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Sr. Account Representative

4 months ago

Lake Mary, United States Cigna Full time
Job Description

Job Summary

The primary expectation of the Sr. Account representative is to manage and grow the revenue and gross margin of their assigned territory through account organic growth and new account acquisition.

About Cigna

Cigna is a global health service company dedicated to helping the people we serve improve their health, well-being, and peace of mind. But we don’t just care about your well –being, we care about your career health too. That’s why when you work with us, you can count on a different kind of career – you’ll make a difference, learn a ton and share in changing the way people think about healthcare.

Job Responsibilities

The Sr. Account representative is responsible for handling some inbound calls from customers to enter orders, confirm eligibility, research standing orders, verify contract administration, credit requests and returns, resolve customer issues, and answer questions relating to delivery of the orders. Support of these functions require specialized training or would result in customer on boarding issues. A Sr. Account representative is also responsible to serve at times as first level customer escalation resolution to internal and external customers. This individual proactively recognizes cause and effect trends, identifies and clarifies customer needs, and works toward solutions.

Individual account dynamics differ within segment and territory, thus this position requires both phone and face to face sales skills. The following are, but not limited to, supportive functions necessary to fulfill the primary expectation:

  • Understanding of the assigned segment
    • Disease(s) state
    • Product Knowledge
    • Market dynamics
    • Competition
  • Understanding of territory management as it aligns to SD overall
    • Individual territory market dynamics
    • Individual account dynamics
    • Account margin contribution to the overall territory
    • Product margin contribution to the overall territory
    • Expense control and reporting
    • Creation of individual tactics that support segment strategies
    • Understanding of additional value added services that enhance the SD product portfolio
  • Travel 2%
    • Individual or team travel to new and existing customers
    • Trade show engagement
    • Customer and management presentations


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.