Site Support Operations Analyst

2 weeks ago

Liberty, United States Toyota Full time
Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us. 

Who we’re looking for

Toyota’s Corporate Shared Services Department is looking for a passionate and highly-motivated Corporate Shared Services Site Support Analyst.

The primary responsibility of this role is to develop close relationships with multiple levels of management and groups at the various sites they support, while not being on-site due to travel requirements, as well as assessing issues and engaging other groups outside of CSS when needed to resolve problems. This position will manage multiple different services (i.e. dining sites, uniform/team stores, convenience stores, fitness centers, mail/office services, etc.) and the associated annual spending, and understand the risks and complexities of each one. 

Reporting to the Site Operations Manager, the person in this role will support the Corporate Shared Services department’s objective to meet performance, and manage/monitor budgets and quality targets while gathering information to support service level KPIs for multiple commodities across multiple locations within their designated region. 

What you’ll be doing

  • Demonstrated capabilities to create North America and/or regional service strategy and develop plans, gain executive consensus, and concurrently execute projects of varied sizes and types.  Drives projects through to completion.
  • Provide input to matrix managers on current issues, organizational change, or service level gaps
  • Work with team members in multiple areas – need to clarify their questions, provide standard responses when available, and escalate using good judgment  
  • Manage multiple different services and understand the risks and complexities of each one.
  • Provides constructive coaching and advice to strategic partners

What you bring 

  • Bachelor’s degree
  • Demonstrated experience in managing corporate shared services or hospitality services management
  • Experience including demonstrated ability to engage, lead, manage, and develop working teams
  • Experience with process and project management
  • Demonstrated experience managing/monitoring annual spending depending on services/commodity
  • Ability to travel up to 50%
  • Strong written and verbal communication skills with the ability to create and present concepts and recommendations to executive management
  • This position requires driving.  A motor vehicle record that’s acceptable by company standards is required for this position 

Added bonus if you have

  • Toyota training to support Toyota Way guiding principles

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

  • A work environment built on teamwork, flexibility, and respect
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement
  • Vehicle purchase & lease programs
  • Comprehensive health care and wellness plans for your entire family
  • Flextime and virtual work options (if applicable)
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
  • Paid holidays and paid time off
  • Referral services related to prenatal services, adoption, childcare, schools, and more
  • Flexible spending accounts

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.

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