Front Office Supervisor

2 weeks ago


Queensbury, United States Great Escape Full time
Job Description

Key Duties and Responsibilities:



  • To ensure high level of positive guest comments
  • Promote/sell in-house venues of hotel and waterpark
  • Resolve guest concerns quickly, professionally, and effectively
  • Continuous training of staff in Guest Service
  • To increase revenues by controlling labor and other costs
  • Investigate and resolve guest concerns in a courteous and professional manner
  • To ensure maintenance and cleanliness of Front Office
  • Multi task between reservations and the front desk responsibilities when Front Desk Supervisor in not available
  • All other job duties as assigned by management.

 


ORGANIZATIONAL RELATIONSHIPS:



  • Reports to Business Operations Manager.

 


SKILLS AND QUALIFICATIONS:



  • High School diploma or equivalent.
  • Bachelor’s Degree in Hospitality preferred
  • Up to 6 months experience in Front Office or related field preferred
  • Must be able to speak, understand, read and write English
  • Exceptional work ethic and attention to detail
  • Computer literacy, plus knowledge of Microsoft Office and Opera products is desired
  • Must be able to be on feet for a period of up to four (4) hours in length
  • Possess ability to effectively promote and market all hotel and waterpark services
  • Possess leadership and ability to communicate in a professional manner
  • Possess ability to motivate, develop, and direct staff as they work
  • Must be able to work weekends, holidays, and other shifts as necessary
  • Valid Driver’s License and a clear driving record.

 


Salary Range: $20.00- $22.00/hr



  • Queensbury, United States Great Escape Full time

    Key Duties and Responsibilities: To ensure high level of positive guest comments Promote/sell in-house venues of hotel and waterpark Resolve guest concerns quickly, professionally, and effectively Continuous training of staff in Guest Service To increase revenues by controlling labor and other costs Investigate and resolve guest concerns in a courteous and...


  • Queensbury, New York, United States Warren Center Full time

    Job SummaryWarren Center is seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our business functions.Key ResponsibilitiesFront Desk Operations: Greet visitors,...

  • Hurricane Bar

    3 months ago


    Queensbury, United States Great Escape Full time

    Primary Responsibilities: Manage all restaurant functions Verify appropriate food safety, food handling and food storage procedures are followed. Maintains high quality standards for food preparation and services Ensures restaurant cleanliness and organization present a positive image. Oversees purchasing for food, equipment and other necessary...

  • Hurricane Bar

    2 months ago


    Queensbury, United States Great Escape Full time

    Job DescriptionPrimary Responsibilities:Manage all restaurant functionsVerify appropriate food safety, food handling and food storage procedures are followed.Maintains high quality standards for food preparation and servicesEnsures restaurant cleanliness and organization present a positive image.Oversees purchasing for food, equipment and other necessary...

  • Food Safety

    1 month ago


    Queensbury, United States Great Escape Full time

    Responsibilities: Greats guests, answers questions, ensures quality service, and resolves complaints for guests. Conducts daily audits of food service areas, utilizing Six Flags’ approved audit platform and/or form(s). Prepares reports for regular review with the Director of In-Park Services. Reports should include weekly recaps and suggestions on...

  • Group Coordinator

    3 months ago


    Queensbury, United States Great Escape Full time

    What You Will Be Doing Maintain an environment of professionalism To adhere to house rules, departmental policies, and safety standards Communicate clearly with guests and management Respond to or channel any guest requests/complaints to the department or proper manager Use problem-solving skills to professionally handle any guest issue, question, or...


  • Queensbury, New York, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for promoting an excellent customer experience, overseeing a team of associates, and ensuring prompt and courteous customer service.Key ResponsibilitiesCustomer...

  • Food Safety

    2 weeks ago


    Queensbury, United States Great Escape Full time

    Job DescriptionResponsibilities:Greats guests, answers questions, ensures quality service, and resolves complaints for guests.Conducts daily audits of food service areas, utilizing Six Flags’ approved audit platform and/or form(s).Prepares reports for regular review with the Director of In-Park Services. Reports should include weekly recaps and suggestions...

  • Group Coordinator

    4 months ago


    Queensbury, United States Great Escape Full time

    Job DescriptionWhat You Will Be DoingMaintain an environment of professionalismTo adhere to house rules, departmental policies, and safety standardsCommunicate clearly with guests and managementRespond to or channel any guest requests/complaints to the department or proper managerUse problem-solving skills to professionally handle any guest issue, question,...


  • Queensbury, United States Berkshire Bank Full time

    Division: Retail BankingDepartment: Various - Branch NetworkReports to: Financial Center ManagerStatus: Non-ExemptGrade: 6Pay Range: $19.00 - $27.00Location: Queensbury, NY - 183 Quaker RdPurpose/Objective:Identify customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer...

  • Service Leader

    2 weeks ago


    Queensbury, New York, United States Chipotle Full time

    Transforming the Fast Food ExperienceAt Chipotle, we're redefining the fast food industry by serving high-quality, responsibly sourced food that's made with integrity. As a Service Leader, you'll play a critical role in maintaining a positive customer experience by ensuring safe and quality food is prepared and served. You'll also be responsible for training...


  • Queensbury, United States Warren Center Full time

    Warren Center - Warren Center is hiring a Front Desk Receptionist in Queensbury, NY. Duties Include:Greet visitors, prospective candidates and other visitorsAnswer telephones and direct the caller to the appropriate associateProvide callers with information such as company address, directions to the company location, company fax numbers, website, and other...


  • Queensbury, United States Six Flags The Great Escape Full time

    What You Will Be DoingSafely scare guests while maintaining the setting and atmosphere of the zone of attraction.Wear and maintain costumes, and stage makeup/prosthetics for extended periods of time, and appropriately utilize assigned props.Maintain cleanliness and safety of attraction, zone, or performance venue.Energetically interact with guests and not...


  • Queensbury, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...


  • Queensbury, United States Great Escape Lodge Full time

     What's In It For You? Pay Range: $19.00 -$22.00/ hour Free tickets for your family & friends Comprehensive benefits package including medical, dental, vision, and 401k, Employee Stock Purchase Plan Generous paid time off (Vacation, Sick Time, Holidays, Bereavement and Jury Duty) Bonus eligible Food & Retail discounts Exclusive employee parties and events...


  • Queensbury, New York, United States Empire Oral & Maxillofacial Surgery - Queensbury Full time

    About Empire Oral & Maxillofacial Surgery - QueensburyWe are seeking a highly skilled and motivated Dental Assistant to join our team at Empire Oral & Maxillofacial Surgery - Queensbury. As a Dental Assistant, you will play a vital role in providing exceptional patient care and supporting our team of experienced oral surgeons.ResponsibilitiesProvide...

  • Swan Boat Operator

    4 weeks ago


    Queensbury, New York, United States Six Flags Full time

    {"Job Title": "Swan Boat Captain", "Job Description": "Job SummaryWe are seeking a skilled and enthusiastic Swan Boat Captain to join our team at Six Flags. As a Swan Boat Captain, you will be responsible for providing a safe and enjoyable ride experience for our guests.Key ResponsibilitiesOperate motorized boat and equipment to ensure a smooth and safe ride...


  • Queensbury, United States Great Escape Full time

    What You Will Be Doing Safely scare guests while maintaining the setting and atmosphere of the zone of attraction. Wear and maintain costumes, and stage makeup/prosthetics for extended periods of time, and appropriately utilize assigned props. Maintain cleanliness and safety of attraction, zone, or performance venue. Energetically interact with guests and...


  • Queensbury, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...


  • Queensbury, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...