See more Collapse

Assistant Front Office Manager

2 months ago

Truckee, United States Marriott Full time
Job Number 24115980
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

 

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

 

CORE WORK ACTIVITIES

 

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

 

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

 

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

 

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

 

 

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

 

The hourly pay range for this position is $30.77 to $38.94. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.



At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.  
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.  
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.  
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We have other current jobs related to this field that you can find below

  • Assistant Manager, Office Assistant

    1 month ago

    Truckee, United States Tahoe Timber Trails Association, Inc. Full time

    Come join our family! Our private campground nestled in the Tahoe National Forest in Northern California is hiring for an Assistant Manager/Foreman and Office Assistant Team. Full-time year-round positions include on-site housing and utilities in addition to hourly compensation. Enjoy the camaraderie among staff and members during open season May-October and...

  • Assistant Manager, Office Assistant

    2 months ago

    Truckee, California, United States Tahoe Timber Trails Association, Inc. Full time

    Come join our family Our private campground nestled in the Sierra's is hiring for an Assistant Manager/Foreman and Office Assistant Team. Full-time year-round positions include on-site housing and utilities in addition to hourly compensation. The Assistant Manager works directly under the Park Manager supervising a team of Workampers, supporting park patrol,...

  • Assistant Manager, Office Assistant

    1 month ago

    Truckee, California, United States Tahoe Timber Trails Association, Inc. Full time

    Come join our family Our private campground nestled in the Tahoe National Forest in Northern California is hiring for an Assistant Manager/Foreman and Office Assistant Team. Full-time year-round positions include on-site housing and utilities in addition to hourly compensation. Enjoy the camaraderie among staff and members during open season May-October and...

  • Front Desk Agent

    2 days ago

    Truckee, United States Northstar California Resort Full time

    As a Front Desk Agent, you are the face of Northstar Lodging. You are the first point of contact for our guests and you take pride in making their stays relaxing and memorable. If you are new to hospitality, the front desk agent is a great position t Front Desk, Agent, Property Management, Hotel

  • Front Desk Agent

    3 days ago

    Truckee, California, United States Hyatt Vacation Club at Northstar Lodge Full time

    Hourly Rate: $23.00Pay: $23.00/hourJob SummaryDo you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Hyatt Vacation Ownership might be the place for you You will have the...

  • Front Desk Agent

    2 days ago

    Truckee, United States Vail Resorts Full time

    Job DescriptionJob Description Create Your Experience of a Lifetime!Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+...

  • Assistant Manager

    4 weeks ago

    Truckee, United States Marriott Full time

    Additional Information Overnight ShiftJob Number 24131686Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Entry level management position that focuses on...

  • Assistant Manager

    3 weeks ago

    Truckee, United States Marriott Full time

    Additional Information Overnight ShiftJob Number 24131686Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Entry level management position that focuses on...

  • Sales Front Desk Receptionist

    4 weeks ago

    Truckee, United States Hyatt Vacation Club at Northstar Lodge Full time

    The wage for this position is $23.00/hour.Currently offering $1,000 Sign-On* bonus* Additional terms and conditions and exclusions apply. Our Talent Acquisition Manager will discuss additional details and requirements related to sign-on bonus eligibility during interview.Position Summary Meet and greet guests as they arrive for scheduled sales presentations...

  • Assistant Project Manager

    3 months ago

    Truckee, United States Mark Tanner Construction Full time

    Job DescriptionJob DescriptionSalary: $70k+ based on experienceJob Summary: Mark Tanner Construction, Inc. has an immediate need for an Assistant Project Manager to support our Project Managers in the day to day coordination, management, and completion of High-End Residential homes.Essential Job Responsibilities and Duties: Below is a list of duties, tasks,...

  • Sales Front Desk Receptionist

    2 weeks ago

    Truckee, California, United States Hyatt Vacation Club at Northstar Lodge Full time

    The wage for this position is $23.00/hour.Currently offering $1,000 Sign-On* bonusAdditional terms and conditions and exclusions apply. Our Talent Acquisition Manager will discuss additional details and requirements related to sign-on bonus eligibility during interview.Position SummaryMeet and greet guests as they arrive for scheduled sales presentations or...

  • Sales Front Desk Receptionist

    2 months ago

    Truckee, United States Hyatt Vacation Club at Northstar Lodge Full time

    Hourly Rate: $23.00From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you’d like to help make vacation dreams come true, learn more about...

  • Sales Front Desk Receptionist

    2 months ago

    Truckee, California, United States Hyatt Vacation Club at Northstar Lodge Full time

    Hourly Rate: $23.00From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you'd like to help make vacation dreams come true, learn more about...

  • Front Desk Associate- Level I

    4 weeks ago

    Truckee, United States KidZone Museum Full time

    Job DescriptionJob DescriptionSalary: $17-22Full-Time Front Desk AssociateAre you looking for fun meaningful work in the Museum field? Look no further! The KidZone Museum is a children's museum in Truckee, California, serving 30,000+ visits annually. The Museum mission is to inspire learning through creative play and discovery. Our 3,000 square foot...

  • Practice Lead

    3 weeks ago

    Truckee, United States Tahoe Forest Health Full time

    Bargaining Unit: Non Represented - Supervisor Rate of Pay: $29.77/hour + DOE Summary The Behavioral Health Practice Lead is responsible for all aspects of day-to-day operations within the assigned clinic. Essential Duties and ResponsibilitiesLeads all aspects of daily clinic operations for the assigned clinic, ensuring the delivery of the highest levels of...

  • Practice Lead II

    3 weeks ago

    Truckee, United States Tahoe Forest Health Full time

    Bargaining Unit: Non Represented - Supervisor Rate of Pay: $32.82/hour + DOE Summary The MSC Practice Lead II is responsible for all aspects of day-to-day operations within an assigned clinic. Essential Duties and ResponsibilitiesLeads all aspects of daily clinic operations for the assigned clinic, ensuring the delivery of the highest levels of clinical...

  • Office Manager

    2 months ago

    Truckee, United States Nic Beddoe - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryFlexible schedulePaid time offTraining & developmentROLE DESCRIPTION:As Office Manager - State Farm Agent Team Member with Nic Beddoe - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently...

  • Guest Services Manager

    2 months ago

    Truckee, United States The Ritz-Carlton Full time

    Job Number 24118443Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring...

  • Guest Services Manager

    2 months ago

    Truckee, United States Marriott Full time

    Job Number 24118443Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Serves as the property Manager on Duty and oversees all property operations, ensuring...

  • Branch Office Administrator

    4 days ago

    Truckee, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...