Restaurant Manager
4 days ago
Job Number24213100
Job CategoryFood and Beverage & Culinary
LocationGaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States, 34746VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
The salary range for this position is $64,000 to $93,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Restaurant Manager
6 months ago
Kissimmee, United States Cowboy Chicken Full time $55,000 - $65,000Job Summary: The Restaurant Manager is responsible for the day-to-day activities and operations of the restaurant, guiding the team to create a positive guest experience, ensuring the successful implementation of Cowboy Chicken initiatives and programs, achieving or exceeding all established financial sales and profitability plan, all banking, and...
-
General Manager
3 weeks ago
Kissimmee, United States Fiesta Restaurant Group Full timeGeneral Manager - R2D9 - Sanford/Oviedo/Melbourne Be a Part of the Fiesta... Come Join The Pollo Nation! SUMMARY: Responsible for achieving the restaurant’s annual sales and profit plan. Directs the daily operation and maintenance of a single assigned restaurant in accordance with established policies and procedures. Operates in accordance with prescribed...
-
General Manager
3 weeks ago
Kissimmee, United States Fiesta Restaurant Group Full timeGeneral Manager - R2D9 - Sanford/Oviedo/Melbourne Be a Part of the Fiesta... Come Join The Pollo Nation! SUMMARY: Responsible for achieving the restaurant’s annual sales and profit plan. Directs the daily operation and maintenance of a single assigned restaurant in accordance with established policies and procedures. Operates in accordance with prescribed...
-
Restaurant Operations Manager
6 days ago
Kissimmee, United States Cowboy Chicken Full time**Job Summary:**Cowboy Chicken is seeking a highly motivated and experienced Restaurant Operations Manager to lead our restaurant team. As a key member of our management team, you will be responsible for the overall success of the restaurant, ensuring exceptional customer service, quality food, and a positive dining experience.**Key Responsibilities:Team...
-
Restaurant Operations Manager
2 weeks ago
Kissimmee, United States Cowboy Chicken Full timeAbout Cowboy ChickenCowboy Chicken is a renowned restaurant chain that specializes in serving all-natural rotisserie chicken cooked over a wood-burning fire. Our menu offers a wide range of options for every family member, including rotisserie breast sandwiches, farm-fresh salads, chicken enchiladas, and chef-inspired bolero bowls.Job Summary:The Restaurant...
-
Restaurant Manager
2 months ago
Kissimmee, United States Marriott Full timeAdditional InformationBonus Eligible, Great BenefitsJob Number24183007Job CategoryFood and Beverage & CulinaryLocationGaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States, 34746VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Areas of responsibility include Restaurants/Bars...
-
Restaurant Operations Manager
3 weeks ago
Kissimmee, Florida, United States 4268 Panera Bread The Loop Full timeAre you a results-driven leader seeking a new challenge in the fast-casual industry? Do you thrive in a dynamic, guest-centric environment where every shift is an opportunity to exceed expectations?We're looking for an experienced Restaurant Operations Manager to join our team at Panera Bread The Loop. As a key member of our leadership team, you'll be...
-
Assistant Restaurant Manager
7 months ago
Kissimmee, United States Dunkin' Full timeAssistant Restaurant Manager - Dunkin'At Dunkin, we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow. Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests. When you join Dunkin, you become part of a family that supports your career development,...
-
Assistant Restaurant General Manager
3 days ago
Kissimmee, Florida, United States Zaxby's Full timeZaxby's is hiring an Assistant Restaurant General Manager to help drive business growth and success.Compensation:The estimated hourly rate for this position is $15-18, based on your skills and experience, plus a comprehensive benefits package.Job Responsibilities:As an Assistant Restaurant General Manager, you will oversee restaurant operations, managing...
-
Restaurant Manager
6 days ago
Kissimmee, United States Cowboy Chicken Full timeAbout Cowboy ChickenLegendary for serving distinctive flavors and mouth-watering chicken, Cowboy Chicken has established itself as one of America's most beloved brands. Our restaurants specialize in cooking all-natural rotisserie chicken over a wood-burning fire, guaranteed to bring out your inner cowboy or cowgirl.The Perfect CandidateWe're looking for an...
-
Restaurant Operations Manager
3 weeks ago
Kissimmee, United States Cowboy Chicken Full time**About the Job**: Cowboy Chicken is renowned for its distinctive flavors and mouth-watering chicken. Our new restaurant in a prominent location specializes in cooking all-natural rotisserie chicken over a wood-burning fire, ensuring an exceptional guest experience.As an Assistant Manager at Cowboy Chicken, you will play a vital role in creating a positive...
-
Restaurant Operations Manager
2 weeks ago
Kissimmee, FL, United States Waffle House Full timeEstimated salary: $45,000 per year. Waffle House is seeking an experienced Restaurant Operations Manager to oversee daily restaurant operations and lead the team towards delivering exceptional guest service. Key responsibilities include ensuring all standards and procedures are followed, creating a safe work environment, and prioritizing outstanding guest...
-
Restaurant Operations Manager
2 weeks ago
Kissimmee, FL, United States WingHouse Full timeJob DescriptionWe are seeking an experienced Restaurant Operations Manager to join our team at WingHouse Bar + Grill. As a key member of our management staff, you will be responsible for ensuring the smooth operation of our restaurants, maintaining high standards of quality and service, and driving business growth.About WingHouseWingHouse Bar + Grill is a...
-
Janitorial
5 months ago
Kissimmee, United States BJs Restaurant & Brewhouse Full timeBJ's Restaurant & Brewhouse - 2421 West Osceola Parkway [Cleaner / Custodian] As a Cleaner at BJ's Restaurant & Brewhouse, you'll: Perform daily/scheduled deep cleaning and sanitation of restaurant floors, bathrooms and grounds; Empty and properly dispose of trash; Work with managers to address maintenance and equipment breakage, needs or issues; Carefully...
-
Restaurant General Manager Leader
2 weeks ago
Kissimmee, FL, United States Pizza Hut Full timeJob OverviewPizza Hut is seeking a highly skilled Restaurant General Manager to lead our team to success. As a leader, you will be responsible for following brand standards, training, coaching and recognizing your team to deliver an exceptional customer experience.Salary Range: $60,000 - $80,000 per year, depending on experience.Job Description:We are...
-
Janitorial
3 months ago
Kissimmee, United States BJ's Restaurant & Brewhouse Full timeBJ's Restaurant & Brewhouse - 2421 West Osceola Parkway [Cleaner / Custodian] As a Cleaner at BJ's Restaurant & Brewhouse, you'll: Perform daily/scheduled deep cleaning and sanitation of restaurant floors, bathrooms and grounds; Empty and properly dispose of trash; Work with managers to address maintenance and equipment breakage, needs or issues; Carefully...
-
Janitorial
3 weeks ago
Kissimmee, United States BJ's Restaurant & Brewhouse Full timeBJ's Restaurant & Brewhouse - 2421 West Osceola Parkway [Cleaner / Custodian] As a Cleaner at BJ's Restaurant & Brewhouse, you'll: Perform daily/scheduled deep cleaning and sanitation of restaurant floors, bathrooms and grounds; Empty and properly dispose of trash; Work with managers to address maintenance and equipment breakage, needs or issues; Carefully...
-
Senior Restaurant Operations Manager
2 weeks ago
Kissimmee, FL, United States WingHouse Full timeJob OverviewWe are seeking an experienced Assistant Manager to join our team at WingHouse Bar + Grill. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a high-performing team.
-
Restaurant Leadership Position
4 days ago
Kissimmee, Florida, United States Flippers Pizzeria Full timeJob Title: Restaurant Leadership PositionFlippers Pizzeria is seeking a skilled and driven leader to oversee the daily operations of our restaurant.About Us:As a leading pizzeria in the industry, we offer a unique work environment that values innovation, teamwork, and customer satisfaction.Our ideal candidate will possess strong leadership skills, a passion...
-
Executive Restaurant Chef
4 days ago
Kissimmee, United States Marriott Full timeAdditional InformationMOOR Upscale Dining Restaurant, Bonus Eligible, Relocation OfferedJob Number24204134Job CategoryFood and Beverage & CulinaryLocationGaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States, 34746VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Leads kitchen...