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Assistant General Manager

2 months ago

Columbia, United States AMS Franchise Solutions Full time
ASSISTANT GENERAL MANAGER


Duties & Responsibilities

SUMMARY:

Assists the General Manager in the day-to-day operations of the rooms division. Assists the GM in supervising the Front Desk and Housekeeping departments. Actively interacts with all departments to ensure excellent product quality and service

  • Reports directly to General Manager
  • Directly supervises the activities of the front desk department:
    • Responsible for training new FDSR’s and ongoing training of all FDSRs,
    • Handles disciplinary measures when needed
    • Is responsible for any and all FDSR shifts that are uncovered due to call-ins, no-shows, staff shortages, etc.
    • Prepares weekly FDSR work schedule in accordance with staffing guidelines
  • 80% of work week will operate as lead FDSR working various shifts as needed.
  • 20% of the work week, will assist GM in supervising housekeeping department
  • During FDSR shift, will perform the following:
    • Processing of Direct Bill account invoices
    • Posting of payments on Direct Bill accounts
    • Loading rates & SRP’s into PMS with assistance from sales department
    • Handles all technical issues of PMS system with technical support
    • Reviews Night Audit pack for accuracy
    • Monitors breakfast supplies & orders breakfast supplies
    • Handles all credit card charge backs
  • During Housekeeping supervisory role, will perform the following:
    • Oversee activities & direction of Head Housekeeper
    • Does daily housekeeping room assignments
    • Schedules laundry attendant in accordance with staffing guidelines and oversees laundry department
    • Assists GM in preparing housekeeping schedule in accordance with staffing guidelines
    • Interacts with Maintenance department to ensure housekeeping work orders are completed and that all rooms are available for rent
  • Recommends new FDSR’s and housekeeping applicants to General Manager for hiring approval
  • Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.
  • Responsible for working weekends to ensure proper management coverage is on property.