HVAC Scheduling Coordinator

2 months ago

Lincoln, United States Johnson Controls International Full time
Job Description

Job Description

Be part of the future 

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. 

What you will do  

  • Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics.
  • Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals.
  • Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly.
  • Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
  • Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction cost-effectively. 
  • Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process. 

 How you will do it 

  • Receives customer requests for unscheduled or scheduled service. 
  • Coordinates labor scheduling to align technicians to the appropriate customer and service needs. 
  • Communicates the action plan and services to be provided directly to the customer. 
  • Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. 
  • Answers any customer inquiries and resolves or escalates customer issues, as appropriate. 
  • Debrief activities daily. 
  • Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians. 
  • Follows up on activities to ensure completion in an established timeframe. 
  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen. 
  • Scheduled Service Visits – on time. 
  • Parts ordering/PO creation support. 
  • Start-up support. 
  • Customer PO confirmation. 
  • WIP Management. 
  • Reconcile exceptions (SIR and AP). 
  • Attend weekly planning/scheduling meetings. 
  • Assist with monitoring of time and expense reporting submission. 
  • Review and correct unassociated time for timesheets for technicians. 
  • Other duties and administrative activities as assigned. 

What we look for 

Required 

  • High school diploma or equivalent required. 
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. 
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients. 
  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence. 
  • Able to prioritize work activities based on financial impact to desired business goals. 
  • Able to influence diverse teams to accomplish tasks/goals. 

What we look for

Required

  • High school diploma or equivalent required, plus a minimum of 2 years of service industry experience managing service operations and/or service scheduling.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
  • Able to prioritize work activities based upon financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.

Preferred

  • Associates degree preferred
  • Candidate should possess a background in a building management system / controls industry
  • Experience and/or basic project accounting or costing principals is desired

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

  • HVAC Scheduling Coordinator

    1 month ago

    Lincoln, United States Johnson Controls International Full time

    Job DescriptionBe part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. What you...

  • HVAC Proposal Coordinator

    2 weeks ago

    Lincoln, Nebraska, United States Gustave A Larson Company Full time

    Job OverviewJoin the Gustave A. Larson Company as a Commercial HVAC Proposal Specialist, where your expertise in the HVAC industry will be valued and utilized.As a prominent HVAC/R wholesale distributor, we pride ourselves on exceptional customer service and the ability to adapt to various responsibilities while fostering positive relationships within our...

  • Master HVAC Technician

    2 weeks ago

    Lincoln, United States Bryan Health Full time

    GENERAL SUMMARY: The Master HVAC Technician is responsible for all HVAC systems within the facility including the installation, repair, adjustment and preventative maintenance of heating, ventilation and air conditioning (HVAC) systems, environmental temperature control and refrigeration systems. Performs master level work fabricating, installing, repairing...

  • Scheduling Coordinator

    2 months ago

    Lincoln, United States Paradigm Oral Health Full time

    Job DescriptionJob DescriptionWe are an elite oral surgery practice that has a commitment to exceptional care for patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve the Lincoln and surrounding communities with all of their oral surgery...

  • HVAC Proposal Analyst

    2 weeks ago

    Lincoln, Nebraska, United States Gustave A. Larson Full time

    Join the Gustave A. Larson Company as our next HVAC Proposal Analyst! We are a leading wholesale distributor in the HVAC/R sector, serving the Midwest, Mountain, and Great Plains regions. Our success is built on exceptional customer service, agility in operations, and fostering strong collaborative relationships within our teams. What qualities do we seek?...

  • HVAC Installer

    3 months ago

    Lincoln, United States Bret Tripplett Heating & Cooling, LLC Full time

    Job DescriptionJob DescriptionAre you ready to kickstart your HVAC career with a company that values your skills and dedication? Look no further! Bret Tripplett Heating & Cooling, LLC is searching for a passionate full-time HVAC Installer to join our team in Lincoln, IL. With a competitive pay range of $17 to $30 per hour (depending on experience and drive),...

  • Commercial Proposal Specialist

    1 month ago

    Lincoln, United States Gustave A. Larson Full time

    We here at the Gustave A Larson Company are looking our next team member to join us as a Commercial HVAC Proposal Specialist. What qualities are we looking for? We are an HVAC/R wholesale distributor throughout the Midwest, Mountain and Great Plains States, including locations in Omaha and Lincoln. We thrive on being customer service oriented, being nimble,...

  • Commercial Proposal Specialist

    2 months ago

    Lincoln, United States Gustave A Larson Company Full time

    Job DescriptionJob DescriptionWe here at the Gustave A Larson Company are looking our next team member to join us as a Commercial HVAC Proposal Specialist. What qualities are we looking for?We are an HVAC/R wholesale distributor throughout the Midwest, Mountain and Great Plains States, including locations in Omaha and Lincoln. We thrive on being customer...

  • HVAC Technician II

    2 weeks ago

    Lincoln, United States Bryan Health Full time

    GENERAL SUMMARY: Identifies, analyzes, plans and completes the installation, repair and adjustment and preventative maintenance of mechanical equipment associated with the Heating/Ventilation/Air Conditioning (HVAC) systems and associated controls. Ensures that HVAC systems are operating at lowest energy demands. Adheres to department, local, state and...

  • Office Assistant

    1 month ago

    Lincoln, United States Bret Tripplett Heating & Cooling, LLC Full time

    Job DescriptionJob DescriptionWelcome to the heart of Bret Tripplett Heating & Cooling, LLC in Lincoln, IL! Are you ready to be the linchpin of our operations, ensuring seamless service delivery while enjoying a competitive starting pay of $15 per hour and great benefits and perks such as health insurance, a simple IRA, paid time off, and more? Dive into the...

  • HVAC/R Service Technician

    3 months ago

    Lincoln, United States Bret Tripplett Heating & Cooling, LLC Full time

    Job DescriptionJob DescriptionAre you skilled in repairing heating and cooling units? Join our team at Bret Tripplett Heating & Cooling, LLC in Lincoln, IL as a full-time HVAC/R Service Technician! From troubleshooting to maintenance to installations of HVAC and refigeration systems, each day will bring new challenges and opportunities to hone your craft....

  • HVAC/R Maintenance Technician

    1 week ago

    Lincoln, Illinois, United States Bret Tripplett Heating & Cooling, LLC Full time

    Position OverviewAre you proficient in the maintenance and repair of heating and cooling systems? We are seeking a full-time HVAC/R Service Technician to enhance our operations at Bret Tripplett Heating & Cooling, LLC. This role involves a variety of tasks, including troubleshooting, servicing, and installing HVAC and refrigeration systems, providing you...

  • HVAC Service Technician

    1 month ago

    Lincoln Park, United States Lane Valente Industries Full time

    Job DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...

  • HVAC Office Assistant

    3 months ago

    Lincoln, United States Bret Tripplett Heating & Cooling, LLC Full time

    Job DescriptionJob DescriptionAre you ready to kickstart your career with Bret Tripplett Heating & Cooling, LLC as a full-time HVAC Office Assistant - Dispatcher? Picture this: you're at the heart of our operations, ensuring smooth sailing for our team and delivering exceptional service to our valued customers. Sound intriguing? Well, it gets even...

  • HVAC Estimator

    2 months ago

    Lincoln, United States Luxury Comfort Solutions Full time

    Job DescriptionJob DescriptionBuilding a business starts with valuing the team. Luxury Comfort Solutions began with this vision over 10 years ago. Today, we hire some of the best to ensure you're working with people you can constantly learn from. We will train you, coach you, support you, and trust you to get work done your way while testing the limits...

  • HVAC Estimator

    2 months ago

    Lincoln, United States Luxury Comfort Solutions Full time

    Job DescriptionJob DescriptionBuilding a business starts with valuing the team. Luxury Comfort Solutions began with this vision over 10 years ago. Today, we hire some of the best to ensure you're working with people you can constantly learn from. We will train you, coach you, support you, and trust you to get work done your way while testing the limits...

  • Branch Manager- HVAC

    1 month ago

    Lincoln, United States Dennis Supply Company Full time

    Job DescriptionJob DescriptionLocation: Lincoln, NEWork Schedule: Store Hours are: M-F 8:00am-5:00pmPay Status: Salary/Bonus, Full TimeBenefits: Health insurance, Life insurance, 401(k) plan, Paid vacation, Sick leave, Employee discountsJob SummaryAs a Dennis Supply branch manager, you will be representing a trusted HVAC and Refrigeration industry...

  • HVAC Service Technician

    4 days ago

    Lincoln Park, New Jersey, United States Lane Valente Industries Full time

    Job OverviewLane Valente Industries, a leading international construction and facility management company, is seeking a skilled HVAC Service Technician to join our team. As a key member of our in-house group of field technicians, you will be responsible for providing top-notch service and maintenance to our national accounts.Key ResponsibilitiesDiagnose and...

  • Appointment Scheduling Specialist

    1 week ago

    Lincoln, Nebraska, United States Paradigm Oral Health Full time

    Paradigm Oral Health is a premier oral surgery facility dedicated to providing outstanding patient care and exceptional service to our referring healthcare professionals. We are seeking a dedicated, enthusiastic, and compassionate individual to contribute to our growth and continue serving the community with their oral surgery requirements. Previous...

  • Appointment Scheduling Specialist

    2 weeks ago

    Lincoln, Nebraska, United States Paradigm Oral Health Full time

    Paradigm Oral Health is a distinguished oral surgery facility dedicated to providing outstanding patient care and exceptional service to our referring healthcare professionals. We are seeking a dedicated, enthusiastic, and compassionate individual to assist in expanding our practice and continue delivering high-quality oral surgery services to the Lincoln...