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Cloud Systems Engineer I

1 month ago

Raleigh, United States Yardi Full time
Job Description

Are you passionate about cloud technology and eager to support a global team? Join Yardi as a Cloud Systems Engineer I and play a vital role in maintaining and optimizing our SaaS environments for clients worldwide. As part of our 24x7x365 Cloud Services team, you will provide Level 1 and Level 2 support, ensuring our systems run smoothly and efficiently.

What You'll Do:

  • Provide Level I and II support for diagnosing and resolving issues on Windows servers and clients.
  • Administer, configure, troubleshoot, and optimize physical and virtual Windows servers and Linux systems in a 24x7 cloud environment following established procedures.
  • Collaborate with a global team through various communication channels.
  • Create and configure virtual machines to meet client needs.
  • Monitor system performance, analyze issues, and respond to system alerts.
  • Review cloud environment dashboards to troubleshoot and understand the system.
  • Escalate complex issues to the Team Leader or appropriate Cloud Services team member.
  • Manage small-scale projects to process system updates across multiple machines.
  • Utilize and write basic scripting languages for project implementation.
  • Proactively identify and troubleshoot hardware and software issues.
  • Configure, maintain, and troubleshoot applications.
  • Support Active Directory for application access and user management.
  • Maintain and update existing documentation.
  • Participate in a 24/7 on-call rotation to ensure continuous support.

Who You Are:
  • Bachelor's degree in Information Technology or equivalent combination of education and experience.
  • Three (3) years' Help Desk, IT Support, or Systems Administration experience.
  • Relevant industry certification preferably MSCE or RHCE.
  • Strong sense of customer service with good analytical and organizational skills.
  • Excellent written and spoken communication skills.
  • A passion for technology and strong problem-solving skills.
  • Detail-oriented with the desire to take ownership of a problem and see it through to resolution.
  • Must enjoy being part of a team and dealing with people.
  • Strong troubleshooting and system analysis skills.
  • Strong desire to learn new technologies and technical skills.
  • Excellent verbal and written communication skills.
  • Excellent time management and prioritization skills.

Ideal to have:
  • Experience in a Cloud or Enterprise environment.
  • Experience configuring, administering, and troubleshooting Windows Server and Linux operating Systems
  • Experience with System Center Configuration Manager (MECM)
  • Experience with VMWare Products
  • Experience with containers and management tools such as Docker and Kubernetes.
  • Knowledge of open source monitoring tools such as ELK, Icinga, and Graphite
  • Knowledge of scripting languages including PowerShell and Python
  • Knowledge of NetApp and Dell hardware

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.

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