community Choice Financial Family of Brands Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a Customer Service Representative, you will be responsible for providing exceptional customer service, building relationships with customers, and offering personalized financial solutions.Key ResponsibilitiesForge...
-
Customer Service Representative
4 weeks ago
San Pablo, California, United States Community Choice Financial Family of Brands Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their financial needs are met and exceeded.Key...
-
Customer Service Representative I
4 weeks ago
San Pablo, California, United States Republic Services, Inc. Full timeCustomer Service Representative IWe are seeking a highly skilled Customer Service Representative I to join our team at Republic Services, Inc. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective...
-
Customer Service Representative
2 weeks ago
San Pablo, California, United States Oportun Full timeAbout OportunOportun is a mission-driven fintech that empowers its members to build a better financial future. With intelligent borrowing, savings, and budgeting capabilities, we provide responsible and affordable credit to those left out of the financial mainstream.Working at OportunAt Oportun, we foster a diverse, equitable, and inclusive culture where...
-
Customer Service Representative
1 week ago
San Pablo, California, United States Oportun Full timeAbout OportunOportun is a mission-driven fintech that empowers its 2.0 million members to achieve their financial goals. With intelligent borrowing, savings, and budgeting capabilities, we provide our members with the confidence to build a better financial future.Our MissionWe are committed to delivering affordable credit to those left out of the financial...
-
Customer Service Representative I
2 weeks ago
San Pablo, California, United States Republic Services, Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative I to join our team at Republic Services, Inc. This role will involve delivering exceptional customer service to our clients, working under the supervision of the Customer Service Supervisor.Key ResponsibilitiesProvide high-quality service to customers, ensuring their needs are met and...
-
Veterinary Customer Service Representative
1 week ago
San Pablo, California, United States VCA Animal Hospitals Full timeWe are seeking a highly skilled Veterinary Customer Service Representative to be the face of VCA Animal Hospitals. As the Client Service Representative, you will set the tone for the practice by building and maintaining each customer's trust and confidence in our abilities.The ideal candidate will have excellent communication skills, a personable yet...
-
Customer Service Representative I
2 weeks ago
San Pablo, California, United States Republic Services, Inc. Full timeAt Republic Services, Inc., we are seeking a skilled Customer Service Representative I to join our team. In this role, you will work under the direct supervision of the Customer Service Supervisor to deliver exceptional service to our customers. Key responsibilities include:Key Responsibilities:Providing quality service to customers through phone, email, and...
-
Customer Service Representative
4 weeks ago
San Diego, California, United States Service Champions Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Service Champions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...
-
Customer Service Representative
4 months ago
San Pablo, United States Community Choice Financial Family of Brands Full timeOverview: As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers...
-
Customer Service Representative
4 months ago
San Pablo, United States Community Choice Financial Family of Brands Full timeOverview: As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers...
-
Customer Service Representative
2 weeks ago
San Jose, California, United States Connecticut Water Service Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Connecticut Water Service. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Handle customer inquiries and resolve issues in...
-
Customer Service Representative
1 month ago
San Angelo, Texas, United States Angelo Water Service Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Angelo Water Service in San Angelo, TX. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any...
-
Customer Service Representative
2 weeks ago
San Angelo, Texas, United States Angelo Water Service Full timeCustomer Service RepresentativeAngelo Water Service is seeking a skilled Customer Service Representative to provide exceptional service to our customers. This is a full-time position, Monday – Friday (8:00-5:00PM) and some Saturdays (9-12PM).The ideal candidate will have previous experience in an inbound/outbound call center environment, with a strong...
-
Veterinary Customer Service
4 days ago
San Pablo, United States VCA Animal Hospitals Full timeClient Service Representative. We are seeking an experienced Client Service Representative to join our team in San Pablo, Ca. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our Customer Service, Client Service, Animal Care, Retail, Animal, Hospital
-
Customer Service Representative
2 weeks ago
San Angelo, Texas, United States Angelo Water Service Full timeJob OpportunityAngelo Water Service is seeking a highly skilled Customer Service Representative to provide exceptional service to our customers. This is a full-time position, Monday – Friday (8:00-5:00PM) and some Saturdays (9-12PM).The ideal candidate will be responsible for making outbound calls, receiving inbound calls, and performing administrative...
-
Bilingual Customer Service Representative
1 week ago
San Antonio, Texas, United States Elmer's Home Service Full timeJob Title: Bilingual (Spanish) Customer Service RepresentativeElmer's Home Service is seeking a highly skilled and customer-focused Bilingual (Spanish) Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our Spanish-speaking clients, ensuring their needs...
-
Phlebotomist Patient Services Representative
5 days ago
San Pablo, United States GTT, LLC Full timeJob Title: Phlebotomist Patient Services Representative (PSR)Contract Duration: 3 MonthsPay range: $22 - 25/hrWork Type: OnsiteLocation: San Pablo, CAJob Description:Are you a compassionate and skilled phlebotomist looking to make a positive impact on patient care? We're seeking a dedicated Phlebotomist Patient Services Representative I to join our team and...
-
Customer Service Rep I
1 month ago
San Pablo, United States Republic Services, Inc. Full timeWith an appropriate knowledge of the Companys services and processes, a Customer Service Representative I works under the direct supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Cus Customer Service, Clerical, Service, Experience, Retail, Customer
