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Loyalty AND Rewards Specialist

2 months ago

Marlborough, United States BJ's Wholesale Club Full time
Job Description

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending

*eligibility requirements vary by position

**medical plans vary by location

Job Summary:

The Loyalty & Rewards Specialist is responsible for driving acquisition and engagement for the BJ’s higher tier memberships and credit card program across multiple channels, coordinating the launch of initiatives to drive member loyalty, and partnering with internal stakeholders to grow the program. This also includes working with our bank partner and other partners to develop and launch various marketing efforts throughout the year, including direct mail, email, digital, and in-club channels.

Major Tasks, Responsibilities, and Key Accountabilities:

  • Responsible for supporting the Loyalty & Rewards team to drive acquisition and engagement to the BJ’s Cobranded Credit Card program and The Club+ Card Membership.
  • Supports the Loyalty & Rewards acquisition and engagement managers to help launch program initiatives across marketing channels.
  • Partners with Loyalty Field Manager on in-Club events, communication incentives, goals and improvements. 
  • Collaborate with the Loyalty Field Manager on creating best in class collateral, enhancing in-club tools and marketing regarding the program.
  • Coordinates promotional execution of all member facing collateral, including creative briefs, marketing distributions, campaign requests, scheduling deployments and club communications.  
  • Focuses on driving cobrand acquisition at Membership Centers, BJ’s Gas and club grand openings by partnering with the new club opening team.
  • Works daily with various internal and external partners.

Qualifications:

  • Bachelor’s
  • 1-3 Years’ experience, preferably in retail/marketing
  • Experience with loyalty, preferably cobrand programs
  • Experience with cross functional teams including creative, operations, IT
  • Strong analytic and critical thinking skills, financial acumen needed to drive program results and profitability

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $59,000.00.