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Account Services and Operations Associate

4 months ago

Needham, United States BONESUPPORT AB Full time

Are you looking to join a dynamic team dedicated to transforming OrthoBiologics? BONESUPPORT is seeking an Account Services and Operations Associate to join our expanding team in Needham, MA. In this role, you´ll manage end-to-end supply chain operations, ensuring seamless communication, and resolving issues promptly to meet the needs of our network. If you have experience in Navision, strong account management skills, and a commitment to operational excellence, then this could be the perfect opportunity for you. Submit your application today and start an exciting journey with us


Company Description

BONESUPPORT AB is a Scandinavian OrthoBiologics company that develops and markets CERAMENT®, an innovative range of radiopaque injectable osteoconductive and drug-eluting bioceramic products that have a proven ability to heal defects by remodeling to host bone in six to twelve months. Our products are effective in treating patients with fractures and bone voids caused by trauma, infection, disease or related surgery.


Since the listing on the stock exchange in 2017, BoneSupport has experienced continuous growth. With 60 colleagues based in Sweden and 130 globally distributed, we are committed to our mission: "Restoring health to improve the quality of life for patients with bone disorders." Joining our team offers you the chance to bring your expertise to an innovative company, dedicated to delivering extraordinary products that make a real difference in patients' lives.


Position overview

The Account Service and Operations Associate role encompasses more than just managing phone calls and processing orders. You'll oversee the end-to-end supply chain in NAVISION, preparing, organizing, and recording data from emails and internal systems. Additionally, you'll analyze documents, resolve processing issues, and ensure the accuracy of enrollments. It's a dynamic role requiring attention to detail, problem-solving skills, and a commitment to operational efficiency. Some of the key responsibilities include the following:


·      Be the main contact for Regional Managers, addressing inquiries, requests, and concerns promptly.

·      Build and maintain strong, trusting relationships with your network by understanding their needs and providing timely assistance.

·      Facilitate clear communication with Regional Managers to ensure clarity and understanding of services and products.

·      Follow up with your network (RM’s, Sales Reps, Distributors, Hospitals), to ensure that issues have been resolved to their satisfaction.

·      Serve as a liaison, providing accurate and efficient assistance for product/services inquiries and problem-solving.

·      Ensure timely delivery of solutions aligned with the needs of each party in the network.

·      Entering new distributors and hospitals, processing orders, invoicing and perform ad-hoc tasks in Navision.


Qualifications

·      Minimum 2 years of solid experience in Navision (Microsoft ERP).

·      Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.

·      Ability to work onsite (Needham office) at least 3x a week.

·      Proficient in Excel.

·      Knowledge in Power BI (desirable not mandatory).


The position requires proven ability to juggle multiple account management projects at a time, while maintaining attention to detail. Exceptional communication skills, both verbal and written, are a must. In addition to this, the role entails a range of responsibilities that require problem-solving abilities and critical thinking skills. It necessitates being adaptable to a dynamic work environment characterized by a rapid pace. Successful performance in this role hinges on the capacity to multitask efficiently, prioritize tasks effectively, and manage time effectively. At BONESUPPORT, you'll collaborate with skilled, dedicated individuals who excel in our fast-growing, innovative organization. Our dynamic workplace fosters teamwork, innovation, passion, and performance. We take pride in our journey and believe in the impact of our work.


Other information

·      Start: Upon agreement

·      Work extent: Fulltime

·      Location: Hybrid/Needham, MA