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Collections Specialist

4 months ago

Hoffman Estates, United States Heritage-crystal Clean Inc. Full time

Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement.

Essential Duties:

  • Handle Collection calls and/or correspondence in a fast-paced goal oriented Collection Department.
  • Accountable for reducing delinquency on assigned accounts.
  • Responsible for monitoring and maintaining assigned accounts.
  • Provide customer service regarding collection issues
  • Communicate and follow up effectively with both customers and branch personnel on a timely basis.
  • Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers.
  • Perform other duties as assigned.

Key Functions:

  • Handle a high volume of outgoing calls to assigned delinquent customers.
  • Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions.
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
  • Effectively communicate with customers and co-workers both verbally and written.
  • Meet departmental and company goals.
  • Adhere to all Corporate and departmental policies and procedures

Position Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Core Competencies:

  • Working knowledge of Excel, Outlook, and Word.
  • Computer literate with excellent knowledge of navigating various computer functions as well as utilizing Windows keyboard commands.

Work Experience:

  • 3-5 years Collections and/or Customer Service experience preferred.
  • Knowledge of Billing, Collections and Accounts Receivable procedures.

Education, Certificates, Licenses, or Designations:

  • High School Diploma

Specific Skills:

  • Detail oriented and well organized.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple responsibilities.

Must be willing to undergo a background check in accordance with local laws and regulations.

All applicants must pass the pre-employment physical including drug & alcohol screening

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

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