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Order Fulfillment Specialist

4 months ago

Marinette, United States Johnson Controls International Full time
Job Description

Unleash your potential with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's What We Have To Offer 

What we offer 

  • Competitive pay

  • Paid vacation/holidays/sick time 15 days of vacation first year 

  • Comprehensive benefits package including 401K, medical, dental, and vision care Available day one 

  • Extensive product and on-the-job/cross-training opportunities with outstanding internal resources 

  • Encouraging and collaborative team environment 

  • Dedication to safety through our Zero Harm policy 

  • Tools, and equipment provided to complete all jobs. 

  • JCI Employee discount programs (The Loop by Perk Spot) 

  • Check us Out: A Day in the Life of the Building of the Future 

What you will do

The Order Fulfillment Specialist is an in office, 5 day/week position.  You will assist in the Customer order entry and order management process to ensure all elements of orders are captured, complete and ready to ship.  This position will actively manage due dates to ensure on-time-delivery by coordinating activities between Customer Service and Supply Chain.  This position involves working directly with Customers, Internal Sales, Product Management, Inside Sales, Technical Services, L&D, Delivery Creation, Materials Planning and Customer Support teams. 

How you will do it

  • Process orders via SAP ERP system.

  • Proactively pull & review reports to ensure on time shipments/deliveries.

  • Work closely with various internal OTC teams to complete order shipments.

  • Work with and support Customer Service team.

  • Monitor inventory levels on orders to determine proper warehouse shipping points.

  • Monitor orders for backorders, ship date changes, blocks/holds via SAP reports.

  • Manage order cancellations quickly.

  • Answer calls.

  • Handle customer questions concerning shipments, backorders, escalations, etc.

  • Manage all order cases in Salesforce.com.

What we look for

  • Must be able to expedite and facilitate order workflow with various departments to ensure timely shipment of orders.

  • Be highly organized and be able to maintain reports and activity on expedited orders.

  • Communicate effectively and clearly with strong written and verbal communication skills.

  • Must have computer experience with Microsoft Office including Word, Excel and Outlook.

  • The ability to multi-task is essential.

  • Problem solving proactive agile.

  • Work in fast paced environment with ability to change priorities quickly.

  • Able to manage tasks effectively and efficiently.

  • Active listening skills.

  • CRM experience with Salesforce.com

  • ERP:  SAP

  • Attention to detail and instructions.

  • Bilingual a plus.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.