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Office Assistant, Dental Services

2 months ago

Wilmington, United States ChristianaCare Full time

ChristianaCare is hiring a full-time Office Assistant for our Dental Service office in Wilmington, DE.

This a community-based practice with office assistants who support 3 Oral Surgeons, 2.73 dentists and 18 residents across the Department of Oral Maxillofacial Surgery & Hospital Dentistry.

Work Schedule:

  • Monday- Friday from 8:30am to 5pm

Compensation / Benefits:

  • Full Medical, Dental, Vision, Life Insurance, etc.

  • Two retirement planning offerings, including 403(b) with company contributions.

  • Generous paid time off with annual roll-over and opportunities to cash out.

  • 12 weeks paid parental leave.

  • Tuition assistance

  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more 

Job duties & responsibilities:

  • Assists with the training of Office Assistant Staff

  • Subject Matter Expert on Office Assistant operations/procedures/processes

  • Point of contact for Office Assistant regarding questions, concerns and guidance with Office Assistant operations, procedures, and processes

  • Verifies insurance coverage & coordinates referrals

  • Performs day end reconciliation of appointments & payments received

  • Answers all phone calls in a professional manner and relay accurate messages

  • Alerts providers of messages and responds to messages from provider(s)

  • Communicates with provider and staff through EMR

  • Keeps patients up to date on issues until resolution can be accomplished

  • Facilitate testing, labs, appointments, etc for patients

  • Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed

  • Responsible for researching issues and responding to the patient in a timely and professional manner

  • Assists with copying, faxing, and general administrative support

  • Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

  • Performs other related duties as required.

  • Responsible for inventory management

  • Schedules appointments with awareness of insurance, provider, and location

  • Greets and interacts with patients in a professional manner to collect required demographic and financial information.  Processes/verifies referral information and eligibility for insurance reimbursement as needed. 

  • Collects payments according to insurance requirements

Qualifications:

  • High School Graduate or Equivalent

  • Experience in a medical office setting preferred

  • An equivalent combination of education and experience may be substituted.

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