Customer Service Representative

2 months ago


Santa Maria, United States Community Choice Financial Family of Brands Full time
Job Description

Overview:

As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers and peers in a fast-paced environment will allow you to reflect on our mission while advancing your career.

Responsibilities:

Forge connections with customers to cultivate lasting relationships that drive repeat business.

 

Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.

 

Proactively maximize customer success by offering personalized financial services that fit their lifestyle.

 

Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.

 

Build new business by completing inbound and outbound call campaigns daily.

 

Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.

 

Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.

 

Maintain office security and conduct proper opening and closing procedures, including management of vault and cash drawer.

 

Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

 

Engage in ongoing training and remain updated on our evolving products and processes.

 

Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.

 

Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*

 

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications:
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Professional demeanor with customers and peers
  • Meticulous attention to detail and ability to accurately enter data
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
  • Must be at least 18 years of age
  • Background check required (subject to applicable law)
  • Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

  • Experience in check cashing, document verification, and/or money order processing
  • Prior cash handling, cash drawer/vault management experience
  • Bilingual (English/Spanish) is a plus and may be required for certain locations

 

What We Offer:

Our Benefits Include**:

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance based career advancement
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment
  • A relaxed, business casual dress code that includes jeans and sneakers

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

 

Our Compensation

The base pay for this position is $20.00/hr.

The compensation listed represents only the base pay for this position, which is just one of the many elements of the Community Choice Financial ® Family of Brands Total Compensation package. 

 

About Us

 

For over 30 years, Check Into Cash® has served as a national leader in short-term credit solutions. We offer a variety of money services to help families meet their ever-changing financial needs including Payday Advances, Cash Advances, Title Loans, Title Pawns, Check Cashing, Western Union®, Bill Pay Services, and Green Dot® Visa® Debit Cards in our centers as well as online loan products.

 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.

 

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.



  • Santa Maria, California, United States Wingstop Restaurants Full time

    Customer Service RepresentativeAt Wingstop Restaurants, we're looking for a Customer Service Representative to join our team. As a key member of our crew, you'll be responsible for delivering exceptional customer experiences by: Acting as the face and voice of Wingstop to all guests Providing authentic, positive, and genuine interactions Greeting guests,...


  • Santa Maria, United States Young Dental Full time

    >> Customer Service Representative Customer Service Representative Summary Title:Customer Service Representative ID:1674Job Location:Santa Maria, CADescription **Company Overview** Young Innovations is a manufacturer and marketer of high-quality dental equipment and supplies. With an outstanding reputation for quality, our company has a broad portfolio of...


  • Santa Maria, California, United States Young Dental Full time

    >> Customer Service Representative Job Summary:Young Innovations, a leading manufacturer and marketer of high-quality dental equipment and supplies, is seeking a skilled Customer Service Representative to join our team at our Santa Maria, CA facility. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer...


  • Santa Maria, California, United States Cellular Sales Full time

    Unlock Your Potential with Cellular SalesWe're a dynamic and growing company that's passionate about delivering exceptional customer experiences. As a Call Center Representative, you'll play a vital role in driving our success by providing top-notch support to our sales team.Key ResponsibilitiesFollow up on distributed leads to ensure timely resolution and...


  • Santa Maria, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 2875 Santa Maria Way, Santa Maria, California 93455 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a...


  • Santa Maria, California, United States Community Choice Financial Family of Brands Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth through personalized financial solutions.Key Responsibilities: Provide...


  • Santa Maria, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team in the Government sector, located in Santa Maria, California. This role offers a short term contract employment opportunity, where you will be the first point of contact for our customers, handling inbound calls and providing exceptional customer service....


  • Santa Maria, United States Community Choice Financial Family of Brands Full time

    Overview: As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers...


  • Santa Maria, California, United States ECLIPSE RTO, LLC Full time

    Job DescriptionWe are seeking a talented Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing customer accounts, and delivering products to our customers.As a Retail Sales Associate, you will be on the move, working in and out of the store, and...


  • Santa Maria, United States Your SmartSource Full time

    Company Profile: Founded on March 1, 2001, the Community Bank of Santa Maria has 2 branch offices in Santa Maria and is a full-service retail bank, offering traditional banking products to members of our community. We take pride in our staff and provide a working environment that promotes professional and personal growth. Community Bank of Santa Maria...


  • Santa Maria, California, United States Caliber Collision Centers Full time

    Job Summary:We are seeking a highly skilled and experienced Office Administrator to join our team at Caliber Collision Centers. As an Office Administrator, you will be responsible for providing exceptional customer service, managing accounts payable and receivable, and ensuring the smooth operation of our production shop.Key Responsibilities:Provide...


  • Santa Maria, California, United States Golden Corral Full time

    Golden Corral Job DescriptionWe are seeking a friendly and courteous Cashier / Host to join our team at Golden Corral. As a key member of our front-of-house staff, you will be responsible for providing exceptional guest service and ensuring a positive dining experience for our customers.Key Responsibilities:Guest Service: Greet guests as they enter the...


  • Santa Maria, California, United States Golden Corral Full time

    Golden Corral Job DescriptionWe are seeking a skilled Cashier / Host to join our team at Golden Corral. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Guest Service: Greet guests warmly and offer assistance as needed....


  • Santa Maria, California, United States Smart and Final Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier and Store Assistant to join our team at Smart & Final. As a key member of our store operations team, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and assisting with daily store operations.Key...


  • Santa Maria, California, United States Pivotal Academy Full time

    Job Title: Customer Engagement RepresentativeAbout the Role:We are seeking a highly skilled Customer Engagement Representative to join our team at Pivotal Academy. As a key member of our customer-facing team, you will play a vital role in building strong relationships with our clients and their customers.Key Responsibilities:Engage with potential and...


  • Santa Maria, California, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop - 560 E Betteravia Rd Ste D. As a key member of our crew, you'll be responsible for delivering exceptional service to our guests by:Acting as the face and voice of Wingstop, providing a positive and genuine experience for all...


  • Santa Maria, California, United States Wingstop Restaurants Full time

    Job Summary:We are seeking a highly motivated and customer-focused Guest Service Team Member to join our team at Wingstop Restaurants. As a key member of our restaurant team, you will be responsible for delivering exceptional service to our guests, ensuring a positive and memorable dining experience.Key Responsibilities:Provide World-Class Service: Act as...


  • Santa Maria, California, United States Pctives Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Enrollment Representative. In this role, you will be responsible for speaking with local community members and presenting wireless solutions to the area.The ideal candidate will be a forward-thinking, self-manageable leader who is hungry for an...


  • Santa Maria, California, United States U-Haul Full time

    U-Haul Customer Care Representative Job DescriptionAre you a customer-focused individual with a passion for delivering exceptional service? Do you enjoy working in a fast-paced environment and have a strong commitment to safety? If so, we may have the perfect opportunity for you!Job Summary:We are seeking a highly motivated and customer-centric U-Haul...


  • Santa Maria, California, United States Pivotal Academy Full time

    Job OverviewPivotal Academy is seeking a highly motivated and charismatic Customer Service Representative to join our team. As a key member of our ambassador team, you will be responsible for engaging with customers, executing sales presentations, and assisting new customers with the enrollment process.Key ResponsibilitiesDevelop and maintain strong...