Service Liaison

We are now hiring GOTOs (Food Expeditors) for training and regular shifts prior to our grand opening in Fredericksburg

We are hiring people to form the core veteran team at our upcoming Fredericksburg location. Qualified candidates will have the opportunity to begin training and regular shift work immediately so they can provide a veteran presence in the Front of the House when we open.

• Begin training immediately at a nearby Silver Diner. Training dates and location TBD based on availability and distance.
• Regular shifts to follow training to continue to develop your skills
• Will join the full grand opening team on Orientation Day in the Fall. Exact dates TBD

If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you

At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally.

Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future

OUR MISSION - TO BE THE BEST WE CAN BE

• OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people’s success as professionals and individuals.
• OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn’t meet these high standards.
• OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest’s request. We are passionate in our mission to deliver beyond what is expected.
• OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence.

We are looking for contagiously friendly, warm, and energetic people to be the heart of our operations in the front of the house at the GOTO position.

Our GOTOs are the liaison between the cooks and the servers. They work with both to ensure that every order is delivery hot and 100% correct.

We offer:

• Benefits: Medical, dental, and vision insurance. 401K plan. Employee Assistance Program.
• Perks: Meal Discounts. Gym membership discounts, work shoe discounts and more
• Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within.

Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today

About Silver Diner Development LLC:

• A USA Today Top Workplace 2024 Winner
• One of Washington Post's 'Most Diverse Places to Work'
• Winner of the Blackbox Intelligence Best Practices Award Employer of Choice for Family Dining in 2020, 2022 and 2023

Silver Diner is a leader in the casual dining segment.

Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming.

We’re looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It’s a fast-paced and fun environment where everyone is enabled to achieve their personal best.

We firmly believe: People Are Our Most Precious Resource.

Job Description

The following position description is not all-inclusive and is subject to change.

POSITION OVERVIEW:

Go To is a Front of the House Associate who supports all other FOH Associates, especially Servers, ensuring Guest Satisfaction in the areas of Speed of Service and Accuracy of Orders.

POSITION RESPONSIBILITIES:

PEOPLE:

• Work as part of a team, communicating clearly and constructively.
• Act as the FOH liaison between your FOH Associates and the Heart of House (HOH) Associates.
• Primarily support Servers by:
  • Completing final garnish of plates
  • Ensure plate presentation to Guest is 100% according to Silver Diner specs
  • Ensure Guest’ requests for plated items have been met
  • Organizing orders
  • Ensuring timely pick-up by Servers & delivery to Guests
  • Communicate with HOH Expo to:
    • Ensure menu item cook times are correct (max. 15 mins for entrees)
    • Ensure menu items are 100% according to Silver Diner specs
    • To ensure appropriate delivery times, as volume allows, deliver food to Guests at the counter, and where feasible, run food to tables
    • Listen to and respect all team members, including Front and Heart of House Associates
    • Note: During non-peak hours, the GoTo’s responsibilities will be handled by Servers directly please:
      • Ensure your is properly stocked
      • Communicate with the Servers you are leaving ensuring they are set up for success.

BRAND DELIVERY:

• Be on time for work
• Maintain a positive, fun-oriented attitude to your work
• Keep yourself, your uniform and your station sparkling clean at all times
• Strictly follow all uniform standards
• Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order
• Know and ensure delivery of the Silver Diner Brand

COST BALANCING:

• Full knowledge of all menu item specs.
• Keep the window organized with a focus on lead tickets and ‘re-cooks’
• Cross-train for Soda to assist this station when needed

KEY TASKS:

• Support Servers, other Associates and Managers
• Set-up station at the start and end of each shift according to Silver Diner standards
• Organize, garnish and present all menu items according to Silver Diner spec.
• Clean and stock as you go

Other Duties & Tasks:

• Perform any additional duties or tasks as reasonably assigned by managers.

PERFORMANCE MEASURES:

Cost Balancing:

• Delivery times (15min. or less)
• Quality of plate presentation
• Timeliness of re-cooks

Sales Brand:

• SMG Speed of Service Scores
• SMG Accuracy of Order Scores
• Cleanliness of station

People:

• Feedback from Associates, Guests & Managers
• Your own satisfaction & joy in your work

REQUIRED EDUCATION

Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. While degrees are advantageous they are not required.

REQUIRED EXPERIENCE

Minimum: 1-2 years experience in the restaurant or hospitality industry. Prior experience as a Food Runner or Server is a plus but not required.

DESIRED CHARACTERISTICS:

• Exceptional aptitude for Guest Service
• Passion for Quality in all products
• Good memory
• Clear communicator
• Sense of urgency
• Able to multi-task
• Strong organizational skills
• Able to meet all schedule requirements

PHYSICAL REQUIREMENTS

The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 50 pounds, and stand/walk on hard surfaces for 10-12 hours per day.

Cooking experience is preferred.

Must have weekend and holiday availability.

Must be able to lift at least 50 pounds.

Must be 18 or older.