Campus Hospitality Manager

4 weeks ago

Fort Myers, United States Discovery Village at the Forum - AL Full time
About Discovery Senior Living

Discovery Senior Living ranks prominently among the 5 largestsenior housing providers in the US, and is nationally renowned for designing,developing, marketing, and operating a multi-brand portfolio of upscale, luxurysenior-living communities. With over 250 communities in nearly 40states, and 15,000 dedicated employees, Discovery Senior Living, with multiplenational brands, is one the largest and fastest growing senior living companiesin the United States. Recognized as a Great Place to Work, Discovery continuesits rapid growth trajectory to lead the industry in providing desirablecommunities and exceptional lifestyle and value for our residents all whileretaining our family-first culture. We’re a 30-year-old innovative company witha rich history of delivering exceptional service and quality care in desirable,enriching residential environments.

Discovery Senior Living is looking for a Campus Hospitality Manager to join our community____________.

Responsibilities:

Assist the Director of Culinary Services by overseeing the operations of the dining room, including the supervision and assistance of dining services’ Team Members.
Maintain a customer focused attitude at all times, while managing traffic flow and balancing the serving responsibilities among the food servers.
Ensure visibility during meal times by seating and greeting residents, addressing any concerns, and ensuring that their needs have been met.
Prepare schedules and assigning tasks to wait staff, including assigning of tables and closing duties;
Ensure uniform and personal appearances meets standards, customer service, and proper food handling techniques;
Trains wait staff on all operating procedures and menu education.
Ensures efficient operating within budgeted guidelines.
Promotes customer engagement activities and interacts with residents during meal times to monitor resident satisfaction or concerns about food service and develops plans to address as appropriate.
Facilitate highest quality and safety practices in all Food & Beverage sanitation standards and service to the residents in the dining room.
Maintains sanitation and control standards in the dining room and wait stations.
Ensures standards of cleanliness, hygiene, proper attire and health standards are maintained at all times by food service dining team.
Operates in compliance with State and federal government laws.
Monitors and evaluates food quality for presentation, temperature and serving portion size. Provides leadership and communicates with food kitchen personnel for adjustments and shares resident feedback.
Monitors and evaluates table service adequacy for timing, etiquette and thoroughness; provides service hospitality training and adjustments as appropriate.
Monitors and adjusts resident’s accounts for meal and charge accuracy.
Ensures floor charts and tables are set up correctly.
Assists servers as needed with table service.
Records and tracks daily sales transactions.
Assists with ordering in specific assigned areas (i.e. liquor) and maintaining budgetary compliance.
Maintains POS system through communication with IT support.
Assists Director with timekeeping procedures and practices, and payroll entries, as needed.

Qualifications:

High school diploma or equivalent.
Two (2) years’ experience in fine dining.
Dining Room Supervisory experience preferred.
Must be able to work a flexible schedule including nights and weekends.
Excellent communication, organization and customer service skills.

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

Thank you for your interest in Discovery Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.

EOE D/V

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