Account Manager
4 weeks ago
Health and Welfare Programs Including Medical, Dental, and Vision Insurance
Retirement and Income Protection Programs, including a 401k plan
Work/Life Balance Including PTO, Holidays and Remote work opportunities
Career Advancement Opportunities
Job Type : Full Time
Location : Media, Pennsylvania
Pay : Great Pay + Benefits
Job Description
What you will be doing:
Responsible for overseeing associate and /or processing transactions with regards to processing all additions/terminations/changes in a timely fashion, Senior Account Managers, and/or Director of Group Benefits satisfaction. All functions to be performed in accordance with service and management standards and procedures.
Responsible for overseeing associate and /or processing transactions regarding COBRA as requested and required by law using the various COBRA vendors.
Responsible for customer service through handling all fully insured customer requests and questions in a timely fashion, to the customer’s satisfaction. All functions to be performed in accordance with ECBM’s service and management standards and procedures. Promote ongoing client loyalty.
Knowledge of IRS qualified legal life events, regulation, and processing time.
Knowledge of census data and how to create a marketing census.
Knowledge of Zywave.
Oversee Associate Responsible for Auditing all applicable client invoices.
Oversee Associate Responsible for Auditing all open enrollment carrier invoices and transactions.
Oversee Associate Responsible for updating O Drive with carrier contracts, certificates, and billing.
Oversee Associate Responsible for Weekly Employee Navigator reporting and applicable transactions.
Oversee Associate Responsible for keeping client carrier and contact information updated.
Oversee Associate with Monthly Newsletter Articles.
Responsible for RFP preparation.
Responsible for Fully Insured Renewals and renewal spreadsheets.
Retain, in conjunction with the Group Benefits Producer, all assigned accounts, according to standards and procedures:
Set up new business by processing applications, preparing necessary forms, schedule all medical exams if necessary and create customer file. Additional Company requirements must be handled in a timely fashion. Follow up with carrier for policy issuance and with client for policy delivery receipt requirements.
Experience you will need:
Property Casualty License required.
Knowledge of Group Benefit Products
Minimum of five (5) years of insurance experience
Computer experience required.
Ability to process high volume of transactions accurately in a customer service environment.
Excellent Communication and Customer Service skills.
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days
Ryan Mishra
#INDEH123
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