User Experience Designer

1 month ago

Charlotte, United States Vanguard Full time

UX Designer - Secure Site

Make investing intuitive through the user experience

Doing the right thing for investors is what we’re all about at Vanguard, and that includes giving them the best possible user experience (UX). In a business like ours, built around technology, the quality of digital interactions is essential. As a UX Designer at Vanguard, we’ll look to you to champion dynamic user experiences and use your expertise to deliver them. You’ll provide input on every aspect of UX, from research and concepting, to design and information architecture. It will require a precise eye for detail, a knack for story-telling, and creativity, compassion, and problem-solving abilities. You’ll need excellent interpersonal skills and the ability to achieve agreement with partners and stakeholders. Your impact will reach far beyond our clients and our business to set new standards for the whole industry.

This role...

  • Provides senior level user interface (UI) design services, including designing highly usable web page/site layout, navigation, and content elements while maximizing system performance. Provides UI services to project team members. Translates business requirements and user needs into UI designs.

  • Works in partnership with cross-departmental teams and business leaders. Takes into account every aspect of the user's experience, with business and marketing goals, to coordinate and deliver design, prototype, and documentation, to the highest possible standards. Has advanced knowledge of user-centered design principles, visual design, user behavior, interactions, and Vanguard's brand.

  • Uses a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Analyzes data and user feedback in order to make critical design decisions. Utilizes technical knowledge to produce achievable and efficient solutions.

  • Presents design solutions to senior management, project teams, partners, and stakeholders. Recommends improvements in UI design elements that enable internal business partners to achieve their goals.

  • Facilitates and presents at design reviews. Presents story boards regarding UI design elements.

  • Tests UI design as it's developed to ensure pages project desired look and feel. Recommends improvements in web functionality, navigation, and UI design elements. Serves as an informal functional tester for web UI design projects.

  • Trains and mentors junior staff in best practices of user experience design. Provides guidance, training, and motivation.

  • Participates in special projects and performs other duties as assigned.

A design experience that delivers

The Retail Client Experience and Digital strategic priority aims to provide Vanguard clients with a best-in-class experience that reflects intelligent, purposeful design. We take a client-centric approach by orienting around journeys – a client’s end-to-end experience when performing a certain task - while demonstrating human-centered design and rapid experimentation to create digital experiences that exceed expectations

What it takes...

  • 5+ years work experience as UX Designer

  • Undergraduate degree or equivalent combination of training and experience in a creative or technical field.

Specializations that make an impact...

  • Advanced knowledge in user-centered design principles, visual design, user behavior and interactions

Advanced knowledge in all areas of user experience design (information architecture, interaction design, visual design, prototype engineering, content, user experience

​Special Factors: This role is part of our hybrid work model with Tuesdays – Thursdays required in our offices to foster collaboration and relationships. On Mondays and Fridays, our crew will have the option to work remotely, or continue working from one of our offices in Malvern PA or Charlotte NC.  Remote work is not available for this role.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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