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Front Office Supervisor

2 months ago

Queensbury, United States Great Escape Full time
Job Description

Key Duties and Responsibilities:



  • To ensure high level of positive guest comments
  • Promote/sell in-house venues of hotel and waterpark
  • Resolve guest concerns quickly, professionally, and effectively
  • Continuous training of staff in Guest Service
  • To increase revenues by controlling labor and other costs
  • Investigate and resolve guest concerns in a courteous and professional manner
  • To ensure maintenance and cleanliness of Front Office
  • Multi task between reservations and the front desk responsibilities when Front Desk Supervisor in not available
  • All other job duties as assigned by management.

 


ORGANIZATIONAL RELATIONSHIPS:



  • Reports to Business Operations Manager.

 


SKILLS AND QUALIFICATIONS:



  • High School diploma or equivalent.
  • Bachelor’s Degree in Hospitality preferred
  • Up to 6 months experience in Front Office or related field preferred
  • Must be able to speak, understand, read and write English
  • Exceptional work ethic and attention to detail
  • Computer literacy, plus knowledge of Microsoft Office and Opera products is desired
  • Must be able to be on feet for a period of up to four (4) hours in length
  • Possess ability to effectively promote and market all hotel and waterpark services
  • Possess leadership and ability to communicate in a professional manner
  • Possess ability to motivate, develop, and direct staff as they work
  • Must be able to work weekends, holidays, and other shifts as necessary
  • Valid Driver’s License and a clear driving record.

 


Salary Range: $20.00- $22.00/hr