IT Services Lead

2 weeks ago


Arlington, United States Thomas Edwards Group Inc. Full time
Job Description

Our client located in Arlington, TX is currently seeking an IT Services Lead to add to their growing team on a full time basis

Responsibilities:

• Resolve technical issues escalated by managed service provider (MSP) and internal stakeholders.
• Provide courteous, professional, white glove support and guidance to stakeholders across the organization.
• Manage vendor relationships (e.g. MSP, cloud-based VoIP solution provider, hardware, and printer servicing/support, SaaS providers).
• Manage workstation and peripherals procurement, inventory, and deployment across all corporate facilities.
• Assess all IT processes, recommend improvements, and implement approved changes while coordinated with other departments as necessary.
• Oversee and assist the IT-related aspects of user onboarding and offboarding.
• Manage IT equipment and services procurement and installation for new corporate facilities.
• Provide SaaS systems configuration administration assistance as needed.

Requirements and skills:

• Proven experience providing courteous, respectful, and professional services to stakeholders
• Proven experience in elevated IT support roles.
• Experience with system analysis, installation, and configuration.
• Experience with network and system administration.
• Leadership and organizational skills.
• Self-managing and able to manage multiple projects concurrently.
• Outstanding communication skills.
• Problem-solving aptitude.

#IND
#ZIP
#ZR
#ZP

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