Food and Beverage Operations Manager

1 month ago

Kahuku, United States Marriott Full time
Additional Information
Job Number24187415
Job CategoryFood and Beverage & Culinary
LocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

 

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

 

CORE WORK ACTIVITIES

 

Managing Day-to-Day Operations

• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Understands employee positions well enough to perform duties in employees' absence.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Monitors and maintains the productivity level of employees.

• Verifies that all team members/supervisors understand the brand specific philosophy.

• Maintains the operating budget, and verifies that standards and legal obligations are followed.

• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as failures.

• Communicates areas that need attention to staff and follows up to verify understanding.

• Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.

• Establishes and maintains open, collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

 

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction result with employees.

• Responds in a timely manner to customer service department request.

 

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets, operating statements and payroll progress report.

• Performs other duties, as assigned, to meet business needs.

 

The salary range for this position is $66,000 to $86,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.  
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.  
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.  
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Food and Beverage Operations Manager

    4 weeks ago

    Kahuku, United States Marriott Full time

    Additional InformationJob Number24187415Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY   Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all...

  • Food and Beverage Server

    1 week ago

    Kahuku, Hawaii, United States Marriott International, Inc Full time

    Overview of the RoleIn this role as a Food and Beverage Server at The Ritz-Carlton, you will be part of a global luxury hospitality brand that delivers exceptional service experiences. Our team is dedicated to creating lifelong memories for our guests, and we are seeking talented individuals who share our passion for delivering rare and special luxury...

  • Luxury Food Service Ambassador

    5 days ago

    Kahuku, United States Marriott International, Inc Full time

    About Marriott International, IncAt Marriott International, we believe in delivering exceptional luxury experiences to our guests. Our team of professionals is dedicated to providing unparalleled service and creating lasting memories.Job SummaryWe are seeking a highly skilled Luxury Food Service Ambassador to join our team at The Ritz-Carlton Oahu Turtle...

  • Event Operations Director

    5 days ago

    Kahuku, Hawaii, United States Marriott Full time

    At Marriott International, we are seeking a highly skilled Event Operations Director to lead our team in delivering exceptional luxury hospitality experiences. This is an exciting opportunity for a seasoned professional to take on a leadership role and drive the success of our events.The ideal candidate will have a proven track record in event management,...

  • Director of Event Operations

    7 days ago

    Kahuku, United States Marriott Full time

    Additional InformationJob Number24208297Job CategoryEvent ManagementLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY   Manages all event service, banquet and event technology operations and staff on a daily basis. Core...

  • Food Runner

    1 day ago

    Kahuku, United States Marriott International, Inc Full time

    Additional InformationOn Call, Open AvailabilityJob Number24209551Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Complete closing duties, including storing all...

  • Food Runner

    3 days ago

    Kahuku, United States Marriott International, Inc Full time

    Additional InformationOn Call, Open AvailabilityJob Number24209551Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Complete closing duties, including storing all reusable...

  • Food Runner

    2 days ago

    Kahuku, United States Marriott International, Inc Full time

    Additional InformationOn Call, Open AvailabilityJob Number24209551Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Complete closing duties, including storing all...

  • Busser (Alaia)

    3 weeks ago

    Kahuku, United States Marriott International, Inc Full time

    Additional InformationPay: $14.00/hour, On-CallJob Number24192549Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Provide professional, courteous and efficient...

  • Busser (Alaia)

    3 weeks ago

    Kahuku, United States Marriott International, Inc Full time

    Additional InformationPay: $14.00/hour, On-CallJob Number24192549Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Provide professional, courteous and efficient...

  • Director of Meetings and Special Events

    3 weeks ago

    Kahuku, United States Marriott Full time

    Additional InformationJob Number24199586Job CategoryEvent ManagementLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY   Responsible for the management of all aspects of the Meetings & Special Events division, to include...

  • Busser (Alaia)

    5 days ago

    Kahuku, United States Marriott International, Inc Full time

    Busser (Alaia) at Marriott International, Inc summary: As a Busser at Alaia, I provide professional and efficient food and beverage service to guests while ensuring cleanliness and presentation of dining areas. My responsibilities include setting up tables, serving guests, and maintaining safety and health standards. I contribute to a positive dining...

  • Busser (Alaia)

    3 weeks ago

    Kahuku, United States Marriott International, Inc Full time

    Additional InformationPay: $14.00/hour, On-CallJob Number24192549Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Provide professional, courteous and efficient...

  • Wastewater Treatment Operations Manager

    1 week ago

    Kahuku, Hawaii, United States Aqua Engineers Inc Full time

    About the RoleAqua Engineers Inc is seeking a highly skilled Wastewater Treatment Operations Manager to join our team. This role is responsible for providing overall support to the operations teams and serving as the direct responsible charge (DRC) for wastewater collection, treatment, and disposal systems and/or water treatment and distribution systems.Key...

  • Busser (Alaia)

    4 weeks ago

    Kahuku, United States Marriott International, Inc Full time

    Additional InformationPay: $14.00/hour, On-CallJob Number24192549Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Provide professional, courteous and efficient...

  • Buffet Runner

    4 weeks ago

    Kahuku, United States Marriott International, Inc Full time

    Additional InformationOn CallJob Number24193379Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Complete closing duties, including storing all reusable goods, breaking...

  • Busser (Alaia)

    4 weeks ago

    Kahuku, United States Marriott International, Inc Full time

    Additional InformationPay: $14.00/hour, On-CallJob Number24192549Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Provide professional, courteous and efficient...

  • Busser (Alaia)

    4 weeks ago

    Kahuku, United States Marriott International, Inc Full time

    Additional InformationPay: $14.00/hour, On-CallJob Number24192549Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Provide professional, courteous and efficient...

  • Busser (Sunset)

    4 days ago

    Kahuku, United States Marriott International Inc Full time

    Additional InformationOn-Call Job Number24209545 Job CategoryFood and Beverage & Culinary LocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Provide professional, courteous and efficient presentation of food...

  • Busser (Alaia)

    4 weeks ago

    Kahuku, United States Marriott International, Inc Full time

    Additional InformationPay: $14.00/hour, On-CallJob Number24192549Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Oahu Turtle Bay, 57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Provide professional, courteous and efficient...