Restaurant Manager

2 months ago

Honolulu, United States Marriott Full time
Job Number 24117224
Job Category Food and Beverage & Culinary
Location Sheraton Waikiki Beach Resort, 2255 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

 

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
     

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.


CORE WORK ACTIVITIES

Managing Day-to-Day Operations

  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.


Leading Food and Beverage Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Ensures and maintains the productivity level of employees.
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
  • Ensures compliance with all applicable laws and regulations.
  • Ensures compliance with food handling and sanitation standards.
  • Ensures staff understands local, state and Federal liquor laws.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Establishes guidelines so employees understand expectations and parameters.
  • Monitors alcohol beverage service in compliance with local laws.


Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Empowers employees to provide excellent customer service.
  • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
  • Handles guest problems and complaints.
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
  • Ensures corrective action is taken to continuously improve service results.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).


Managing and Conducting Human Resource Activities

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
  • Ensures employees are treated fairly and equitably. Strives to improve employee retention.
  • Ensures employees receive on-going training to understand guest expectations.
  • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Strives to improve service performance.
  • Ensures recognition is taking place across areas of responsibility.


Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Assists servers and hosts on the floor during meal periods and high demand times.
  • Recognizes good quality products and presentations.
  • Supervises daily shift operations in absence of Assistant Restaurant Manager.
  • Oversees the financial aspects of the department including purchasing and payment of invoices.


The salary range for this position is $70,175.00 to $76,410.00 annually. This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.   

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Restaurant Manager

    1 week ago

    Honolulu, United States Gecko Hospitality Full time $65,000 - $75,000

    Job DescriptionJob DescriptionRestaurant ManagerUpscale Casual - Industry ProfessionalWe are in search of a Restaurant Manager that will always strive to meet and exceed expectations for our guests and our team members daily. To become the Restaurant Manager of this upscale casual establishment, apply today for our location in Honolulu, HI. We employ...

  • Sales Representative for Restaurant Equipment

    5 days ago

    Honolulu, Hawaii, United States Restaurant Equipment Hawaii Full time

    Job OverviewRestaurant Equipment Hawaii is seeking a dedicated sales representative to join our expanding team.This position requires on-site engagement, where you will handle incoming phone inquiries and assist customers visiting our showroom.Key Responsibilities:• Process customer payments and finalize transactions.• Manage social media updates and...

  • Restaurant Manager

    2 weeks ago

    Honolulu, Hawaii, United States Ruth's Chris Steak House Full time

    Ruth's Chris Steak House - 500 Ala Moana Blvd Restaurant Supervisor As a Restaurant Manager at Ruth's Chris Steak House, you'll:Assist the General Manager and Chef in the day-to-day operations of the restaurant; Be directly accountable for the supervision, organization, and daily operation of the Front and Back-of House Teams and ensure Guests experience...

  • Restaurant Manager

    7 days ago

    Honolulu, United States Ruth's Chris Steak House Full time

    Ruth's Chris Steak House - 500 Ala Moana Blvd Restaurant Supervisor As a Restaurant Manager at Ruth's Chris Steak House, you'll:Assist the General Manager and Chef in the day-to-day operations of the restaurant; Be directly accountable for the supervision, organization, and daily operation of the Front and Back-of House Teams and ensure Guests...

  • Restaurant Manager

    1 month ago

    Honolulu, United States Arancino Full time

    Arancino Ristorante Italiano is looking for a restaurant manager to join our management team!Arancino is an award-winning Italian locally owned restaurant specializing in Italian cuisine since 1996. We use imported cheeses, meats, and pasta from Italy along with fresh local products, which provides our valued guests with a unique and authentic dining...

  • Restaurant Manager

    4 days ago

    Honolulu, United States realjobshawaii Full time

    Job Summary: The Hau Tree Restaurant Manager is responsible for supervising all aspects of restaurant operations to uphold top-tier food quality, service, and customer satisfaction. This position calls for a dynamic individual who is enthusiastic about hospitality, a customer-first mindset and can effectively lead and inspire the restaurant...

  • Restaurant Manager

    2 weeks ago

    Honolulu, United States Aloha Hospitality Professionals Full time $65,000 - $75,000

    Job DescriptionJob DescriptionJob Title: Restaurant ManagerLocation: Multiple LocationsJob Summary: Are you a dynamic leader with a passion for exceptional dining experiences? We're looking for a full-time Restaurant Manager to oversee operations and deliver outstanding service at our bustling locations. As a key player in our team, you will ensure that...

  • Restaurant Manager

    1 month ago

    Honolulu, Hawaii, United States realjobshawaii Full time

    ENTHUSIASTIC FUN-LOVING PEOPLE NEEDED Life at Chili's is fast paced, fun and excitingWe have Restaurant Manager opportunities within our multiple Chili's Hawaii locations Come join us at Chili's where you can grow your career as a Restaurant Manager on the beautiful island of Oahu, Hawaii.Do you believe in making people feel special? We do, too In fact, we...

  • Restaurant Manager

    3 months ago

    Honolulu, United States Chili's Hawaii Full time

    Job DescriptionJob DescriptionENTHUSIASTIC FUN-LOVING PEOPLE NEEDED! Life at Chili's is fast paced, fun and exciting!We have Restaurant Manager opportunities within our multiple Chili's Hawaii locations! Come join us at Chili's where you can grow your career as a Restaurant Manager on the beautiful island of Oahu, Hawaii. Do you believe in making...

  • Assistant Restaurant Manager

    2 months ago

    Honolulu, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionAssistant Restaurant ManagerUpscale Casual - Service LeaderAre you an Assistant Restaurant Manager passionate about your fine dining service skills? We are seeking a Professional Assistant Restaurant Manager with strong leadership building skills and high energy. To become the Assistant Restaurant Manager of this upscale casual...

  • Assistant Restaurant Manager

    2 months ago

    Honolulu, United States Gecko Hospitality Full time

    Assistant Restaurant ManagerUpscale Casual - Service Leader Are you an Assistant Restaurant Manager passionate about your fine dining service skills? We are seeking a Professional Assistant Restaurant Manager with strong leadership building skills and high energy. To become the Assistant Restaurant Manager of this upscale casual establishment, apply today...

  • Assistant Restaurant Manager

    3 months ago

    Honolulu, United States TS Grasp Inc. d.b.a. Crackin Kitchen Full time

    Job DescriptionJob DescriptionAssistant Restaurant Manager Job Description General Summary of Duties:The Assistant Restaurant Manager is responsible for all aspects of daily operations in our restaurants, including the selection, development and performance management of employees. In addition, to overseeing the inventory and ordering of foods, beverage and...

  • Assistant Restaurant Manager

    3 months ago

    Honolulu, United States TS Grasp Inc. d.b.a. Crackin Kitchen Full time

    Job DescriptionJob DescriptionAssistant Restaurant Manager Job DescriptionGeneral Summary of Duties:The Assistant Restaurant Manager is responsible for all aspects of daily operations in our restaurants, including the selection, development and performance management of employees. In addition, to overseeing the inventory and ordering of foods, beverage and...

  • Restaurant Manager

    4 weeks ago

    Honolulu, United States Marriott Full time

    Job Number 24131808Job Category Food and Beverage & CulinaryLocation Sheraton Waikiki Beach Resort, 2255 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily...

  • Restaurant Manager

    3 weeks ago

    Honolulu, United States Marriott Full time

    Job Number 24131808Job Category Food and Beverage & CulinaryLocation Sheraton Waikiki Beach Resort, 2255 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily...

  • Assistant Restaurant Manager

    2 months ago

    Honolulu, United States Aloha Hospitality Professionals Full time

    Job DescriptionJob DescriptionJoin Our Team as an Assistant Restaurant Manager!Pay: Starting at $60,000 / annuallyMust have 2 years of experience in food and beverage, culinary, event management or related field!Join our team at a vibrant restaurant located in Kahala Market. We are seeking Assistant Restaurant Managers who are energetic, creative...

  • Shift Manager

    3 months ago

    Honolulu, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionRestaurant Shift ManagerCasual Theme - Quick ServiceOur Company is known as a leader in the industry. We are searching for a Professional Restaurant Manager with effective leadership skills who would like to join a bright, fun, profitable brand. If you would like room to build your own career and have a blast doing it this may...

  • Restaurant Operations Manager

    2 hours ago

    Honolulu, Hawaii, United States McDonald's Full time

    Position Overview:This opportunity is for a managerial role within a restaurant operated by an independent franchisee, distinct from McDonald's USA. The franchisee utilizes McDonald's branding and menu items, yet operates as a separate entity. If selected for this position, your employer will be the franchisee, not McDonald's USA, which holds no authority...

  • Floor Manager

    2 weeks ago

    Honolulu, United States Aloha Hospitality Professionals Full time $18 - $21

    Job DescriptionJob DescriptionJob Summary: Join our vibrant team as a Floor Manager at our bustling Ala Moana location! You'll oversee daily operations, ensuring a dynamic and inviting environment for guests and staff alike. Your leadership will be pivotal in maintaining the high energy and smooth operation of our popular steak restaurant.Key...

  • Director of Restaurant Operations

    1 month ago

    Honolulu, United States Gecko Hospitality Full time $125,000 - $140,000

    Director of Restaurant Operations Our company is in search of a professional, customer-centric, organized Director of Restaurant Operations who shares our commitment to outstanding food quality and service excellence. We employ hospitality professionals who are competitive, expect to win and can build sales. Don’t miss this fresh, exciting and rewarding...