Operations Manager

2 months ago

New York, United States Brinks Full time
About Brink's:

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100countries.

Brink's has been a trusted partner in securing commerce for more than 165 years. Together, every Brink's Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here.

We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Brink's Global Services U.S., a division of Brink's, Incorporated, is the premier provider of precious commodities, diamonds and jewelry, armored car transportation, ATM servicing, currency and coin processing, and other value added services to retailers, financial institutions, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for an Operations Manager

Salary Range: 95k-105k

Job Summary:

The Operations Manager will be responsible for overseeing our day-to-day operations, as well as working on process improvement projects. The Operations Manager's responsibilities will include the safe and secure operations of the location, efficient functioning and coordinating logistics, customer service and profitable operations. The incumbent drives the execution of the business and motivates team members to achieve the best results and to drive continuous process improvement. The position will lead and a dedicated team and is responsible for the hiring, developing and leading an effective operation. This positions functions in an armed environment.

Key Responsibilities:
  • Provide vision and strategic direction, establishing clear and measurable goals and objectives to ensure successful and profitable management of the operation
  • Ensure that all shipments are handled in an accurate and timely manner, making it to each destination as scheduled and that staff appropriately/properly bag, tag, sort and route shipments
  • Work closely with Operations, Imports and Exports to identify errors and resolve issues in time to make corrections
  • Leverage systems, equipment and process redesign to drive continuous improvement in cost, quality and efficiency
  • Maintain and provide quality customer service
  • Ensure the team has proper documentation, completed and accurately attached to shipments as required by each shipment/airline: MAWB, Label, KP, I.E., etc.
  • Lead and mentor the team; foster open communications, coordination and cooperation within the team; Promote and expand senior level relationships with key customers and within Brink's, Inc.
  • Lead the process integration project to improve the service levels BGS is providing to its customers in the US; cooperate with the different departments (IT, CSR, Branch Managers) in order to make the process more lean and efficient for the company
  • Ensure staff at all levels is properly trained to perform the duties through efficient use of resources, products, and equipment; hold individuals accountable for meeting or failing to meet goals and maintain standards
  • Maintain security, safety and risk management as integrated functions and responsibilities across all business functions with goal of reducing injuries and losses
  • Provide strategic support and conduct reviews of Operational processes at other locations within BGS US so as to ensure consistent messaging and process integration occurs with Brinks Armored and other internal divisions/departments
  • Maintain the highest level of integrity, dignity and standards both on an internal and external basis; maintain high ethical standards and protect the Brink's reputation by delivering high quality

Minimum Qualifications:
  • Minimum of 5 years management experience
  • A minimum of 2 years managing profit and loss and key performance indicators
  • 21 years of age
  • A valid weapons permit or ability to pass applicable weapons licensing requirements
  • Must have the ability to work a flexible schedule with a wide range of hours including but not limited to weekends and where necessary holidays


Preferred Qualifications:
  • Expert knowledge of logistical operations, products, services, policies, and procedures, in addition to a familiarity with the customers and the industries serviced
  • Working knowledge of Lean/Process Improvement
  • Proficiency with Microsoft Office products including but not limited to Excel, Word, PowerPoint and internal Brink's proprietary/commercial business software packages (i.e. BITS, Garcia etc.)
  • Bachelor's Degree in business


Professional Skills:
  • Proven business acumen and business perspective
  • Strong consultative, analytical and problem solving skills
  • Excellent interpersonal/communication and presentation skills
  • Excellent customer service skills
  • Collaborative work style
  • Culture change agent


If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's U.S. We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

What's Next?

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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