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Senior Manager, Service Center

3 months ago

Kernersville, United States XPO Full time

What you’ll need to succeed as a Senior Service Center Manager, Break Bulk at XPO

Minimum qualifications:

  • 5 years of leadership experience in a distribution, supply chain, procurement, maintenance or transportation service company
  • Experience leading a minimum of five direct reports and large teams
  • Experience managing a P&L to achieve financial objectives
  • Experience in engaging customers and developing an account base
  • Demonstrated knowledge of and experience with the Less-than-Truckload (LTL) industry, DOT regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules
  • Experience with Microsoft Office, including performing and directing moderately complex analyses in spreadsheet and database programs such as Excel and Access 
  • A valid driver’s license and the ability to drive without time-of-day restrictions
  • Available to work a variety of shifts, including days, evenings, overnights, weekends and holidays and to travel as needed

 

Preferred qualifications:

  • Bachelor’s or Master’s degree in business or a related field, or equivalent related work or military experience.
  • 7 or more years of leadership experience in a distribution, supply chain, procurement, maintenance or transportation service company
  • Forklift experience
  • Capable of effectively managing vendor and customer relationships at all levels
  • Anticipate long-term challenges and trends, understand implications of decisions and translate ideas and concepts into practical applications using critical thinking skills
  • Strong problem solving and analytical skills with the ability to action plan and make data-based decisions
  • Exceptional verbal and written communication, group presentation and administrative skills

 

 

About the Senior Service Center Manager, Break Bulk job

Pay, benefits and more:

  • Competitive compensation package
  • Full health insurance benefits available on day one
  • Life and disability insurance
  • Earn up to 15 days of PTO over your first year
  • 10 paid company holidays
  • 401(k) option with company match
  • Education assistance
  • Opportunity to participate in a company incentive plan

 

What you’ll do on a typical day:

  • Lead all employees working at the break bulk facility; Recognize and manage employees’ performance, lead situational and competency awareness and develop talent
  • Respond promptly to customer inquiries and concerns and ensure a high level of customer satisfaction. Analyze performance metrics and identify areas for improvement to enhance overall quality and service levels
  • Own and achieve P&L goals for the facility, including coaching to Key Performance Indicators
  • Lead your leadership team to plan the daily and long-term labor needs to ensure freight is transported on time and damage free
  • Provide clear and frequent updates to all employees about break bulk productivity and company policies and procedures
  • Conduct regular team meetings to foster employee engagement and address any concerns
  • Identify and implement cost-saving initiatives to improve the operation and drive sustained profitability
  • Establish a safety mindset and culture. Ensure the cleanliness and safety of the facility and equipment
  • Ensure compliance with all applicable laws/regulations, and all company policies/procedures
  • Hold the team accountable to route proper documentation and oversee procedure control for hazardous material shipments
  • Work creatively with multiple functional areas to execute action plans to increase efficiencies and achieve facility goals

 

Senior Service Center Managers, Break Bulk are required to:

  • Frequently lift up to 50 lbs. and occasionally lift greater than 75 lbs.
  • Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
  • Work in both an office and dock environment in various weather conditions which may include extreme heat or cold; work conditions may include walking, standing or sitting for extended periods of time

 

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

 

Review XPO's candidate privacy statement here.

PandoLogic. Category:Sales, Keywords:Service Center Manager, Location:Kernersville, NC-27284