CNC Field Service Technician

6 days ago

Springfield, United States Trident Machine Tools Full time
Job Description

Join a USA Today Top Workplace


Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.


HFO Trident is a regional distributor of CNC machine tools. In addition to CNC machine tools, we also represent and sell tooling, accessories, and related engineering and support services to our customers.


We are currently seeking an adventurous and diligent Field Service Technician for our New England territory. This role will provide exciting opportunities to work for a dynamic company in a fast-paced, growing industry.


HFO Trident is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.


Job Responsibilities:


The CNC Technician needs to have strong mechanical and electrical proficiency, to be able to troubleshoot and repair CNC equipment. This position reports directly to the Service Manager. Duties include, but are not limited to:


  • Traveling to customer sites to install, troubleshoot, repair and maintain machine tool equipment and controls for customer's organizations
  • Using on-line technical documents, manuals and vendor resources to research machine issues
  • Ensuring accurate documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation
  • Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training
  • Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company

Other Functions:


  • Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.


Job Qualifications and Proficiencies


  • 3 to 5 years' experience in mechanical/electrical repair or engineering desired. CNC Repair background a plus.
  • Ability to read and interpret drawings and schematics is required.
  • Software experience, like Microsoft office, is a plus (this position does require the use of a laptop, smart phone and various software applications)
  • Excellent technical, communication, and presentation skills are a must.
  • The CNC Technician must be able to meet the physical requirements of the job, regularly lifting 40-50 pounds.
  • This position requires flexible hours and frequent travel and driving throughout a regional territory. You will be dispatched each day from your home, and the travel to customer's sites to work.

What's in it for You:


We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:


  • Competitive starting salary
  • Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
  • Paid Time Off, starting with 23 paid days off in your first year.
  • 10 Company Paid Holidays
  • 401(k) retirement plan with company contribution
  • Tuition reimbursement
  • Employee appreciation events and perks
  • Employee Assistance Program

Mental and physical requirements:


The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Must be highly mobile, able to access all areas of the premises.
  • Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
  • Ability to sit for prolonged period of times.
  • Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
  • Ability to frequently use hands and arms.
  • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  • Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.


Job Requisition ID#: 924A


Springfield, MA


Locations Springfield, MA

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