Retail Service Specialist
4 weeks ago
Business Unit
Branch Operations
Exemption Status
Non-Exempt
Management Level
Individual Contributor
Compensation Grade
ACE 06
Incentive Plan
Branch Service
Incentive Target
Job Summary
This position is the primary provider of Member Services within a Branch. Service members' needs by providing DMV and Notary services. Supports the Branch at reception with member check in and distribution of maps and tour books. Additional duties include supporting other branch functions in travel including hotel and car reservations as well as domestic hotel packages. Position is responsible for servicing the needs of the member, maintaining service quality levels and adding value through MRM to cross sell and offer other services. Required to maintain high levels of accuracy and achieve individual cross sell goals as assigned. This role may also include select administrative functions for the branch.
Job Duties
- Provide DMV registration services to members. Maintain current knowledge of DMV regulations. Complete all transactions according to DMV and Club policy and procedures.
- Support the Branch at reception with member check in and provide maps, tour books and other travel related materials. Identify cross-sell opportunities based on members’ product needs and service. Enhance member relationship by diversifying use of products and services, including automotive, financial products and travel resale materials. Provide leads to insurance, life, travel and other departments as appropriate. Meet cross sell goals.
- Notary Public – Process Notary transactions for members according to National Notary Association and Club procedures. Maintain knowledge and Notary commission.
- Prepare TripTiks, IDPs, process passport photos and routings for members.
- Book car, hotel and domestic hotel packages. Sell Mexico insurance.
- Perform administrative functions for the branch, including but not limited to: Balance cash drawers, post ledgers, assist in resolving overages/shortages, file receipts, submit documents when necessary, make deposits, retain documents for auditing in the manner required, and process FIRM.
- Process payments for memberships/insurance policies and offer automatic renewal. Offer and process changes to membership files and upgrade basic memberships to memberships with higher value (AAA+ or RV or Premier etc.) as appropriate. Handle ERS complaints, provide tip packs, and balance / reconcile cash drawers.
- Support corporate initiatives to improve membership retention such as collecting valid email addresses, acknowledging first year members and supporting AAA Auto Pay and Identity Theft Monitoring.
- Processes Travel, Automotive and Cashiering transactions efficiently and quickly.
- Must accurately and independently perform a variety of DMV functions. Requires advanced knowledge of DMV regulations as well as club member relations policy to independently resolve complex issues. Since some DMV activities cannot be performed at the Branch and need to be referred directly to the DMV, incumbents must recognize the difference between issues that may be solved at employee’s level, and those which require direct DMV or management attention.
- Must accurately identify if proper documentation is provided by member to ensure that all policies and procedures are followed for proper notarization.
- Decisions are generally limited to how to best service the member. The position analyzes member requests and determines the best service recommendations/actions.
Qualifications
- High School GED Required
- 1-3 years Customer service Preferred
- Requires moderate knowledge of Auto Club products and services in the following areas: travel counseling, publications, maps, and routing.
- Advanced knowledge of and training in DMV rules, regulations and procedures preferred.
- Moderate skill required in the operation of additional Branch equipment such as the key cutter machine and passport equipment.
- General typing, Windows, Microsoft Office, Outlook and Internet/Intranet access skills required.
- General knowledge of Club systems required.
- Notary Public - National Notary Association within 1 Year Required
Scope
- Work is closely managed and reviewed for accuracy and adequacy. Follows specific, outlined, and detailed directions.
- Provides resolution to problems that are readily identifiable with limited scope and are resolved in accordance with standard practices, procedures, applications or routines. Problem/Task resolution timeframe: The majority of tasks typically take one to two days to resolve.
- Under immediate supervision, performs assigned tasks only as instructed, subject to regular check of performance.
- Individual Contributor
- Failure to accomplish results can normally be overcome without significant effect on the organization.
- Contacts are primarily with direct supervisor and others in group or department to give and receive information.
The starting pay range for this position is:
$18.20 - $24.27Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
-
Retail Service Merchandiser
4 weeks ago
La Crosse, Wisconsin, United States Premium Retail Services Full timeRetail Service Merchandiser Job DescriptionWe are seeking a highly motivated and detail-oriented Retail Service Merchandiser to join our team at Premium Retail Services. As a Retail Service Merchandiser, you will be responsible for effectively working in teams to perform reset and remodel work, including reading and implementing plan-o-grams, new item...
-
Retail Customer Service Associate
1 month ago
La Mesa, California, United States FedEx Office Full timeJob SummaryWe are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.Key ResponsibilitiesProvide exceptional...
-
Retail Merchandising Specialist
4 weeks ago
La Puerta de Segura, Jaén, United States Drive Line Service Full timeAs a Retail Merchandising Specialist with Drive Line Service, you will play a critical role in ensuring the success of our retail clients by providing high-quality merchandising services. This is a flexible, variable hour position with hours that depend on business and project needs.Key Responsibilities:Visiting various retail locations within 25 miles of...
-
Customer Service Representative
4 weeks ago
La Mesa, California, United States Porters American Retail Services Full timeJob Title: Customer Service AssociateJob Summary:Porters American Retail Services is seeking a highly motivated and customer-focused Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service, operating a cash register, and performing various duties to ensure a positive...
-
Field Service IT Specialist for Retail Stores
4 weeks ago
La Crosse, Wisconsin, United States Kwik Trip Full timeAbout Kwik Trip: Kwik Trip, Inc. is a family-owned, Midwest company with over 55 years of experience in serving our guests and coworkers with a personal touch. Our award-winning culture is built on family values and a commitment to excellence.Salary: The estimated salary for this position is between $40,000 and $60,000 per year, depending on qualifications...
-
Retail Customer Service Specialist
1 month ago
La Mirada, California, United States Living Spaces Full timeJob SummaryThe Retail Customer Service Specialist plays a vital role in ensuring a positive guest experience at Living Spaces. This individual will partner with the Operations Supervisor to deliver exceptional customer service, maintain a clean and organized store environment, and execute standard work procedures with precision.Key ResponsibilitiesProvide...
-
Retail Service Specialist
4 weeks ago
La Quinta, United States Automobile Club of Southern California Full timeRetail Service SpecialistWe are looking for someone who will thrive in a sales and service environment. We’ll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. You’ll also have the opportunity to...
-
Retail Customer Service Specialist
4 hours ago
La Mirada, United States Living Spaces Full timePosition Summary The primary role of the Retail Customer Service Specialist /Operations Specialist is to partner with the Operations Supervisor to ensure success in all guest interactions and transactions with a Guest First mentality. Will maintain the cash office and Operations counter with precise execution of Standard Work.Position Description Essential...
-
Retail Service Specialist
6 days ago
La Quinta, United States Automobile Club of Southern California Full timeRetail Service SpecialistThis position is the primary provider of Member Services within a Branch. Service members' needs by providing DMV and Notary services. Supports the Branch at reception with member check in and distribution of maps and tour books. Additional duties include supporting other branch functions in travel including hotel and car...
-
Customer Service Specialist
2 months ago
Costa Mesa, United States Ultimate Staffing Full timeLocal company located borderline Santa Ana/ Costa Mesa area has an amazing open for a customer service specialist. Making outbound calls to Web inquires. Taking down information about tax liens and how much the person owes to the IRS. Hours are 7-4 Customer Service Specialist, Customer Service, Business Operations, Specialist, Retail, Staffing
-
Retail Sales Associate
4 weeks ago
La Mesa, California, United States Builders FirstSource Full timeJob SummaryWe are seeking a detail-oriented and customer-focused Retail Sales Associate to join our team at Builders FirstSource. As a Retail Sales Associate, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and assisting with sales and inventory tasks.Key ResponsibilitiesAssist customers...
-
Retail Merchandising Specialist
1 month ago
La Luz, New Mexico, United States Drive Line Service Full timeFlexible Retail Merchandising OpportunitiesDriveline is seeking highly motivated and detail-oriented individuals to join our retail merchandising team. As a Flexible Retail Merchandiser, you will be responsible for visiting various retail locations within a 25-mile radius of your home, auditing products, counting inventory, setting new fixtures and displays,...
-
Retail Merchandising Specialist
4 weeks ago
La Pine, Oregon, United States Drive Line Service Full timeJob Summary:Retail Merchandisers Needed Earn $15.70 / hour - Flexible Hours and Workdays – Make Your Own ScheduleThis is a flexible, variable hour position with hours that depend on business and project needs.Key Responsibilities:Auditing products and counting inventorySetting new fixtures and displaysSetting products and shelves to new layoutsMoving...
-
IT Retail Services Field Service Specialist
1 month ago
La Crosse, Wisconsin, United States Kwik Trip Full timeJob Title: IT Retail Services Field Service TechnicianKwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family.Job Summary:We are seeking a highly skilled IT Retail Services Field Service Technician to join our team. As a key member of our IT...
-
Customer Service Specialist
2 months ago
La Porte, United States Greif Full timeGreif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations. OUR VISION:Be the best performing customer service Customer Service Specialist, Customer Service, Specialist, Manufacturing, Retail, Skills
-
Retail Customer Service
6 months ago
Mesa, United States EZCORP Full timeAddress: 1954 W. Broadway Rd. Mesa, Arizona 85202 Brand: USA Pawn & Jewelry Pay range is based on experience from $15.00/hr to $16.50/hr We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide...
-
Retail Customer Service Associate
3 weeks ago
Mesa, United States FedEx Full timeFedEx - JobID: PDX_FEC_A31D1C7E-0B78-48A9-AE29-E07746F3118E_240203 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...
-
Desktop Field Services Specialist
2 months ago
La Mesa, United States Volt Full timeJob DescriptionJob DescriptionYou miss 100% of the jobs you don’t apply forVolt is immediately hiring for Desktop Field Services Specialist in San Diego, CAPay/BenefitsAs a Desktop Field Services Specialist, you will:Must be willing to work Wednesday to Sunday work schedule. As a member of the IT End User Technology Team the Help Desk Support Specialist...
-
Part Time Retail Merchandiser
4 weeks ago
La Mesa, California, United States Hallmark US Springboard Full timeJob OverviewAs a Retail Merchandiser with Hallmark US Springboard, you will have the opportunity to work independently to showcase your organization and time management skills, your ability to establish retailer relationships, while being the face of Hallmark. You will collaborate with local store teams to optimize product placement and maintain inventory...
-
Retail Merchandising Specialist
1 month ago
La Center, Kentucky, United States Drive Line Service Full timeJob Summary:Retail Merchandisers NeededEarn $10 / hour - Flexible Hours and Workdays – Make Your Own ScheduleThis is a flexible, variable hour position with hours that depend on business and project needs.Key Responsibilities:Visiting various retail locations within 25 miles of your homePerforming activities such as auditing products, counting inventory,...
