Service Integration Lead

Found in: Talent US A C2 - 1 week ago

Arlington, United States ECS Full time

ECS is seeking a Service Integration Lead to work in our Arlington, VA office. Please Note: This position is contingent upon contract award.

Job Description:

ECS is seeking talented professionals to join our successful and growing team in building the next-generation Continuous Diagnostics and Mitigation (CDM) Cyber data solution. The CDM Program is the Cybersecurity and Infrastructure Security Agency’s (CISA) dynamic approach to strengthening the cybersecurity of Federal networks and systems through better awareness and visibility into their security posture and cyber threats. The CDM Data Services product is an integrated suite of multiple Commercial Off the Shelf (COTS) products, software configuration packages, and custom code which work together to operate as an integrated solution tailored to meet DHS requirements.

We are seeking professionals who thrive in a dynamic, fast-paced, and highly collaborative environment where problem-solving, critical thinking, and a holistic approach to serving the mission are key.Our program operates within the Scaled Agile Framework (SAFe). An aptitude and enthusiasm for continuous learning, improvement, and cyber security is a must

ECS is seeking a Senior Manager to serve as the IT Service Integration Lead for the new CDM Data Services Program. In this role, you will facilitate apply services delivery and systems engineering best practices to ensure effective collaboration between multiple teams in an agile, matrixed environment. You will be responsible for integrating people, processes and tools to deliver an effective end-to-end experience with CDM products and services within the Scaled Agile Framework (SAFe). Specific duties include:

  • Working across functional IT teams, matrixed service delivery teams and client-facing teams to integrate and manage services so they are delivered in an efficient and seamless way to our clients.
  • Defining and implementing the systems, procedures, and methodologies to support outstanding service delivery, IT service management, implementation of ITIL principles, and strategies for optimizing IT operations.
  • Fostering a positive customer experience and prescribing / implementing continuous improvement to maximize success.
  • Organizing agile teams, processes and backlogs to promote efficient and effective delivery.
  • Managing multiple projects or initiatives, aimed at achieving optimal service delivery.
  • Building strong relationships with teams and stakeholders to enable effective collaboration between teams.
  • Monitoring and reporting on key performance indicators (KPIs) to evaluate the effectiveness of IT service delivery, identify areas for improvement, and implement corrective actions as needed.

As a leader within our team, you will be expected to ensure total program success through workforce management (hiring, supervisory responsibilities, coaching / mentoring), fostering positive client relationships and advancing both mission and business objectives through proactive risk and opportunity management. Our leaders must demonstrate expert level communication skills with both technical and non-technical personnel, both oral and written.

Required Skills:

  • 10+ years of relevant experience, including service integration and management in a Federal IT environment.
  • Expert level understanding of service management principles, frameworks (including ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
  • Demonstrated leadership success including the ability to build and lead high-performing teams within a SAFe environment.
  • Experience as an Engineering Lead and / or Product Manager for one or more enterprise IT products or services, delivered according to best practices for DevSecOps.
  • Strong technical strong technical acumen and experience successfully leading engineering resources and projects. Demonstrated ability to thrive in a dynamic technical environment, collaborate well with others, and take initiative to solve complete problems
  • Familiarity with the .gov Cyber Mission space and legal constraints applicable to civilian Government Agencies (e.g., SecOps, FISMA, FIPS, etc.)
  • US citizenship and ability to acquire DHS Suitability

Desired Skills:

  • Experience with code repositories, esp. Git/GitHub
  • Experience with ALM tools, esp. Jira
  • Experience with 'big data' platforms, esp. Elasticsearch
  • SAFe Certification

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

General Description of Benefits

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