Client Service Representative- Eastside Veterinary Hospital
4 days ago
Our hospital has been owned and operated in Collinsville, OK by the same veterinarians since 1982.
We have over 40 years of experience in veterinary care. The professional staff at EVH strive to provide comprehensive, high quality medical and surgical care with an emphasis on exceptional client services.
Eastside Veterinary Hospital’s facility is modern and well-equipped. It is designed to create a comfortable and welcoming environment for both pets and their owners. The hospital’s commitment to staying current with the latest veterinary technologies ensures that our patients receive the best possible care.
The anticipated schedule for this position is 7:30 am-6:00 pm on Wednesdays, Thursdays, and Fridays and rotating Saturdays from 8:00 am-12:00 pm.
Pay: $14-16/hr
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Client Service Representative Competencies
- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
- Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
- Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
- Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
- Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements / Qualifications
- Full or part-time
- Ability to work on weekends
- High school diploma or equivalent
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
Benefits Offered
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
-
Collinsville, United States Eastside Veterinary Hospital Full timeAbout Eastside Veterinary HospitalOur hospital has been owned and operated in Collinsville, OK by the same veterinarians since 1982.We have over 40 years of experience in veterinary care. The professional staff at EVH strive to provide comprehensive, high quality medical and surgical care with an emphasis on exceptional client...
-
Collinsville, OK, United States Eastside Veterinary Hospital Full timeAbout Eastside Veterinary Hospital Our hospital has been owned and operated in Collinsville, OK by the same veterinarians since 1982. We have over 40 years of experience in veterinary care. The professional staff at EVH strive to provide comprehensive, high quality medical and surgical care with an emphasis on exceptional client...
-
Veterinarian
4 weeks ago
Collinsville, United States National Veterinary Associates Full timeJob Description Veterinarian position available at King’s Mountain Animal Clinic**Generous Sign-On Bonus of $20k*****$100k to $135k Base Salary (varies based on qualifications/experience)We are actively seeking a Veterinarian to join our three other veterinarians in a well-established, well equipped small animal hospital located in the heart of...
-
Customer Service Representative
4 weeks ago
Collinsville, United States CEFCO Full timeCustomer Service Representative - Store #512 Collinsville, MS 39325, USA Req #127 Friday, May 31, 2024 CEFCO Convenience Stores is hiring both part-time and full-time Customer Service Representatives! CEFCO VISION STATEMENT: "To be a consumer-driven convenience retailer with engaged employees, who sells great food and provides great service...
-
Field Sales Representative
4 weeks ago
Collinsville, United States AMS Retail Solutions Full timeJob DescriptionJob DescriptionJob Title: Field Sales RepresentativeProduct is large home appliances in retail setting.Responsibilities:Ability to perform all essential responsibilities for Field Sales Representative to include:Visit customers to service/advise on vendor products and perform sales and support services in assigned storesTravel to customer...
-
Field Sales Representative
4 days ago
Collinsville, United States AMS Retail Solutions Full timeJob DescriptionJob DescriptionJob Title: Field Sales RepresentativeProduct is large home appliances in retail setting.Responsibilities:Ability to perform all essential responsibilities for Field Sales Representative to include:Visit customers to service/advise on vendor products and perform sales and support services in assigned storesTravel to customer...
-
Collinsville, United States Allison Bash - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
-
Service Solutions Representative
2 months ago
Collinsville, United States Accel Entertainment Gam Full timeJob DescriptionJob DescriptionSUMMARY: The primary responsibilities of this position include, but are not limited to, receiving in-bound service calls, troubleshooting issues, coordinating the dispatch of field personnel, ensuring field personnel are notified of new jobs, documenting the corrective steps taken, as well as assisting in other areas as needed....
-
Player Services Representative
2 weeks ago
Collinsville, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full timeEssential Duties and Responsibilities:A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying...
-
Patient Service Representative: Family Medicine
2 weeks ago
Collinsville, Oklahoma, United States Saint Francis Health System Full timeCurrent Saint Francis Employees - Please click HERE to login and apply. Full Time 8:00a - 4:30p This position qualifies for a $1,000 sign-on bonus, per qualifications Job Summary: Performs reception, registration and billing functions in the front office of the Medical Practice to facilitate the effective delivery of patient care.Minimum Education: High...
-
Outside Sales Representative
2 weeks ago
Collinsville, United States RSR - Frontier Full timeOutside Sales Representative At Frontier, seeing what's beyond the horizon is in our fiber. And we've been doing just that for over 80 years - connecting communities with emerging communications technology across the country. At Frontier, we're transforming our business to break new ground and taking the digital revolution across the nation....
-
Service Coordinator
4 weeks ago
Collinsville, United States Advantage Home Care Full timePay rate starting at $16-18/Hr. We are looking for self-motivated, task oriented candidates able to operate in a busy and fast paced environment. A Team player that has the willingness to learn new concepts and tasks, in a customer service world. Must have computer experience and knowledge.Benefits Earned Time Off Medical Benefits, Dental, Life Insurance...
-
Service Coordinator
4 weeks ago
Collinsville, United States Advantage Home Care Full timePay rate starting at $16-18/Hr. We are looking for self-motivated, task oriented candidates able to operate in a busy and fast paced environment. A Team player that has the willingness to learn new concepts and tasks, in a customer service world. Must have computer experience and knowledge.Benefits Earned Time Off Medical Benefits, Dental, Life Insurance...
-
Player Services Representative
4 weeks ago
Collinsville, United States Colonial Downs + Rosie's Gaming Emporium Full timeA review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be...
-
Player Services Representative
4 weeks ago
Collinsville, United States Colonial Downs Group LLC Full timeJob DescriptionJob DescriptionEssential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be...
-
Player Services Representative
4 weeks ago
Collinsville, United States Colonial Downs + Rosie's Gaming Emporium Full timeEssential Duties and Responsibilities:A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying...
-
Products Representative
4 weeks ago
Collinsville, United States Cortnie Stone - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryPaid time offProfit sharingTraining & development Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Products Representative - State Farm Agent Team Member. We seek an energetic...
-
Customer Service Rep(02958)
3 weeks ago
Collinsville, United States Domino's Pizza LLC Full timeCompany DescriptionJob Description Customer Service Representatives with Domino's Pizza undertake a variety of duties. Job duties include: Taking phone calls Taking orders Making pizzas Completing cash transactions Providing customers a great customer service experience Cleaning Lifting up to 25 lbs. Job Requirements include: Ability to follow directions...
-
Customer Service Representative
1 week ago
Collinsville, United States Mike Halloran - State Farm Agent Full timePosition Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow...
-
Customer Service Rep(02958)
4 weeks ago
Collinsville, United States Domino's Franchise Full timeJob DescriptionJob DescriptionJob DescriptionCustomer Service Representatives with Domino’s Pizza undertake a variety of duties. Job duties include:Taking phone callsTaking ordersMaking pizzasCompleting cash transactionsProviding customers a great customer service experienceCleaningLifting up to 25 lbs.Job Requirements include:Ability to follow...
