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Spa Lead Host

4 months ago

LAS VEGAS, United States Fountainbleau Full time

POSITION OVERVIEW

The Lead Spa Host is a customer-oriented individual who oversees the front desk and guest relations within the spa or wellness center. The main responsibility of the Lead Spa Host is to ensure that all guests receive a warm welcome, efficient check-in and check-out process, and outstanding service throughout their visit. Additionally, the Lead Spa Host will provide the first line of communication between spa leadership and host / linen runner teams.


ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Greet spa guests with a friendly and professional demeanor
  • Assist guests with the check-in process, verifying appointments and personal details
  • Inform guests about available spa services, packages, and promotions
  • Address any inquiries or concerns promptly and professionally
  • Manage the spa's appointment scheduling system
  • Coordinate and confirm appointments for guests
  • Ensure that appointments are scheduled efficiently to optimize spa services
  • Provide personalized attention to guests, understanding their needs and preferences
  • Offer recommendations on spa services based on guest preferences and requirements
  • Handle guest complaints or issues, resolving them with a positive and satisfactory outcome
  • Create a serene and welcoming atmosphere for guests during their visit
  • Maintain accurate records of spa bookings, guest information, and payments
  • Handle billing and payment processes, including processing cash, credit card, or gift card transactions
  • Manage inventory of spa products, ensuring they are adequately stocked and organized
  • Support Spa Operations Manager and Supervisor on all policies and procedures and assist with meeting and training the spa host and linen runner team
  • Develop and maintain daily rotations of the spa host and linen runner team
  • Attend and participate in support training and staff meetings
  • Ensure all Fontainebleau core values, property, department standards are implemented and applied
  • Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary


QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • High School diploma or equivalent required
  • Six (6) months of experience as a lead in a similar role for a high-luxury salon and spa
  • Experience in high-volume luxury spa or resort preferred
  • Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)
  • Polished appearance and demeanor
  • Excellent guest and Member skills
  • Effective time management skills and ability to multi-task in a fast-paced environment
  • Extraordinary attention to detail, while working under tight deadlines
  • Ability to resolve problems to the satisfaction of both the guest and the company
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
  • Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
  • Work in a fast-paced, busy, and somewhat stressful environment


SUPERVISORY RESPONSIBILITIES                  

This position does not have direct supervisory responsibilities but will act as the liaison between spa hosts, linen runners, and leadership. 


DIVERSITY COMMITMENT 

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.  


CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.


LANGUAGE SKILLS 

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.


REASONING ABILITY 

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.



The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.


PAY TRANSPARENCY 

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

 

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.


SALARY

$19 per hour