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Service Coordinator

4 months ago

Collinsville, United States Advantage Home Care Full time

Pay rate starting at $16-18/Hr.

We are looking for self-motivated, task oriented candidates able to operate in a busy and fast paced environment. A Team player that has the willingness to learn new concepts and tasks, in a customer service world. Must have computer experience and knowledge.

Benefits
  • Earned Time Off
  • Medical Benefits, Dental, Life Insurance
  • Weekly paychecks
  • Competitive Pay
  • Fun, Lively, and Family work environment
  • Performance Bonuses
  • Room for advancement

About the Job

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Requirements

  • Maintain a cheerful demeanor and work to develop a positive rapport with all clients, staff members, and community resources affiliated with home care services.
  • Deliver exceptional customer service to all clients and field staff and effectively address all requests in a timely manner.
  • Reads and stays abreast of state, federal and business regulations.
  • Provide excellent communication to branch and corporate staff.
  • Contact employee applicants and complete onboarding process in a timely manner.
  • Complete new hire training sessions in the office and coordination of any on the job training needed. This includes annual ongoing in-service training for field staff.
  • Contact new client referrals and held clients timely and often to coordinate the start or continuation of care.
  • Work in conjunction with the service coordinator to ensure branch staffing needs are continually met.
  • Responsible for collecting paper documentation submitted by field staff, reviewing it for accuracy and submitting it to the appropriate departments in a timely manner.
  • Maintain employee and client medical records (electronic and paper files) including making files, filing regularly and keeping files up to date.
  • Order office supplies for branch.
  • Communicate with branch manager regarding problems and complaints.
  • Guarantee all private business information & protected health information is kept confidential.
  • As needed- Participates in special department projects
  • As needed- Attends state held in-service trainings/meetings per management’s direction
  • Other duties as assigned by management
Education and Experience
  • High school graduate/GED
  • Minimum of 2 years office experience preferred