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Title: Systems Engineer - Onbase
Location: Fountain Valley, CA - Remote (Must be located in Southern California)
Department: IS Enterprise Infrastructure/C
Status: Full-Time
Shift: Days (8hr)
Pay Range*: $48.45/hr - $70.29/hr
MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.
Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability.Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.
Position Summary
MemorialCare's Systems job family works to administer, manage, design, implement, secure, and maintain clinical and business solutions residing on departmental, campus, and enterprise software systems. They are responsible for overall architecture, installations, maintenance, upgrades, and continuous improvement of MemorialCare's software systems environment. The Systems group services include design, diagramming, budgeting, monitoring, capacity management and back up to sustain a level of highly available system operations. The Systems group provides technical leadership in the areas of system monitoring, planning and forecasting, ensuring capacity needs are addressed and performance target metrics are met. They respond to incidents, providing troubleshooting and escalation support when service and performance issues occur and proactively monitors and maintains systems to prevent unscheduled service interruptions.The Systems group additionally provides technical cost and resource planning in addition to implementation assistance for projects and new services.They are responsible for reviewing client impact and business continuity as each change is planned.The System group has a thorough understanding of the change management process and its effects on operations. Individuals in the Systems group successfully execute complex system hardware and software upgrades through careful review and planning. Through the change process and continuous effort for improvement this group enables clients across MemorialCare to stay on optimized and secure systems that provide the best outcomes while meeting the needs of the patients they serve.
Under minimal supervision, the MemorialCare System Engineers provide systems administration for MemorialCare's critical enterprise systems. System Engineers prioritize and coordinate mission critical maintenance and project tasks in the expansion of our enterprise systems. System Engineers leverage test and development systems in addition to production system redundancy, so system changes and other maintenance update tasks have minimal impact to daily operations. System Engineers analyze system logs, identifying potential issues and ensure continued operational high availability occurs with enterprise software systems. They plan, review, schedule and apply operating system updates, patches, and configuration changes necessary to keep systems in compliance with organizational policies and operational benchmarks. System Engineers continually look to improve processes and document them while providing advanced technical trouble shooting and analysis methods to offer resolution to incidents, problems, and upgrade/enhancement requests specific to enterprise systems and software.
Essential Functions and Responsibilities of the Job
- Identify, debug, resolve any issues that impact system availability and target performance levels
- Develop and execute plans to handle expected future challenges, with vendor and system audit recommendations
- Provide estimations of future capacity needs and software costs
- Create, refine, document, and diagram expected system needs and architecture
- Participate in projects to improve information systems for the enterprise
- Install and configure operating systems based on internal standards and work with new and installed software to work out compatibility issues
- Monitor and manage resource usage to recommend/develop enhancements to system capabilities and performance
- Support the development and use of automated recurring tasks for monitoring, backup and vulnerability remediation
- Ensure the security and reliability of server systems environment, and compliance with MemorialCare requirements
- Evaluate and implement new technologies and integrate systems into the computing environment
- Be at work and be on time
- Follow company policies, procedures and directives
- Interact in a positive and constructive manner
- Prioritize and multitask
*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Qualifications
Minimum Requirements
Qualifications/Work Experience:
- Minimum 3 years of system administration experience
- Experienced in logically applying analytical and problem-solving skills to technical aspects of enterprise software systems, including a fundamental understanding of modern software architecture and its dependencies, and how to configure or modify systems to achieve desired outcomes
- Demonstrated ability to generate, schedule, and execute routine system maintenance tasks using standard and appropriate tools and methodologies
- Experienced working with diverse, multi-disciplinary teams, including staff outside the Systems group such as vendors to understand business requirements and translate details into functional and technical requests, as well as with various staff levels within the organization.
- Demonstrated understanding and experience with data center cabling/infrastructure, networking and server farm build out process
- Proven strong knowledge of server operating systems, virtualization and network infrastructure
- Demonstrated technical understanding of Microsoft or Linux operating systems
- Proven high energy levels and tolerance of tight deadlines, time pressures, and solution ambiguity
- Experienced in a healthcare environment preferred
- Demonstrated use of effective written and verbal communications skills
- Past success working independently as well as exhibiting good participation in a team-oriented, collaborative environment
Education/Licensure/Certification:
- Bachelor's degree or equivalent combination of education and relevant experience required
- Relevant technical certification in Citrix, Epic, Linux, Microsoft, VMWare or other applicable for system(s) assigned. Obtainment of additional relevant certification(s) may be required within first year with MemorialCare.
