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Digital Programs Coordinator

2 months ago

Chicago, United States Jenner & Block Full time

ABOUT JENNER & BLOCK

Jenner & Block LLP is a law firm with global reach, with offices in Century City, Chicago, London, Los Angeles, New York, San Francisco, and Washington, DC. The firm is known for its prominent and successful litigation practice, global investigations practice, regulatory and government controversies work, and experience handling sophisticated and high-profile corporate transactions. Its clients include Fortune 100 companies, technology companies, large privately held corporations, emerging companies, Native American tribes, and venture capital and private equity investors. The American Lawyer has recognized Jenner & Block as the No. 1 pro bono firm in the United States 10 times.

Position Overview

The Digital Programs Coordinator is responsible for supporting a range of overall Marketing & Business Development projects with a focus on Website, Marketing Technology & Analytics initiatives. This position works collaboratively with other Marketing Department colleagues to provide cohesive support on strategic initiatives and key projects to ensure coordination, effective engagement with firm resources and high-quality execution of strategic projects and initiatives across the department and the firm.

The position requires a high level of organization and attention to detail, the ability to keep abreast of a heavy schedule, and to interact with individuals at all levels of the organization.

Join a collaborative and supportive team within a firm that truly lives and breathes its values every day; from proudly counseling high-profile clients to providing significant and meaningful pro bono representation to treating every member of the firm as a valued part of the team, Jenner & Block is an extraordinary place to work. This role has the opportunity to drive innovation within the department with a strong emphasis on career acceleration and professional development.

Primary Responsibilities

  • Must become proficient in website content management, SEO, tagging and analytics tools (including; RubyLaw, GTM, Google Analytics/Power BI) to support data updates, integrations and reporting while seeking ways to create efficiencies.
  • Must become proficient using the firms CRM (InterAction) to ensure the data is current, accurate and complete according to Marketing Technology best practices. This includes assisting with managing the Data Change Management (DCM) and New Contact Review (NCR) inboxs on a regular basis, verifying and standardizing contact information for managed contacts before approval to the firm database collection.
  • Must become proficient in marketing automation software (Vuture) to execute mailings, troubleshoot issues and offer ideas for process improvements.
  • Master intricate processes, procedures and best practices aligned with making website updates and enhancements, managing CRM data quality, and executing marketing campaigns across multiple channels including email, web and social.
  • Execute SEO best practices and related content management techniques to website content and landing pages while following content checklists and improving performance benchmarks.
  • Help maintain the operational guidelines for all supported business processes.
  • Assist with updates to website and SharePoint sites.
  • Prepare standardized and ad-hoc reports and dashboards on marketing programs.
  • Provide training to firm colleagues on digital tools and processes.
  • Any additional responsibilities as required by management.

Qualifications and Other Requisites

  • A 4-year College Degree is required. Marketing, Business, or Computer Science is a plus.
  • Prior experience in a professional environment required. Experience working in a law firm is preferred though not required.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint and Outlook).
  • Knowledge and/or experience with the following: CRM, email marketing, content marketing strategies, social media strategies, google analytics, SEO. Experience with InterAction, RubyLaw, Google Analytics, Vuture, SharePoint a plus.
  • Must be comfortable with intense data entry and detail-oriented tasks in a digital marketing environment.
  • Proficient with advanced Excel and data manipulation.

Personal Attributes and Core Competencies

  • Proactive planning and opportunity spotting.
  • Highly organized with strong creating problem solving skills.
  • Ability to corral busy team members and take initiative.
  • Excellent technological skills.
  • Strong verbal and written skills.
  • Detail-oriented and highly organized.
  • Ability to act on short deadlines/exigent projects.
  • Ability to manage competing deadlines and collaborate with multiple departments and stakeholders.
  • Ability to multi-task and prioritize work effort.
  • Ability to work under pressure.
  • Exhibits good judgment and discretion.
  • Self-starter, motivated individual willing to go the extra mile to get the job done.

Jenner & Block offers a comprehensive benefits program, which includes medical, dental, and vision insurance, 401(k), and paid time off, in addition to other offerings.

Jenner & Block LLP is an equal opportunity employer. Recruitment and employment decisions are not made on the basis of an individuals race, color, creed, religion, national origin, ancestry, citizenship status, age, non-disqualifying physical or mental disability or medical condition, genetic information, sexual orientation, sex, gender identity and/or expression, pregnancy, childbirth, breastfeeding or related medical conditions, arrest record, matriculation, personal appearance, political affiliation, marital, parental, veteran, military, or order of protection status, or any other protected status or that of their relatives, friends, or associates.

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