Teller Operations Coordinator

13 hours ago

Nashville, United States First Horizon Bank Full time

Location: On site at location listed in job posting.

Summary

A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships and thrive on working with a team, this could be the perfect career opportunity for you. 

Key Responsibilities Include

  • Leads the Customer Service Satisfaction of the Banking Center, including resolving customer issues with a manner that is consistent with goals.
  • Leads the Technical Performance of the Financial Center through maintaining control over key risk areas of the center, including tellers difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
  • Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
  • Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
  • Maintain work flow and handle scheduling the tellers.
  • Responsible for evaluating the employee’s performance and counseling when needed.
  • Determine and satisfy training needs and establishing performance plans.
  • Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.
  • Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
  • Assists in conducting meetings to promote sales, product knowledge and customer service
  • Explains product benefits, changes, restrictions, requirements, and any other relevant product information to customers and tellers.
  • Responsible for ensuring proper control and maximum efficiency in the teller line.
  • Ensures all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing.
  • Control the inventory of cash, Traveler’s checks, Official Checks and Personal Money Orders through dual control.
  • Monitors the daily balancing and processing of ATM, including the processing of all entries, servicing and required audits.
  • Responsible for the verification of deposits in the night and lobby depository.
  • Alerts tellers about any suspected fraud, kiting, theft or other illegal activity.
  • Secures all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day.
  • Responsible for monitoring, controlling teller cash limits and branch cash.
  • Accountable for ensuring that the total cash in the branch is balanced daily.
  • Coordinate and assist with the dual control vault responsibilities.
  • Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.

Qualifications Include

  • High school diploma or equivalent, bachelors degree preferred
  • 2-5 years of related experience or equivalent combination of education and experience
  • Experience with a 10 key calculator and Microsoft Word, Excel, Outlook
  • Prior Teller Experience preferred 

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • Operations Vault Teller

    4 weeks ago

    Nashville, United States First Horizon Bank Full time

    Location: On site at location listed in job posting At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment...

  • Operations Vault Teller

    4 weeks ago

    Nashville, United States First Horizon Bank Full time

    Location: On site at location listed in job posting At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment...

  • Operations Vault Teller

    4 weeks ago

    Nashville, United States First Horizon Bank Full time

    Location: On site at location listed in job postingAt First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where...

  • Operations Vault Teller

    4 weeks ago

    Nashville, United States First Horizon Bank Full time

    Location: On site at location listed in job posting At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where...

  • Teller

    6 days ago

    Nashville, Tennessee, United States Renasant Full time

    Job Title: TellerRenasant Bank is seeking a skilled Teller to join our team. As a Teller, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records.Key Responsibilities:Process customer transactions, including deposits, withdrawals, transfers, and loan payoffsRecognize and respond to...

  • Operations Vault Teller

    3 weeks ago

    Nashville, Tennessee, United States First Horizon National Corporation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Operations Vault Teller to join our team at First Horizon National Corporation. As a key member of our banking operations team, you will be responsible for managing the cash handling process, ensuring accuracy and efficiency in all transactions.Key ResponsibilitiesManage Cash Handling Operations:...

  • Operations Vault Teller

    2 months ago

    Nashville, Nashville, TN, United States First Horizon Bank Full time

    Location: On site at location listed in job posting At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where...

  • Teller

    7 days ago

    Nashville, Tennessee, United States Fortera Credit Union Full time

    Job DescriptionFortera Credit Union is seeking a highly skilled and customer-focused Teller to join our team. As a Teller, you will be responsible for providing exceptional service to our members, processing transactions efficiently, and maintaining a positive and professional atmosphere in the branch.Key Responsibilities:Process transactions, including...

  • Banking Center Operations Manager

    3 days ago

    Nashville, Tennessee, United States First Horizon Bank Full time

    Job SummaryA Teller Operations Coordinator is the backbone of our banking centers, providing exceptional customer service, monitoring and training team members, and working with clients to identify sales opportunities. This role requires strong communication and leadership skills, as well as the ability to work effectively in a team environment.Key...

  • Teller - Part-Time - 20 HR - Nashville, TN

    7 days ago

    Nashville, Tennessee, United States Wells Fargo Full time

    About Wells FargoWe believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. At Wells Fargo, we offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We're recognized for it, ranking in the top three on the 2024...

  • Customer Service Teller

    4 months ago

    Nashville, United States Speedy Cash Inc Full time

    **Customer Service Teller - Store 143** at Speedy Cash Nashville, TN If you are looking for more than a job, join Speedy Cash to start your career! **We are providing new full-time team members with a $1000 New Employee Hiring Bonus!** ***** Paid out in two installments, the first $500 paid out after six months and the additional $500 paid out at 12 months...

  • Operations Coordinator

    1 month ago

    Nashville, United States Tennessee Performing Arts Center Management Corp Full time $18 - $21

    Job DescriptionJob DescriptionThe Tennessee Performing Arts Center (TPAC) values staff diversity and actively encourages people from a variety of backgrounds with different experiences, perspectives, skills, and stories to apply in order to advance our nonprofit mission and enrich our organizational culture. All staff will work with others throughout the...

  • Logistics Operations Coordinator

    2 weeks ago

    Nashville, Tennessee, United States FIVE HORIZONS TRANSIT Full time

    Company OverviewFIVE HORIZONS TRANSIT is a leading logistics company that specializes in providing safe and reliable FTL and LTL shipping services across the US. With a strong focus on customer satisfaction, we work with a network of highly vetted carriers to ensure seamless freight movement.Job SummaryWe are seeking a highly skilled Logistics Coordinator to...

  • Facilities Operations Coordinator

    4 weeks ago

    Nashville, Tennessee, United States Jones Lange Lasalle, Inc. Full time

    Role OverviewThe Facilities Operations Coordinator will oversee the management of site operations and vendor relationships. This position is essential in ensuring that all facilities are maintained according to established policies and contractual obligations.Key ResponsibilitiesSite Management: Ensure the site operates smoothly in compliance with all...

  • Event Operations Coordinator

    4 weeks ago

    Nashville, Tennessee, United States Marriott International Inc Full time

    JOB SUMMARYOversees the comprehensive execution of events, encompassing planning, daily coordination, and post-event strategies. Acts as a meeting planning advocate and liaison to all operational departments. Ensures on-site delivery of hotel products and services aligns with conference group plans, fostering a positive meeting experience. Utilizes software...

  • Retail Operations Coordinator

    2 weeks ago

    Nashville, Tennessee, United States The Joseph, a Luxury Collection Hotel, Nashville Full time

    About The Joseph, a Luxury Collection Hotel, NashvilleWe are a premier real estate investment and hospitality management company, recognized as an innovator in the industry. Our portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.Our MissionWe provide expert guidance through all...

  • Events Operations Coordinator

    4 weeks ago

    Nashville, Tennessee, United States The University of Tennessee Full time

    Events Operations Coordinator - University of Tennessee Institute of AgricultureOverview: The University of Tennessee Institute of Agriculture (UTIA) is actively looking for a qualified candidate to fill the role of Events Operations Coordinator.Department/College: At UTIA, we are dedicated to making a difference through education, research, and community...

  • Healthcare Operations Coordinator

    4 weeks ago

    Nashville, Tennessee, United States Main Street Health Full time

    Job OverviewHealthcare Operations CoordinatorPosition Summary:The Healthcare Operations Coordinator will assist the organization in validating diagnosis codes on client claims, ensuring accurate electronic capture of those codes from provider systems. This position entails managing various client account data sets concurrently, necessitating exceptional...

  • Logistics Operations Coordinator

    6 days ago

    Nashville, Tennessee, United States FIVE HORIZONS TRANSIT Full time

    About FIVE HORIZONS TRANSITFIVE HORIZONS TRANSIT is a logistics company that specializes in FTL and LTL shipping services. Our focus is on safety and reliability, and we work with highly vetted carriers to move freight across the US. We also handle food bank and donation loads with special care and attention.Job DescriptionThis is a full-time hybrid role for...

  • Event Operations Coordinator

    4 weeks ago

    Nashville, Tennessee, United States Marriott International Inc Full time

    Job OverviewThe Event Experience Manager is tasked with overseeing the comprehensive management of events, ensuring seamless planning, coordination, and execution.Key ResponsibilitiesOversee all facets of event management, including strategic planning and effective exit strategies.Serve as a key liaison between meeting planners and operational teams to...