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Mountain Bike Retail/Rental Technician

4 months ago

Rutland, United States Stratton Mountain Full time

Please note, this position is located at Stratton Mountain Resort in Stratton Mountain, VT

Seasonal (Seasonal)
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). Examples of perks and benefits include:

  • Alterra Mountain Company Employee Pass - free lift access & discounts at Stratton and all Alterra owned resorts
  • Free or discounted Alterra Mountain Company season pass for dependents - this includes spouse & children under 26 years old
  • 50% off day tickets at IKON partner resorts
  • Free or discounted IKON pass
  • Discounted golf, mountain biking and fitness center memberships
  • Employee childcare rates & discounted seasonal programs for self & dependents
  • Retail and Food and Beverage discounts
  • Generous discounts on outdoor gear, apparel, rental cars, etc.
  • Discounted mountain bike &/or ski lift tickets for your friend & family guests
  • Onsite medical clinic
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, and FSAs
  • 401(k) plan with generous company match
  • Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
  • Paid parental leave of up to 6 weeks
  • Company paid sick time for all, and FTO/Vacation time


Additional perks & benefits for year round employees

POSITION SUMMARY

The primary task for the Retail/Rental Bike Technician is to process bike rental reservations, complete required pre/post rental bike inspection, complete basic repairs when needed, and provide basic instruction for proper and safe bike operation to guests. The Bike technician will also ensure that guests are properly fitted with protective equipment, work with the lead mechanic on any significant repairs needed and upkeep the general cleanliness of the First Run Ski Shop rental bike fleet.

This position will work a variety daytime, weekend and holiday shifts with the goal being to maximize the efficiency of rental operation each day. The Retail/Rental Bike Shop Technician will be required to work unsupervised at times and should be able to demonstrate exemplary guest experience through professionalism and knowledge of the trails, the mountain and surrounding area.

This position has potential to transition into the winter season for the right candidate, selling, renting skis, and fitting ski and snowboard boots. The compensation for this role is $20.00/hr.

ESSENTIAL DUTIES
  • Process and dispatch bike rentals to guests along with necessary protective equipment
  • Ensure accuracy in the rental check out and check in of bikes and equipment
  • Perform any necessary simple repairs such as flat tire, derailleur adjustment, brake adjustment and any other rudimentary repair a guest may come in with
  • Perform mountain bike safety inspection pre and post rental
  • Ensure that all steps are taken to promote safety of the guest by proper completion of paperwork, sizing, and protective equipment suggestion on use in the bike park
  • Work with lead mechanic, supervisor, and/or manager to complete any significant repairs
  • Perform daily opening and closing procedures including the POS station, cleanliness, signage, and flags
  • Operation of cash register with accuracy including document completion for rental process
  • Inform rental guests of bike damage policy
  • Perform daily shop cleaning, organization and merchandising of retail product and equipment
  • Provide information about the resort, bike park, rental, and repair shop services available
  • Providing guests with knowledge and expertise in the product sold and offered in the retail area.


This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS

  • Education: High School Diploma or GED or in progress.
  • Experience: Previous experience working on bikes, in a retail bike shop as a sales associate with an overall solid knowledge of all types of bikes required.


QUALIFICATIONS, KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

  • Must be at least 16 years of age or older
  • Knowledge of Stratton's trail system, terrain park, and summer/winter program desired


PHYSICAL DEMANDS AND WORKING CONDITIONS
  • Able to stand through most of shift
  • Able to lift bikes weighing 50 lbs. or more
  • Able have the dexterity to work with tools and small pieces


This position may be required to work evenings, weekends and holidays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer